Israel Hernández Ramírez Email & Phone Number

Puebla, Pue., Mx

Puebla, Mexico

México

- Drive customer success by providing expert guidance on portal solutions.- Collaborate with higher education clients in the USA and Canada to identify unique needs and challenges.- Lead implementation and customization of Experience Portal solutions, ensuring alignment with branding and user experience goals.- Manage project timelines and resources, effectively communicating updates to stakeholders.Key Achievements:- Enhanced portal adoption rates by over 30% through tailored training sessions.- Improved customer satisfaction scores by 25% through proactive support and follow-ups.

As a Higher Education Consultant, my role is to serve and guide global clients in the Degree Works software solution. To look for accuracy and proficiency in scribe language. I work with universities and clients based in an international environment, primarily located in the United States. Adaptability skills in new industry and capability to respond quickly to changes.

San Andres Cholula, Puebla, México

- Provided timely information to clients about admission policies and services.- Built strong inter-departmental relationships to facilitate student enrollment processes.- Managed over 100 customer inquiries weekly, achieving sales targets of $11 million MXP.Key Achievements:- Proposed an efficient call script that reduced average customer handling time by 15%.- Signed three collaboration agreements with top high schools, boosting enrollment.

Puebla De Zaragoza Y Alrededores, México

Engage a professional, consultative, and working relationship with the clients (assigned accounts (*High schools from USA) by developing a core understanding of their needs.Advise by providing updated and immediate information to customers in all phases of the admission process into UDLAP and the Study Abroad Programs.Key AchievementsTrained and mentored two employees on conflict resolution and internal CRM Software to increase and improve lead tracking. Made 30+ outbound calls per day to follow up with customers to meet the sales expectation.

Oaxaca

Key Qualifications and ResponsibilitiesAdministration of the Oaxaca headquarters of the Tecnológico de Monterrey.Conferences and on-site presence to apply an in-depth understanding of the customers’ business needs and business environment in the higher education field. Resolve 100+ weekly customer inquiries via phone, email, social media, and in-person related to admission and enrollment. Implement feedback from the Management Team on ways to improve and develop., meet, and exceed departmental key performance indicators.Use of Salesforce to manage leads, identify and track the client needs, attend to complaints, and retain more effectively and efficiently.Established relations with 25 different campuses from Tec de Monterrey, coordinated efforts to achieve sales conversion, established and maintained positive working relations to ensure stakeholder and client engagement.Key AchievementsIncrease in leads by 14% due to the implementation of the prospecting process in Oaxaca StateDuring my administration (five months), 45 students were enrolled, which represented in average more than $ 6 million MXPTrained and mentored one collaborator in Salesforce software use, call script, sales, and internal communication.

Puebla

Key Qualifications and ResponsibilitiesEvangelize key internal stakeholders (professors and administrative workers) on the value and opportunities offered by the university to achieve cross-sales together with the Continuous Education Department Apply in-depth understanding of the customer's and stakeholders’ business needs, business environment, and changes in the Higher Education field. Work in partnership with the Marketing Department to plan activities such as promotions, events, and social media campaigns to ensure the number of qualified leadsCreate a strong collaboration with the Admissions, Financial and Academic departments to create satisfying experiences for the client and act as the escalation point for communication and issues.Resolve 150+ weekly customer inquiries via phone, email, social media, and in-person related to admission and enrollmentI maintained continuous feedback during the university admission processes with clients (20+ assigned accounts) to improve their customer Use of Salesforce to manage leads, identify and track the client needs, attend to complaints, and retain more effectively and efficientlyKey AchievementsProposed a more efficient call script to manage complaints, questions, and possible risks, scaling communications to the correct departments to reduce average customer handling timeI managed to sign five collaboration agreements with assigned top accounts (*High schools), thus improving essential relationships with the universityConsistently exceeded 10% weekly application to admission process with effective upselling techniquesDevelop and adjust the sales plans, including different activities such as customer presentations, target market identification, and prospecting strategySpearheaded customer referral program to increase customer baseIncrease leads by 20% due to implementing the prospecting process within the assigned accounts. Meeting sales goals averaging more than $17 MXP per year between 2017 and 2019.

Puebla, México

Planned lessons based on the curricula, within the objectives to improve the skills and abilities of thestudents in the English learning and use of the language.Worked with colleagues to identify areas for improvement using ICT (Information andcommunication technology) to support collaborative learning. ,Established relationships of trust and understanding with challenging students to aid learning.Used energetic and engaging teaching methods to ensure students remained disciplined and attentive.Provided parents with feedback, taking into account their needs and incorporating this into lessonplanning wherever possible.

Puebla

Write information-rich content to pitch promotional offers and campaigns to the public byinterviewing shareholders, community members, and product consumers.Assisted in designing and executing promotional campaigns to build service awareness, garnerpositive media attention, and boost the institution´s reputation.Manage the expenditures of the communications department and ensure that all campaigns staywithin budget.Commended for consistently strong writing skills in researching, drafting, editing, and organizingcontent for release to media.

Puebla De Zaragoza Y Alrededores, México

Planned lessons based on the curricula, within the objectives to improve the skills and abilities ofthe students in the knowledge of Literature and Journalism.Improved student skills by designing and developing a highly interactive course that incorporatedvideo, audio, and interactive knowledge.Designed academic and media content for the Online Public Relations Master's Degree.Created multiple and appropriate opportunities to generate and promote collaboration amongstudentsUsed various assessment methods to assess both individual and group learning and performanceProvided feedback on individual education and group learning, and performance

Puebla De Zaragoza Y Alrededores, México

Creation of social media outlets to increase customer followers by posting relevantmessages, interesting product facts, and blurbs about upcoming developments andpromotions.Commended for consistently strong writing skills in researching, drafting, editing, andorganizing content for release to media.Proofread executives’ presentations and edited speeches, offering input when appropriate.Handled tasks such as booking interviews, email campaigns, and events organization.Wrote and disseminated press releases before and after events to generate interest andreport on successful communication

Puebla De Zaragoza Y Alrededores, México

Organization of events, preparation of press kits, VWM plant tours, and car logistics for the specialized press.

Ciudad De México Y Alrededores, México

Lic. En Comunicación E Información, Communication And Media Studies, Promedio: 80

Diplomado En Relaciones Públicas Y Medios, Relaciones Públicas Y Medios, Promedio:90

Certificado En Diseño Ux Ui

Certificado de 240 horas en User Experience y User Interface aprende a aplicar técnicas para crear productos digitales creativos.

Diplomado En Ux: Diseño Y Medición, Diseño