• Transitioned the development teams from Scrum to Kanban resulting in greater engineer engagement• Coached the senior technical leaders in implementation of Kanban processes• Designed and implemented the Support, and Major Incident Management processes• Managed the support and incident on-call rotas• Created processes and reports for team performance monitoring and reporting at executive level.• Identified department inefficiencies and facilitated improvements to reduce waste and increase effectiveness.• Identified cross-team and cross-function communication needs and collaborated with leaders to establish appropriate ceremonies and processes• Managed multiple standalone projects (e.g. licence auditing, R&D Tax Credits reporting)• Facilitated retrospective meetings across the company With Atlassian Tools:•Administered JIRA, Confluence, OpsGenie, JIRA Service Management, JIRA Product Discovery•Created JIRA boards to facilitate projects throughout the company - as well as development, this included company harmonised risk, client onboarding, employee on and off-boarding etc.•Enabled teams to work closer together with the introduction of portfolio Kanban level boards•Drove the consolidation of many documentation repositories using Confluence•Set up portfolio management tools to support roadmapping of goals.Adminstration of Atlassian products directly drove many of the program processes added or improved.

• Introduced Scrum and Kanban to a non-agile development team • Assisted the development department growth from 1 team to 4. • Facilitated Scrum Ceremonies• Created forward planning tools to predict how much work could be delivered by scrum teams.• Scrum master for 4 teams till they reached sufficient maturity, then coached and mentored a scrum master in each team.• Interviewed prospective Product Managers.• Provided Product Managers with the data required for release forecasting.• Implemented different methods for product backlog management.• Introduced and administered JIRA, JIRA Service Management, Confluence and OpsGenie • Set up Scrum of Scrums and facilitated Daily Meetings• Improved ways of working with larger clients with their own issue management systems.

• Introduced Scrum to a non-agile development team; doubled their throughput• Introduced and managed Kanban for development B.A.U. and non-software projects.• Engaged with and influenced other teams on best practice of delivery high quality, within budget software• Met with stakeholders across all 3 councils, educating them on Scrum principles.• Managed the digital portfolio of products and their associated resource requirements prediction.• Supported and stood in when required for the Digital Manager.• Drove continual improvement of agile development practices for the development team.• Introduced JIRA to the team – and provided ongoing JIRA maintenance and administration.• Managed the sprints and facilitated Scrum ceremonies – daily stand ups, planning, retrospective and sprint reviews; published reports for completed sprints to customers and heads of service• Advised on software development best practices (e.g. Continuous Integration, Unit Testing etc)• Managed and reviewed the technical stack used by the development team.• Conducted regular high-level reviews of critical projects• Provided long term release forecasts for larger projects.• Assessed skills required for prospective developers and product owners; assisted the digital manager with interviews.

Coached the development team in Agile Development practices; ensured that the practices were adhered to.• Managed the sprints; coordinated and facilitated sprint ceremonies - daily stand-ups, planning and retrospectives• Monitored progress within sprints.• Identified and removed impediments during sprints• Provided a shield between the development team and the business.• Continuously improved development processes to increase business confidence of regular releases of products.• Provided analytical insights to the business on the metrics of previous sprints.• Made predictions on future resource requirements.• Liaised with the business to allocate developer resource for BAU, Project and crisis management.• First point of contact when systems stopped functioning correctly.• Maintenance of legacy .Net systems.• Interviewed new candidates for developer positions.• Created and maintained continuous integration for several projects.• Supported the business analysts with requirements analysis and story writing.

Full stack development for various intranet web applications, both greenfield and brownfield.

Backend development for various web applications.Was made redundant as the whole department was closed down so that the company could focus on hardware.

Lead Developer for:• www.earlymusicshop.com – site maintenance and new features for the company’s early and historical musical instrument website.• www.omnibuspress.com – complete rewrite of the website for one of the group’s publishing companies written in ASP.net with a SiteFinity CMS, and a SQL Server backend. • www.musicsales.com – complete rewrite of the group’s corporate site, written in ASP.net with a SiteFinity CMS and a SQL Server backend. Developer for• www.musicroom.com – site maintenance and new features on the company’s main E-commerce website.

Design and development for an enterprise scale ASP.NET/SQLServer risk modelling application. Work covered user interface, front and back end programming, database design and logic.• Database integration service and web front end for Anglian Water Services.

• Wrote custom Windows and Web applications to integrate with and control the company’s main product.

• Software testing on a Linux based audio system and a Windows based audiovisual system.

• Tailored Factory Processes and an ERP system to suit each other.