Responsible for the branch in Tottenham Court Rd, W1T.Helped with recruitment for the opening of NW5 and NW6 branches.Staff training, development, and retention.

Mi occupavo di cinque negozi:Chelsea – SW1WSouth Kensington – SW7Pont Street – SW1XRyder Street – SW1YCovent Garden – WC2H Formazione e sviluppo di tutto il personale dirigente.Concentrarsi sulle strategie di marketing e sullo sviluppo del business.Aiutare il manager nell'organizzazione e nel raggiungimento dei KPI.Fornitura di report finanziari e PNL.Mantenere i negozi nel rispetto della legislazione alimentare e sanitaria.Sviluppo di procedure FOH e BOH.Assistere il manager nella ricerca di tendenze e strategie di marketing.

Dealing with sales plan and forecastProjecting sales and planning to achieve resultsMonitoring and achieving KPIsMonitoring labour and overheads Overseeing stock and methods to improve itImproving business operations to improve sales and resultsEnsuring efficient customer service delivery and standards Training and developing staff

Creating marketing strategy to maximize profit and customer retentionMonitoring and controlling hours and overtime expenditure for staff Preparing weekly staff rotas and time sheets Assisting with the development and delivery of in-house staff training Developing and encouraging staff incentives for up-selling to customers Forecasting sales and projecting strategies to get it doneMonitoring sales trends, profitability in consultation with Finance department Overseeing the stock control systems Preparing sales and other data reports for Finance department and top management as required Liaising with the Marketing department on promotions and poster or leaflet distribution Ensuring efficient delivery of any other tasks requested from the Head Office or General Manager.

Monitoring and controlling hours and overtime expenditure for staff Preparing weekly staff rotas and time sheets Assisting with the development and delivery of in-house staff training Developing and encouraging staff incentives for up-selling to customers Monitoring sales trends, profitability in consultation with Finance department Overseeing the stock control systems Preparing sales and other data reports for Finance department and top management as required Liaising with the Marketing department on promotions and poster or leaflet distribution Ensuring efficient delivery of any other tasks requested from the Head Office or General Manager.

Organising market research for product launchWriting press releases, definition and anything related with the product.Arranging promotional eventsAssessing the results of a marketing campaignWriting reports and analysing dataHelping to drive online traffic with web-related campaigns, FacebookWriting online content on social media and company websiteCommunicating with clients

Monitoring and controlling hours and overtime expenditure for staff Preparing weekly staff rotas and time sheets Assisting with the development and delivery of in-house staff training Developing and encouraging staff incentives for up-selling to customers Monitoring sales trends, profitability in consultation with Finance department Overseeing the stock control systems Preparing sales and other data reports for Finance department and top management as required Liaising with the Marketing department on promotions and poster or leaflet distribution Ensuring efficient delivery of any other tasks requested from the Head Office or General Manager.

Carrying out all administrative duties in line with company financial instructions, including all cash handling, managing thepetty cash and running end of day reportsCarrying out food lost control as required and security of the stores and surrounding areasActing as a mentor to new and junior members of staff, providing staff training and supportAccountable for ensuring the cleanliness of the equipment and surrounding areas and ensuring food hygiene and health and safety regulations are adhered to at all timesLiaising with clients, providing a polite and efficient service, ensuring complaints are resolved in a tiely professional mannerMeting daily with the line manager and other managers for organising the shifts and to set daily targetsSigning off time sheets for agency staff and checking co-workers attendance, lateness, sickness and reporting to the line managerResponsible for stock control, ensuring there is appropriate levels available to meet customer demand

Carrying out all administrative duties in line with the company financial instructions, including all cash handling, managing the petty cash and running end of day reports Carrying out food lost control as required and security of the stores and surrounding areas Providing staff training and support Ensuring food hygiene and health and safety regulations are adhered to at all times Liaising with clients, providing a polite and efficient service, ensuring complaints are resolved in a timely professional manner Meeting daily with the managers for organising the shifts and to set daily targets Signing off time sheets for agency staff and checking co-workers attendance, lateness, sickness Responsible for stock control, ensuring there is appropriate levels available to meet customer demand.

General Office Assistance – project filing/ organising New Supplier set up – liaising with suppliers, confirming payment terms, completing forms and set ups Site Equipment and Material Requests – sourcing and ordering of equipment and material Liaising with site manager and company maintenance contacts to coordinate all site maintenance Capex Control – Liaise with projects QS in keeping control of all Capex projects spends and ensuring projects are kept within budget Liaising with the accounts department on deposits and urgent payment requests Controlling and organising the projects storage unit. Keeping account of all project equipment/ inventory list and organising deliveries to sites.

Managing all research to import products from China to Brazil Understanding the processes and procedures to be undertaken Analysing key documentation, tax and laws Identifying, analysing and filtering contact with potential suppliers in China Analysing the best opportunities, deals and suppliers documentations Building portfolio of suppliers for the company

Greet guests entering organisation Receiving and forwarding calls Translating and formatting documents, Organising meeting and booking travel and accommodation for employees Maintain diary and building documents electronically Knowledge and usage of telephone monitoring system General clerical and administrative support