Itay Cohen Email & Phone Number

Toronto, On, Ca

International, Global, Ca

Ensuring client success and retention by delivering tailored solutions and fostering strong partnerships.•Led strategic account management for key clients, driving retention, expansion, and upselling opportunities to increase recurring revenue.•Developed and executed success plans, ensuring alignment between client goals and the deployment of SaaS solutions across ERP, PSA, MRP, SCM, CRM, HCM, and MAS platforms.•Proactively managed client relationships, conducting regular check-ins and business reviews to ensure client satisfaction and identify growth opportunities.•Collaborated with cross-functional teams (sales, marketing, technical) to resolve complex client issues, ensuring a seamless experience from onboarding to full solution integration.•Provided tailored training and support, enabling clients to maximize product value, adopt new features, and optimize their use of SaaS tools for business growth.•Monitored client health through key performance indicators, addressing risks early and maintaining high satisfaction scores.•Drove revenue growth by identifying and executing on upsell and cross-sell opportunities, aligning solutions with evolving client needs.

International, Global, Ca

Driving growth and creating value through targeted outreach and strategic partnerships in the SaaS industry.•Identified and pursued new business opportunities, developing and executing sales strategies that increased client acquisition and revenue growth for SaaS solutions.•Developed targeted campaigns for various ERP, PSA, MRP, SCM, CRM, HCM, and MAS products, driving inbound and outbound lead generation.•Managed relationships with key decision-makers and influencers within target accounts, positioning solutions that met client needs and maximized value.•Responded to inbound leads with tailored presentations and proposals, ensuring a compelling pitch that highlighted product value and fit.•Negotiated and closed deals, contributing directly to business growth by securing new clients and expanding revenue streams.•Collaborated with cross-functional teams to ensure smooth onboarding, implementation, and integration of solutions, delivering a seamless client experience.•Mentored junior team members, setting goals, providing feedback, and fostering a positive, growth-oriented team culture.

New York, Us

Specializing in lead generation and new business opportunities within the financial services industry.•Developed and executed inbound and outbound sales strategies, resulting in a 30% increase in qualified leads for merchant services solutions.•Identified and engaged target prospects through cold calling, email outreach, and social media campaigns, driving consistent lead flow and expanding the sales pipeline.•Collaborated closely with sales and marketing teams to align lead generation efforts with business goals and optimize the lead-to-sale conversion process.•Nurtured and qualified leads, ensuring smooth transitions to the sales team by identifying prospects’ needs and pain points.•Generated detailed sales reports, providing actionable insights to senior leadership, improving sales tactics, and enhancing decision-making processes.•Leveraged CRM tools (Salesforce) to track and manage prospecting activities, ensuring timely follow-ups and continuous engagement.•Demonstrated strong product knowledge in payment processing and merchant solutions, delivering tailored pitches that matched prospect needs.•Contributed to overall business growth, supporting new client acquisition and consistently surpassing key performance metrics.

Led cross-functional teams and managed logistics to ensure smooth and efficient production operations.•Coordinated daily production activities, ensuring timely and seamless communication across departments, from directors and producers to technical teams.•Led talent and crew scheduling, optimizing workflows to meet tight deadlines and keep production on track.•Acted as the primary liaison between production teams, vendors, and stakeholders, ensuring clear communication and alignment with project goals.•Managed on-set logistics, resolving challenges quickly to maintain smooth operations, especially in fast-paced, high-pressure environments.•Supervised recruitment and coordination of talent, crew, and resources, ensuring projects adhered to timelines and budgets.•Contributed to successful project delivery by coordinating with post-production teams, maintaining quality control, and ensuring that projects met client or stakeholder expectations.•Adapted to shifting production requirements, handling unforeseen challenges with creativity and leadership to keep the project on schedule.