Business Analyst
Current- Achieved up to 15% increase in effectiveness across the customer service department measured by the number of successful calls. (KPI'S)
- Analyzing workflows, leading to Optimized efficiency, process improvement and system enhancements in multi-disciplinary teams.
- Supported the development of customer service and operations strategy, setting priorities and executing operational plans while serving as the Project Manager.
- Communicate client’s business requirements by constructing easy-to-understand data visualization