Andrew Carlson Email & Phone Number

Grand Rapids Metropolitan Area

I leveraged excellent communication and customer service skills to cater to events with over 250 clients, including Fortune 500 companies.I maintained composure and efficiency in a fast-paced kitchen environment, ensuring high-quality service and client satisfaction.

Grand Rapids, Michigan, United States

• Partnered with clients to conceptualize and carry out innovative photo shoots, effectively reflecting their vision and brand identity.
• Crafted visually striking graphics and layouts for a variety of marketing materials, including social media content, websites, and advertisements.
• Maintained and nurtured client relationships, ensuring timely and budget-compliant project delivery.
• Exhibited exceptional attention to detail and creativity across all photography and design projects.

• Tier 1 and Tier 2 technical support for the company's CRM platform, resolving complex technical issues and improving system performance.
• Spearheaded and executed multiple IT projects, including testing and running scripts to maintain and optimize the ticketing system.
• Overhauled the entire computer inventory, ensuring accurate tracking and updating of all hardware and software assets.
• Led the management of the tech department, including mapping and documenting the office network for better infrastructure visibility and control.
• Designed and built a complete user interface for mobile applications by leveraging insights gained from troubleshooting CRM tickets, significantly improving user experience.

Grand Rapids, Michigan, United States

• Led a campus-wide upgrade of over 200 computers, including designing and executing the email communication strategy, testing OS images, and overseeing the installation of hardware and software.
• Managed and implemented multiple hardware and software upgrade processes across campus, ensuring minimal disruption and efficient system updates.
• Utilized downtime to work on the college’s audio-visual systems, performing repairs, troubleshooting issues, and mapping the room AV systems for better functionality and maintenance.

Grand Rapids Metropolitan Area

• Collaborated closely with the User Experience (UX) team to address and resolve a key project aimed at bridging the gap between users and tech support, enhancing communication and system usability.
• Contributed to the development and maintenance of the college’s knowledge base, writing clear and comprehensive technical documentation to assist both users and support staff.
• Actively participated in brainstorming and implementing UX improvements to improve overall user satisfaction with college IT services.

Grand Rapids Metropolitan Area, Michigan, United States

Designed and upheld the IT network infrastructure, encompassing firewall configuration, switches, and peripherals, while overseeing network administration.Maintained computers, printers, VOIP phone systems, and mobile devices providing technical support and troubleshooting as needed.Conducted user training sessions on hardware and software, covering.

Grand Rapids, Michigan, United States

• Provided instruction to clients and internal staff on software and hardware systems.
• Managed and nurtured a client base of 200+ by delivering internal support and effectively overseeing the IT and Customer Relationship Management database.
• Ensured the upkeep and functionality of hardware and software systems.