Chris Carter Email & Phone Number

United Kingdom

- Transition & Transformation of all telecoms services for Aviva Ireland and Aviva Investors to Vodafone, such that Vodafone become Aviva’s single telecoms supplier, single point of contact from a service and commercial perspective and support Aviva’s business strategy, provide reduced cost of ownership, and consistent service levels- The scope of Services includes:- Maintenance & Operation of Aviva’s Telephony services to all Aviva UK, Ireland and Aviva Investor sites- Data Networks (WAN, LAN – Fixed & Wireless, Network, WAN Acceleration)- Unified Communications (Managed Video, Managed Conferencing, Enterprise Voice)- Contact Centre Communications (Contact Centre, Voice Recording, Dialler, Workforce Management)- Secure Gateways and Firewalls

United Kingdom

United Kingdom

Interim management/consultancy services provider, specialising in senior interim executive resources in top-level IT/IS management and business change programmes.

Global

Network Transition & Transformation of all National Grids network services to a new service provider, including:- WLAN/Security/Video Conferencing/IPT-TDM/RAS services- Defined & implemented technical solutions based upon business needs.- Developed & Implemented good practice project management techniques to provide quality of delivery to time, costs and business needs.- Managed numerous stakeholders for the change of services requirements- Ensured Regulatory deliverables were identified & achieved.- Managed Suppliers for the design & delivery of solutions to the business community.

United Kingdom

National

Responsible for all aspects of IT leadership, including systems, infrastructure, applications & support• Appointed as IT Director to spearhead delivery of business-critical IT to 6,500 UK staff & 40,000 staff globally• Focused on driving business value and agility through adoption of efficient IT innovation and architecture• Definition and execution of an IT strategy for the business, aligning technology with core business needs• Full budgetary management responsibilities, controlling & managing a multi-million £ IT budget for the business• Reported directly to the UK and European Board, ensuring consistency of IT plans with business strategy• Leadership, management & motivation of a multi-functional team of 9+ IT, technical & support personnel• Supplier and vendor management, driving efficiency savings and measuring service performance & KPIs• Conducted regular and in-depth evaluation of new IT technologies, maintaining competitive business edge

National

Responsible for enterprise leadership of IT infrastructure, software applications, telephony & support• Appointed to effectively direct the IT contribution to ATOS’ ongoing globalisation plans, supporting growth• Focused on IT integration of SchlumbergerSema with ATOS infrastructure and support services functions• Project planning, analysis, development, implementation and resource deployment management activities• Monitored IT operational performance, systems capacity, budgetary controls, SLAs & internal KPI metrics• Championed the €1,287m+ post-acquisition IT / IS integration, delivering a standardised IT environment

Global

Responsible for all aspects of business transformation, engaged in IT / IS integration and transition• Focused on leading development of a global PC standard image, subsequently deployed to ATOS globally• Instrumental in the $5.2bn+ post-acquisition IT / IS business integration between Sema and Schlumberger• Set-up a global support organisation, providing ‘seamless’ business support to the end user IT community• Successfully managed the supplier relationship with Dell, ensuring the efficient provision of global service

National

Responsible for spearheading project management, planning services and business office functions• Appointed to lead development & implementation of technical and commercial solutions for the business• Focused on organisational development, including successful set-up of a new function to support growth• Leadership, management and motivation of a multi-functional team of 70+ IT, technical and support staff• Developed a Delivery Excellence framework for Project Management, ensuring application of best practice• Promoted a common set of standards, adoption of learning points & development of planning frameworks

National

Responsible for all aspects of strategic-level programme leadership, management & delivery activities• Appointed to work on a portfolio of several bids and assignments, assuming a client-facing leadership role• Focused on working with clients in central government, telecoms, energy & utilities and corporate sectors• Home Office: Programme-led delivery of a number of technology-based projects, introducing technology• Implemented Remote Access Services (RAS) and Secure Intranet development, including firewall design• Led a £10m transformation programme to overhaul central services and implement a revised IT strategy• Managed deployment of the Home Office programme under PRINCE2 methods, using best practice tools• Cable & Wireless Communications (CWC): Led a consultancy exercise to review IT service infrastructure• Successfully delivered & managed the bid for migration of CWC’s desktop & servers to a Microsoft platform

London, United Kingdom

Responsibility for 20 operations, networking, help desk, PC support and technical services personnel. Accountability for all services in the Data Centre, including strategy formulation, budgets and activity planning.

London, United Kingdom

Managed a department of 5 technical specialists whose responsibility was to ensure software and hardware ran in an efficient and effective manner. Major areas of responsibility included configuration planning, system software installation and tuning, contingency planning, database security and integrity

East Anglia

Member of a 3 man team responsible for the efficient provision of technical support of all IBM based systems. Database administration responsibilities included security, integrity and maintenance of the IDMS databases.

East Anglia

Managed a department of 10 people in the Data Centre and ensured that all computer systems, networks and services provided by the department were operated in an efficient, reliable and accurate manner.