Muhammad Ismail Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Process successful transactions for Money Exchange, Remittance, Western Union, Instant Cash, Instant Draft & Value Added ProductsBe fully conversant and identify customer needs and cross-sell against the various productsEnsure all duties are carried out in accordance with the stipulated business and Anti- Money Laundering policies and procedures.Treat customer information with appropriate levels of confidentiality

Abu Dhabi, United Arab Emirates

-Acquired cross border payment transaction from camps over 0.5K+ monthly and leveraged sales by 10%.-Attending customers for making world wide money transfer, foreign currency exchange, value added services, Prepaid cards, payroll/ Wages Protection Services and transactions as per UAE central bank, AML and CFT/ Compliance plus company standards.-Cold calling multiple leads per day, successfully converting prospects into High Net Worth Individuals (HNIs), WPS customers through smart sales techniques.-Maintaining in-depth knowledge of competitor products, identifying price changes, market developments, emerging threats, exchange rates, ongoing promotional campaigns and programs.-Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.-Gathering feedback from customers and coordinating with the concerned team to improve product conveyance, enhancing the value proposition, increase marketing activity to improve reach, outstanding awareness with an objective to improve customer base and revenue streams.-Presented and promoted company products and services to current and potential customers and to devise plans to target the clients related to company services.-Acquired new business and managing relationship with existing customers to ensure continuity of business.

Dubai, United Arab Emirates

Expo 2020 Volunteer (Pavilion & Exhibitions Operations)Unlocking opportunities at Dubai EXPO 2020 where the world has come together like never before. I am at Dubai EXPO today and looking forward to connecting with new people, exploring what their countries have to offer, and letting us travel.Expo 2020 is a once-in-a-generation opportunity to celebrate ideas, culture, cooperation, and innovation. This is the first World Expo to be hosted in the Arab world and is also the largest event ever held in the region.Expo 2020 Dubai's three subthemes of Opportunity, Mobility and Sustainability inspire visitors to preserve and protect the planet, explore new frontiers and build a better future for everyone: Opportunity: Unlocking the potential for individuals and communities to shape the future.Connect. Communicate. Conquer - begins with you!

Abu Dhabi Emirate, United Arab Emirates

Well versed with online services such as the Western Union, Instant Cash, Speed Remit, Himal remit, EZE TOP, Trans-Fast service, YOM, Xpress Money transfer as well as Symex and Wages Protection System (WPS) Planning, Developing and implementing effective marketing communication campaigns of the company Monitoring ongoing campaign spend against the budget, keeping accurate records and highlighting where Variances occur, Complete marketing of WPS, Forex, Commercial Transaction and value-added service of the company. Ensuring the Branch Target is met against the budgeted target of the Branch Daily Branch hurdle/meeting is conducted with the teammates To monitor and discuss teams individual Target Meeting is conducted With the teammates to monitor and discuss teams individual Target. Ensuring compliance with money laundering procedures and following the bank’s security Control procedures regarding operations and Desk Instructions Authorizing high-value remittances and other forex transactions Managing Cash Liquidity at the Branch level Providing audit packs to the auditors, Liaising with the auditors to resolve queries Maintain the Ambiance of the Customer Care Centre as Per Standard Quality Requirements In-house Sales Experience Generating leads, Maintaining databases and processing sales or avoiding stock shortage by ensuring on-time deliveries From back-end as well Front Desk, Handling of operational activities over service/sale counters Assisting Customer Care Center Manager in scheduling and other tasks assigned by him/ her. Coordination with other CS-related Departments, Working as an Acting Team lead

Ajman Emirate, United Arab Emirates

Ensure high levels of customer satisfaction through excellent sales serviceAssess customers needs and provide assistance and information on product featuresWelcome customers to the store and answer their queriesFollow and achieve department’s sales goals on a monthly, quarterly and yearly basis“Go the extra mile” to drive salesMaintain in-stock and presentable condition assigned areasActively seek out customers in storeRemain knowledgeable on products offered and discuss available optionsProcess POS (point of sale) purchasesCross sell productsHandle returns of merchandiseTeam up with co-workers to ensure proper customer serviceBuild productive trust relationships with customersComply with inventory control proceduresSuggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Dubai, United Arab Emirates

Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers