• Architecting and implementation of Industrial process automation solution (Internet of Things).• Deployment of process Automation devices to field environments across several industry verticals• Interfacing with the developers and field engineers to troubleshoot and resolve technical issues.• Coordination of the unit day-to-day activities to achieve project objectives and meet management’s expectations.• Engage in periodic meetings with Executive Management to give project progress reports and discuss other matters.• Engage with OEM partners on their technology in relation to our projects.• Coordinate IOT Projects activities from Client Site Survey, POC, Project Closure & Sign-off.

The IoT Unit is responsible for designing IoT solutions for Verticals including but not limited to Oil & Gas, Manufacturing, Logistics, Agriculture etc. The Solution Architect/Lead role involves the co-ordination of activities of the various subdivisions of the IoT Unit to achieve project objectives and Management's expectations.

Use of Microsoft Service Manager Console to assign Incidence Request to IT Reps BankwideClosure of issues with updated status to include resolutionsInterfacing with the various IT Units and IT Reps in the regionsResolution of issues via Skype for business remote controlGeneration of reports for performance monitoringManagement of Team to ensure quality Service Delivery and prevention of SLA voilation.

• Coordination of IT Reps Bank wide for timely IT related issues resolution.• Interfacing with various units including, Server, Banking and Non-Banking Application, IT Power and Telecoms teams amongst others for issues resolution.• IT Service Desk Operations, Use of Remote System Administration tools for resolution of issues remotely.• Provision of Second Level Support to ensure IT related issues are promptly resolved within acceptable SLA.• Engage in periodic meetings with the Strategy Team on Service Improvement amongst other matter.

Banking applications support, End user support, LAN and WAN Issues Resolution, Computer hardware and Software issues resolution amongst other responsibilities.Responsibility/Achievements:• Troubleshooting and Resolution of LAN/WAN related issues• Installation and Setup of Networking devices including Routers and Switches• Troubleshooting and Resolution of computer Hardware and Software problems• Migration and configuration of computer system on the Bank’s domain• Installation and configuration of network printers for shared printing over the network• Fresh OS installation on Computer systems• Support of various application platforms used in the bank• Troubleshooting and Resolution of ATM Machine Link Issues• Generation of Weekly Reports for Supervisors/Management• Coordination with the various IT/Power Departments to resolve all IT and Power Related issues

Responsibility/Achievements:• Field Operations Logistics• TSS (Technical Site Survey)• Team Lead, Installation of Hybrid System for Base Stations• Configuration/Programming of SAU and SAM 2 for automation• Rectifier swap-out• ATS Panel Configuration• Generation of Field Operations Report for Management

Responsibility/Achievements:• Monitoring of Airtel Base Stations’ Status and Alarms active at site via ESM (Engineering Support Management) Client.• Alert and Coordination of Field Engineers for prompt resolution of Base Station Issues to prevent/minimize downtime.• Generation of Daily Report for Management.• Reconciliation of Clearance Details with Airtel NMC (Network Management Center).• Use of I-manager, OSS Citrix and ESM client (Remote Site Monitoring Tools)