Bruno Rocha Email & Phone Number

Manhattan Beach, CA, US

Greater Los Angeles Area

• Spearhead the design, installation, and management of network infrastructure for over 1,000 computers across diverse client environments.
• Automate processes extensively, streamlining operations and boosting efficiency.
• Administer 40+ servers in Windows 2008/2022 environments, and manage VMware, Hyper-V, and Citrix systems.
• Lead backup administration using Datto, ensuring data integrity and continuity.
• Implement and automate Remote Monitoring and Management (RMM) policies for 30+ unique sites, tailoring solutions to specific needs.
• Oversee IT asset and accessories inventory with meticulous attention to detail.

Rio De Janeiro Area, Brazil

• Collaborate closely with clients to define project scope, gather requirements, and tailor IT solutions to their unique business needs.
• Plan project timelines, allocate resources, and analyze systems to offer independent, objective advice on IT strategy.
• Design, test, install, and monitor new systems while ensuring seamless change management and staff training for smooth adoption.
• Provide expert support across a range of systems including Windows (Vista through 10), Mac OS, and Microsoft Office (2007-365).
• Manage and configure Windows Servers (2008 R2, 2012, 2016), Active Directory, Group Policy, and related services like SQL and Exchange.
• Oversee network management (WAN/LAN), including TCP/IP, DHCP, DNS, port forwarding, VPN access, and more.

Rio De Janeiro Area, Brazil

• Led teams as a supervisor and instructor, ensuring smooth operations and effective training.
• Managed hardware and software procurement, ensuring systems were up-to-date and fully functional.
• Coordinated testing across subteams and partners, while developing and enforcing change control processes.
• Maintained comprehensive lab documentation, including access lists, technical specs, and security protocols.
• Designed and implemented preventative maintenance programs, ensuring equipment longevity and efficiency.
• Established approval processes for equipment installation and removal, ensuring compliance and standards.

• Delivering exceptional customer service by phone, chat and in person
• Windows Vista, Vista, XP, 7, 8 and Mac Systems Support
• Windows Server 2003/2008/2012 Active Directory (GPO, Locations, groups, users security creation, delegation) – DHCP, DNS
• Microsoft Exchange 2007/2010 (User, Group creation and emails delegation)
• System Imaging
• Remote Access/Support

Greater Los Angeles Area

• Repair equipment in the field
• Perform accurate troubleshooting of equipment in the field, including researching proper repair methods and parts to be used.
• Ticket software handling [Bulk updating, deleting, and merging tickets of every step performed.]
• Perform preventative maintenance, cleaning and adjustments to equipment as necessary to guarantee optimal operation.
• Transport, delivery and installation of equipment in customer's location
• Maintain inventory of equipment and repair parts

Woodland Hills, CA

• Phone and online chat support of regular customers and business.
• Bulk updating, deleting, and merging tickets of every step performed.
• LAN and WAN configuration, static IP delegation, DHCP, DNS, DMZ, Port forwarding.
• Remote access to clients’ workstations.
• Softphone software installation and support.
• Digital Phone and voice quality issues control.

Huntington Park

• Responsible for EMR (Electronic Medical Record – Centricity 10) implementation and security with GE Healthcare.
• Responsible for 20-25 users network, workstations installation, printers, routers, camera system, DVR, phone system (T1 lines), server hardware and software implementation.
• LAN & WAN, Static IP (Public and Internal) delegation, DMZ, Port Forwarding.
• Company data daily and weekly backup (Acronis).
• VPN access to vendors and service providers.
• Network printing, software installation, document/template design, troubleshooting, help-desk support of all staff and related equipment.

Responsible for installation, repair and troubleshooting of personal computers ( PC and Mac ), network (TCP/IP, routers, VPN and security technologies.), network printing, software installation and set up as well as enterprise deployment.

• Responsible for installing, relocating, disconnecting, troubleshooting and auditing cable/internet/digital telephone service and ancillary equipment at residential and commercial establishments.
• Maintained an up-to-date knowledge of customer premise equipment and program services/listings in order to provide information to customers and market company products.

Greater Los Angeles Area

Assisted residents with any services required within the facility, performed a daily maintenance inspection of indoor/outdoor public areas and responsible for basic clerical duties for the Assistant Manager.

Malibu - Los Angenes

Responsible for stocking bars, cleaning the dining area, assisting cocktail servers and bartenders and general customer service. Also a host/greeter, which involved answering phones, scheduling reservations, greeting and seating customers.