Ryan Padilla

Ryan Padilla Email and Phone Number

Systems Engineer III - College of Southern Nevada - Synoptek @ Synoptek
irvine, california, united states
Ryan Padilla's Location
Las Vegas, Nevada, United States, United States
Ryan Padilla's Contact Details

Ryan Padilla personal email

n/a

Ryan Padilla phone numbers

About Ryan Padilla

Dedicated Business Administration College Graduate with over 15 years of proven technical problem solving experience. Azure Administrator, Microsoft Identity/Access Administrator and Security+ certified professional. Adept at efficiently troubleshooting, resolving and preventing network, hardware, and software issues. Skilled in software automation, scripting, large-scale software and patch deployments, system imaging, group policy management, information security, and virtualization. Results-driven achiever with exceptional planning and organizational skills, coupled with a meticulous attention to detail.

Ryan Padilla's Current Company Details
Synoptek

Synoptek

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Systems Engineer III - College of Southern Nevada - Synoptek
irvine, california, united states
Employees:
687
Ryan Padilla Work Experience Details
  • Synoptek
    Systems Engineer Iii - College Of Southern Nevada
    Synoptek Aug 2024 - Present
    Las Vegas, Nevada, United States
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  • Synoptek
    Systems Engineer Ii - College Of Southern Nevada
    Synoptek Jan 2021 - Sep 2024
    1. Global administration of Microsoft 365 suite (Exchange, Teams, OneDrive, SharePoint, etc.), including licensing management and technical support.2. Engineer and maintain Active Directory infrastructure, including domain controllers, group policies, and user/group management.3. Building, maintenance, and security of a wide range of server environments (VMWare, Azure, domain controllers, web, application, file, backup, database, DNS, SCCM, print, etc.).4. Proactive identification and implementation of solutions to improve system security, efficiency, and user experience.5. Create custom automation scripts and tools for streamlined accounts, groups, data, and systems management.6. Maintenance and renewal of digital security certificates (SSL/TLS) for multiple subdomains and applications to ensure secure data transmission.7. Management of web and email filters to ensure optimal data flow and mitigate security risks.8. Development and dissemination of clear documentation to ensure effective communication of new IT processes and procedures.
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  • Ymca Of Metropolitan Los Angeles
    System Administrator
    Ymca Of Metropolitan Los Angeles May 2019 - Jan 2021
    1. Develop, install, configure, patch, test, maintain, monitor, upgrade, and troubleshoot servers, end-user workstations, related hardware and software.2. Secure, configure, troubleshoot, and support internal network and computer environment with vulnerability scanning, scripts and group policy.3. Monitor and review information security (IPS/SIEM) logs. 4. Liaison between staff, outside vendors, and contractors to ensure efficient operation of data and telecom environment.5. Maintenance of network infrastructure. This includes support of routers, firewalls, switches, Wi-Fi access points, smart phones, data lines, and all other telecommunications equipment.6. Maintain accurate inventory of network and computer equipment.7. Provide remote and onsite support for 1000+ employees across 100+ locations.8. Create, modify, and terminate YMCA employee access to all network applications as requested.
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  • Ymca Of Metropolitan Los Angeles
    Computer Specialist Ii
    Ymca Of Metropolitan Los Angeles Jul 2015 - Jan 2021
    Greater Los Angeles Area
    • Receive and respond to incoming calls, tickets, and /or emails regarding system problems.• Act as liaison between staff, outside vendors, and contractors to ensure efficient operation of the Association’s data and telecom environment.• Collaborate with senior level team members to secure, configure, troubleshoot, and support internal network and computer environment.• Install, configure, patch, test, maintain, monitor, upgrade, and troubleshoot end-user workstations and related hardware and software in order to deliver required service levels.• Provide first line hardware and software support for all branches and Metropolitan departments. This includes travel to other YMCA locations.• Assist Telecommunications Manager in the support and maintenance of the Association’s telecommunications infrastructure when needed. This includes support of cell phones, smart phones, data lines, and all other telecommunications equipment.• Create, modify, and terminate YMCA employee access to all network applications as requested.• Develop and maintain accurate inventory of Association computer equipment: monitors, keyboards, mice, hard drives, locks, memory chips, UPS batteries, and software. • Perform other duties assigned by the Vice President of Knowledge Management.
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  • Futuredontics, Inc.
    Application Support Tier 2
    Futuredontics, Inc. Apr 2013 - Jul 2015
    Greater Los Angeles Area
    • Troubleshoot and train colleagues on escalated technical issues• Providing technical support for in house and 3rd party developed SQL Server applications• GUI scripting• Software Testing• Counseling clients on how to manage business directory listings and social media accounts• Logging calls, including call types, resolutions, and custom requests• Educating members on services/software features• Reconciling billing issues• Assisting in the ongoing improvement of the products and services from customer feedback, competitive monitoring, and changes in marketplace• Counseling dental practices regarding online and social marketing opportunities
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  • Corinthian International Parking Services
    Valet Parking Supervisor
    Corinthian International Parking Services Jun 2013 - Nov 2014
    West Hollywood
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  • Ostcs
    Tech Genius
    Ostcs May 2012 - May 2013
    Covina, Ca
    1. Provide technical support by resolving computer problems via remote desktop, email, phone and other electronic medium.2. Configure computer equipment such as Internet connections or configure software to connect to Internet application servers.3. Provide training and assistance to help clients learn how to use client software products and services.4. Problem analysis and resolution for technical issues.
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  • Cyberdefender
    Technical Support Specialist
    Cyberdefender Nov 2011 - May 2012
    1. Engage with customers via remote PC support for diagnosing, troubleshooting, documenting and resolving all manner of system performance issues relating to malware, viruses, software, hardware, and networking.2. Use the CRM system to verify account information, view transaction details, monitor customer relationships, and update statuses. 3. Research alternative solutions to the customer’s computer problems using remedial tools in addition to the CyberDefender line of products/software. 4. Efficiently handle all incoming and outgoing technical support requests by phone, fax, and/or e-mail. 5. Manage incoming technical requests from customers using our internal ticketing system.6. Follow established workflow procedures and policies to meet daily minimum case and call handling requirements.7. Prioritize and process caseload based on value, relevance, urgency, customer availability and workflow guidelines.8. Listen to and effectively communicate with customers in a patient, supportive and reassuring manner.9. Communicate with team members effectively to facilitate speedy resolution, prevent session disconnections, and eliminate duplicate tickets and customer call backs.10. Keep customer technical request turnaround times below 24 hours.
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  • Self Employed
    Freelance Pc Services Provider
    Self Employed Aug 2010 - Nov 2011
    1. Diagnose and repair and/or replace computer peripherals and components.2. Computer upgrade and optimization services.3. Data backup and restoration.4. Network configurations.5. Graphic designing of various marketing collateral.6. Other related computer services upon request.
  • De La Salle University Medical Center
    Planning And Internal Communications Administrator – Understudy
    De La Salle University Medical Center Nov 2010 - Jan 2011
    1. Plan, coordinate, and execute necessary actions for company meetings and activities.2. Design and develop PowerPoint presentations, flyers, invitations, and wallpapers.3. Process general daily organizational procedures.4. Other duties as assigned.
  • Acn
    Executive Team Leader
    Acn Jun 2006 - Jan 2007
    Irvine, Ca
    1. Develop and deploy marketing strategies for company products and services.2. Recruit and train new independent representatives.3. Conduct meetings and seminars to maintain company goals and objectives.4. Other duties as assigned.
  • Lady Foot Locker
    Store Associate/Merchandise Allocation
    Lady Foot Locker May 2005 - Jun 2006
    Glendale, Ca
    1. Identify and resolve client concerns.2. Coordinate with company staff to accomplish work required to close sales.3. Manage shipping schedules and allocation of merchandise.4. Provide on-the-job training for new sales employees.5. Other duties as assigned.
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  • Bankers Realty
    Technical Support Analyst
    Bankers Realty Nov 2004 - May 2005
    Los Angeles, Ca
    1. Operate and monitor mainframe and mid-range computer and peripheral equipment to include; printers, disk drives, network devices, etc.2. Observe operation of equipment, control panels, error lights, verification printouts, error messages, and faulty output.3. Research unknown error messages and manipulate console to resume processes after interruption.4. Make procedural and/or operational corrections as necessary.5. Determine source of computer problems (hardware, software, user access, etc.).6. Advise staff on appropriate action.7. Provide recommendations on company technology purchases.8. Provide computer orientation to company staff.

