Israel Hernández Ramírez Email & Phone Number

Puebla, Mexico

México

- Drive customer success by providing expert guidance on portal solutions.- Collaborate with higher education clients in the USA and Canada to identify unique needs and challenges.- Lead implementation and customization of Experience Portal solutions, ensuring alignment with branding and user experience goals.- Manage project timelines and resources.

As a Higher Education Consultant, my role is to serve and guide global clients in the Degree Works software solution. To look for accuracy and proficiency in scribe language. I work with universities and clients based in an international environment, primarily located in the United States. Adaptability skills in new industry and capability to respond.

San Andres Cholula, Puebla, México

- Provided timely information to clients about admission policies and services.- Built strong inter-departmental relationships to facilitate student enrollment processes.- Managed over 100 customer inquiries weekly, achieving sales targets of $11 million MXP.Key Achievements:- Proposed an efficient call script that reduced average customer handling time by.

Puebla De Zaragoza Y Alrededores, México

Engage a professional, consultative, and working relationship with the clients (assigned accounts (*High schools from USA) by developing a core understanding of their needs.Advise by providing updated and immediate information to customers in all phases of the admission process into UDLAP and the Study Abroad Programs.Key AchievementsTrained and mentored.

Oaxaca

Key Qualifications and ResponsibilitiesAdministration of the Oaxaca headquarters of the Tecnológico de Monterrey.Conferences and on-site presence to apply an in-depth understanding of the customers’ business needs and business environment in the higher education field. Resolve 100+ weekly customer inquiries via phone, email, social media, and in-person.

Puebla

Key Qualifications and ResponsibilitiesEvangelize key internal stakeholders (professors and administrative workers) on the value and opportunities offered by the university to achieve cross-sales together with the Continuous Education Department Apply in-depth understanding of the customer's and stakeholders’ business needs, business environment, and.

Puebla, México

Planned lessons based on the curricula, within the objectives to improve the skills and abilities of thestudents in the English learning and use of the language.Worked with colleagues to identify areas for improvement using ICT (Information andcommunication technology) to support collaborative learning.,Established relationships of trust and understanding.

Puebla

Write information-rich content to pitch promotional offers and campaigns to the public byinterviewing shareholders, community members, and product consumers.Assisted in designing and executing promotional campaigns to build service awareness, garnerpositive media attention, and boost the institution´s reputation.Manage the expenditures of the.

Puebla De Zaragoza Y Alrededores, México

Planned lessons based on the curricula, within the objectives to improve the skills and abilities ofthe students in the knowledge of Literature and Journalism.Improved student skills by designing and developing a highly interactive course that incorporatedvideo, audio, and interactive knowledge.Designed academic and media content for the Online Public.

Puebla De Zaragoza Y Alrededores, México

Creation of social media outlets to increase customer followers by posting relevantmessages, interesting product facts, and blurbs about upcoming developments andpromotions.Commended for consistently strong writing skills in researching, drafting, editing, andorganizing content for release to media.Proofread executives’ presentations and edited speeches.

Puebla De Zaragoza Y Alrededores, México

Organization of events, preparation of press kits, VWM plant tours, and car logistics for the specialized press.

Ciudad De México Y Alrededores, México

Lic. En Comunicación E Información, Communication And Media Studies, Promedio: 80

Diplomado En Relaciones Públicas Y Medios, Relaciones Públicas Y Medios, Promedio:90

Certificado En Diseño Ux Ui

Certificado de 240 horas en User Experience y User Interface aprende a aplicar técnicas para crear productos digitales creativos.

Diplomado En Ux: Diseño Y Medición, Diseño