• Achieved up to 15% increase in effectiveness across the customer service department measured by the number of successful calls. (KPI'S)• Analyzing workflows, leading to Optimized efficiency, process improvement and system enhancements in multi-disciplinary teams.• Supported the development of customer service and operations strategy, setting priorities and executing operational plans while serving as the Project Manager.• Communicate client’s business requirements by constructing easy-to-understand data visualization

•Responsible for "Purchasing and Logistics" of the Student Union•Manage an Annual Budget of 1 Milion NIS•Manage Team and Challenging Projects Alongside a Process of Branding Strategy Formation and Plan for All Kinds of Events with the Society and Student•Manage the Media of Student Union

• Planning Supervision and Control of the Operation of the unloading and loading of containers in the Port •Improving work processes and meeting targets, load regulation and process control under real-time constraints• Coordination and Management of External Agents such as Ship agents ,Customs Broking and Government agencies