Ryan Padilla Skills

Management Microsoft Office Social Media Golf Social Networking Thai Language Spanish Language Creative Problem Solving Teamwork Numerical Analysis Team Leadership Entrepreneurial Skills Creative Writing Photo Editing Entrepreneurship Event Management Economics Image Editing Investments Market Research Microsoft Excel Analysis Research Business Strategy Powerpoint Analytical Skills Computer Hardware Computer Repair Computer Security Graphic Design Business Planning Photoshop Time Management Customer Support Remote Desktop Software Installation Technical Support Troubleshooting Call Centers Windows 7 Printers Windows Xp Hardware Customer Satisfaction Customer Service Escalation Resolution Marketing Networking System Administration Network Security

Ryan Padilla Education Details

  • De La Salle University
    De La Salle University
    Business Administration And Management, General

Frequently Asked Questions about Ryan Padilla

What company does Ryan Padilla work for?

Ryan Padilla works for Synoptek

What is Ryan Padilla's role at the current company?

Ryan Padilla's current role is Systems Engineer III - College of Southern Nevada - Synoptek.

What is Ryan Padilla's email address?

Ryan Padilla's email address is ry****@****ala.org

What is Ryan Padilla's direct phone number?

Ryan Padilla's direct phone number is +121335*****

What schools did Ryan Padilla attend?

Ryan Padilla attended De La Salle University.

What skills is Ryan Padilla known for?

Ryan Padilla has skills like Management, Microsoft Office, Social Media, Golf, Social Networking, Thai Language, Spanish Language, Creative Problem Solving, Teamwork, Numerical Analysis, Team Leadership, Entrepreneurial Skills.

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