Israh Bhatti Email & Phone Number

• In addition to the points below, providing support to the manager in ensuring all SLAs are adhered to within the team• Managing the team inbox, and the distribution of enquiries and duties • Analysing and reporting on the CRM dashboards on a daily basis to track team performance against KPIs, including compliance, conversation and annual target contribution• Creating induction plans for new team members• Training and supporting new and existing team members in sales processes and in CRM and sales systems (Salesforce and Priava)

• Manage enquiries for multiple venues across the UK in line with company SLAs• Liaising with venue-based teams to arrange site visits• Preparing proposals, contracts and invoices for all confirmed bookings• Working closely with the Business Development Team to maximise opportunities with new business and grow accounts• Providing exceptional customer service through the customer journey, from enquiry through to confirmation and handover to venue-based event teams

• Checking candidate’s eligibility to work legally in the UK• Inputting data in HR systems to ensure that accurate records are kept on file• Assisting with administrative tasks assigned by the recruitment team line manager

• Co-ordinating and managing weddings, corporate events and private events across multiple venues• Carrying out site visits to showcase the venues and how the spaces can fit the client’s event requirements• Assisting with on the day event operations to ensure any on-site challenges are handled sufficiently to optimise the event experience for attendees• Coordinating all event details: Creating client contracts, obtaining payments and designing floor-plans• Monitoring trends within the industry to help develop a new public events program across multiple venues• Monitoring and reporting on the business on the books (BOB) on a weekly basis• Managing my work load to meet tight deadlines and sales targets • Training team members in booking systems (Optimo)

Newcastle Upon Tyne, England, United Kingdom

• Assisting customers in finding their ideal wedding dress• Upselling accessories to fit client requirements• Providing excellent customer service to ensure the customer feels at ease

• Supporting the head of marketing and communications to create a programme for South Shields new library: The Word, The National Centre for the Written Word• Undertaking research projects for various exhibitions within the building • Aiding in creating the initial social media campaign for the opening of the venue

Newcastle Upon Tyne, England, United Kingdom

• Providing on the day event management support for a number of weddings• Liaising with vendors on the day to ensure events run smoothly and meet client expectations

South Shields

• Researching, planning and delivering The Takeover Festival for Young People• Liaising with the Takeover Team to programme the weeklong event, including organising meetings and being the key point of contact for team members• Booking and liaising with artists during the build up and on the day of events

Ba (Hons.) Events Management, Tourism, Hospitality And Events, 1:1

Organised a variety of events as part of my degree as well as outside. Modules: Level 1: Fundamentals of events, staging events.

Education record