Itai Elboim Email & Phone Number

Atlanta, Georgia, United States

• Managed the entire lifecycle of professional services projects, from proposal and contract negotiation to scope and budget definition, resource allocation, methodology, and client satisfaction. Worked closely with.
• Acted as a point of escalation for implementation projects, and brought project conflicts to resolution
• Recruited and built a brand new PS team in North America, and directed the build of the practice and technical in house knowledge.
• Built a teamwork environment and a strong sense of togetherness and collaboration, for a team that is all remote and spread coast to coast.
• Developed in-house product and industry knowledge, PMing, offering, and proficiency through extensive training and collaboration on the product and the SalesForce platform.
• Frequently communicated with customers and prospects, collaborating with the CSM or sales team to develop additional business and services revenue.

United States

• Was Responsible for growing Veeva’s market share in the life sciences industry SaaS quality space by developing market analysis, competitive intelligence, product strategy, and program on how to replace incumbent.
• Provided thought leadership and direction to field-facing teams including creating and maintaining relationships with quality executive leadership.
• Provided business and technology guidance to the product team in support of new or enhanced features and functionality in quality applications.
• Coordinated resources across the customer lifecycle from sales to delivery and beyond.

OR, USA

• Establish and strengthen the customer success and services organization. Define methodologies, procedures, tools, and best practices to implement solution and drive adoption, retention, and satisfaction. Coach.
• Recognized as a fundamental part of growing sales 80% year-over-year to a successful M&A in 2015.
• Deploy effective outreach initiatives to grow the customer base from few to 300+ in 3 years.
• Bolster reputation as a thought leader by powering the vision and design of the Customer Success program.
• Promote high customer satisfaction and effectively address escalation of issues, managing the process to achieve solutions and acting as a customer advocate.
• Rally team members and senior leadership by setting the strategic direction of the group, developing the roadmap, offerings, and revenue.

Portland, Oregon Area

• Coordinated with Senior Sales Executives to evaluate account needs, develop business and sales strategies, and the technical/business aspects of the sales environment, customer experience and success. Managed relations.
• Performed key account management and leveraged business acumen to drive new software license sales of $3+ millions a year and $2 million in services.
• Promoted steadily due to excellent performance and boosting revenues by 15% while streamlining operations.
• Secured new Fortune 500 & 1000 customers to include top pharmaceuticals and medical device companies and further developed business for existing customers via effective consulting, demonstrations and presentations.
• Interfaced directly with prospect and current customer senior management to strategize ways to address their needs, develop roadmaps and gather, analyze, detail and track requirements.
• Created opportunities for expansion and identified new sales opportunities (upsell or cross-sell) through customer engagements, boosting revenues 20%.

Portland, Oregon Area

• Supported Channel Sales Account Executives in the recruitment of partners. Monitored and supervised implementations performed by partners to ensure high standard of quality.
• Facilitated communication with partners to ensure comprehensive understanding of the company’s solutions and product capabilities, managing efforts with Channel Sales Account Executives as partnerships developed.
• Provided consistent and homogeneous point of contact for the provision of technical support and assistance in first explorations and sales opportunities to lay the foundation for long-lasting relationships.
• Managed ongoing training activities of partners, company activities, products and services.

Portland, Oregon Area

• Managed enterprise implementation teams across 2 continents. Oversaw the execution of global implementations for Fortune 500 and 1000 companies such as Roche, AbbVie, and GSK.
• Worked closely with executive directors and VPs and fostered loyal working relationships with client C-Level Executives to increase loyalty and elevate client experience.
• Conducted project and process management, analyzing customer requirements, and configuring the software to implement customer requirements.
• Assisted with validation activities and training to maximize satisfaction and strengthen client relationships.
• Provided risk management for clients, acting as a customer advocate to ensure quality of service and products.
• Managed key accounts and ensured they had top service and continued loyalty, contributing to 98% retention rate.

Portland, Oregon Area

• Managed and led variety of company projects for Intel Corporation and IBM such as FAB optimization and tool Install, with budgets ranging from $0.5 million to over $2 million. Coordinated with cross-functional teams.
• Commended for flexible thinking and the capacity to focus equally on the “big picture” vision as well as the essential details, overseeing full lifecycle of project including mapping project phases (business and.
• Provided exceptional service and support to customers in scope of work definition, implementation strategy, expectations and resource allocation.
• Established a cohesive team culture and ensured consistent use of best practices, technology proficiencies, and accountability through motivational team leadership and targeted training.
• Identified, effectively communicated, and resolved project issues and risks to avoid schedule delays.
• Consistently acquired scope expansions due to outstanding relationship building and project management skills.

Tel Aviv Area, Israel

• Led a team of 6 junior project managers and programmers in numerous complex software implementation projects ranging in value from $50K to $500K and performed on site. Directed all project activities and assured.
• Contributed to customer improvements in efficiency and productivity by 50%, coordinating all stages of software, database and RF installation and conducting research to assess success of newly implemented projects.
• Liaised with customers as main point of contact in all implementation planning, contingency planning, and review of existing processes, testing, final implementation and problem solving.
• Held weekly meetings to review issues, performance and quality of service increasing employee retention 85% by implementing an open communication, mentoring and support systems.
• Exemplified quality assurance by ensuring all operations ran smoothly and all company policies were being met by staff.
• Planned, executed, and finalized projects on time and within budget and scope objectives, including acquiring resources and coordinating efforts of team members.