Imparting spoken and written English Training and UK Culture training to all Indian employees. Reviewing documentation and website information.

Worked as Principal Consultant and Assistant Director at Domesteq Service Solutions Pvt Ltd, New Delhi.My work involved assisting expatriates moving to New Delhi, administrating training courses and company accounts.

Impart training on various Financial & Accounting processes.Impart Voice & Accent Training & UK Culture Training.Devise templates and assist in written correspondence with the UK.Produce all Standard Operating Procedure manuals.Provide assistance in regards to Special Projects.Record weekly statistics for UK Management.

Devise training programmes for new recruits and current voice personnel.Implement and impart Voice and Accent and UK Culture training to new recruits.Implement and impart on-going training to agents to improve their knowledge and pronunciation of English.Impart Voice and Accent training to Business Development Executives.Devise templates for all correspondence for the Back Office process.As part of the hiring process, mark and score prospective candidates in Pronunciation, Accent, Clarity and Rate of Speech.Produce Standard Operating Procedure manuals for the back office processes.

Impart training to potential BPO/Call Centre candidates in relation to Voice and Accent neutralisation and UK Culture.Assist in the development and acquisition of franchise training centres in India.Assist in the development of new centres dealing in English Language training to be rolled out across India.Rewrite marketing literature and Company brochure using correct grammatical English.Assess via telephone and interview potential candidates for work in BPOs/Call Centres requiring fluent and well-spoken English.Compose all correspondence required by Akiko HR Consultancy.Review and rewrite English Language training brochures.