Ryan Padilla Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

1. Global administration of Microsoft 365 suite (Exchange, Teams, OneDrive, SharePoint, etc.), including licensing management and technical support.2. Engineer and maintain Active Directory infrastructure, including domain controllers, group policies, and user/group management.3. Building, maintenance, and security of a wide range of server environments (VMWare, Azure, domain controllers, web, application, file, backup, database, DNS, SCCM, print, etc.).4. Proactive identification and implementation of solutions to improve system security, efficiency, and user experience.5. Create custom automation scripts and tools for streamlined accounts, groups, data, and systems management.6. Maintenance and renewal of digital security certificates (SSL/TLS) for multiple subdomains and applications to ensure secure data transmission.7. Management of web and email filters to ensure optimal data flow and mitigate security risks.8. Development and dissemination of clear documentation to ensure effective communication of new IT processes and procedures.

1. Develop, install, configure, patch, test, maintain, monitor, upgrade, and troubleshoot servers, end-user workstations, related hardware and software.2. Secure, configure, troubleshoot, and support internal network and computer environment with vulnerability scanning, scripts and group policy.3. Monitor and review information security (IPS/SIEM) logs. 4. Liaison between staff, outside vendors, and contractors to ensure efficient operation of data and telecom environment.5. Maintenance of network infrastructure. This includes support of routers, firewalls, switches, Wi-Fi access points, smart phones, data lines, and all other telecommunications equipment.6. Maintain accurate inventory of network and computer equipment.7. Provide remote and onsite support for 1000+ employees across 100+ locations.8. Create, modify, and terminate YMCA employee access to all network applications as requested.

Greater Los Angeles Area

• Receive and respond to incoming calls, tickets, and /or emails regarding system problems.• Act as liaison between staff, outside vendors, and contractors to ensure efficient operation of the Association’s data and telecom environment.• Collaborate with senior level team members to secure, configure, troubleshoot, and support internal network and computer environment.• Install, configure, patch, test, maintain, monitor, upgrade, and troubleshoot end-user workstations and related hardware and software in order to deliver required service levels.• Provide first line hardware and software support for all branches and Metropolitan departments. This includes travel to other YMCA locations.• Assist Telecommunications Manager in the support and maintenance of the Association’s telecommunications infrastructure when needed. This includes support of cell phones, smart phones, data lines, and all other telecommunications equipment.• Create, modify, and terminate YMCA employee access to all network applications as requested.• Develop and maintain accurate inventory of Association computer equipment: monitors, keyboards, mice, hard drives, locks, memory chips, UPS batteries, and software. • Perform other duties assigned by the Vice President of Knowledge Management.

Greater Los Angeles Area

• Troubleshoot and train colleagues on escalated technical issues• Providing technical support for in house and 3rd party developed SQL Server applications• GUI scripting• Software Testing• Counseling clients on how to manage business directory listings and social media accounts• Logging calls, including call types, resolutions, and custom requests• Educating members on services/software features• Reconciling billing issues• Assisting in the ongoing improvement of the products and services from customer feedback, competitive monitoring, and changes in marketplace• Counseling dental practices regarding online and social marketing opportunities

West Hollywood

Covina, Ca

1. Provide technical support by resolving computer problems via remote desktop, email, phone and other electronic medium.2. Configure computer equipment such as Internet connections or configure software to connect to Internet application servers.3. Provide training and assistance to help clients learn how to use client software products and services.4. Problem analysis and resolution for technical issues.

1. Engage with customers via remote PC support for diagnosing, troubleshooting, documenting and resolving all manner of system performance issues relating to malware, viruses, software, hardware, and networking.2. Use the CRM system to verify account information, view transaction details, monitor customer relationships, and update statuses. 3. Research alternative solutions to the customer’s computer problems using remedial tools in addition to the CyberDefender line of products/software. 4. Efficiently handle all incoming and outgoing technical support requests by phone, fax, and/or e-mail. 5. Manage incoming technical requests from customers using our internal ticketing system.6. Follow established workflow procedures and policies to meet daily minimum case and call handling requirements.7. Prioritize and process caseload based on value, relevance, urgency, customer availability and workflow guidelines.8. Listen to and effectively communicate with customers in a patient, supportive and reassuring manner.9. Communicate with team members effectively to facilitate speedy resolution, prevent session disconnections, and eliminate duplicate tickets and customer call backs.10. Keep customer technical request turnaround times below 24 hours.

1. Diagnose and repair and/or replace computer peripherals and components.2. Computer upgrade and optimization services.3. Data backup and restoration.4. Network configurations.5. Graphic designing of various marketing collateral.6. Other related computer services upon request.

1. Plan, coordinate, and execute necessary actions for company meetings and activities.2. Design and develop PowerPoint presentations, flyers, invitations, and wallpapers.3. Process general daily organizational procedures.4. Other duties as assigned.

Irvine, Ca

1. Develop and deploy marketing strategies for company products and services.2. Recruit and train new independent representatives.3. Conduct meetings and seminars to maintain company goals and objectives.4. Other duties as assigned.

Glendale, Ca

1. Identify and resolve client concerns.2. Coordinate with company staff to accomplish work required to close sales.3. Manage shipping schedules and allocation of merchandise.4. Provide on-the-job training for new sales employees.5. Other duties as assigned.

Los Angeles, Ca

1. Operate and monitor mainframe and mid-range computer and peripheral equipment to include; printers, disk drives, network devices, etc.2. Observe operation of equipment, control panels, error lights, verification printouts, error messages, and faulty output.3. Research unknown error messages and manipulate console to resume processes after interruption.4. Make procedural and/or operational corrections as necessary.5. Determine source of computer problems (hardware, software, user access, etc.).6. Advise staff on appropriate action.7. Provide recommendations on company technology purchases.8. Provide computer orientation to company staff.