As the IT Director, I am responsible for the design, maintenance, and support of our comprehensive IT infrastructure. This includes providing seamless assistance to our in-house team as well as external agents located in remote offices.Key Responsibilities:1. Remote Office Support: I efficiently support and troubleshoot IT issues for more than 12 remote offices using remote assistance programs and telephone communication.2. VoIP System Management: I oversee the management of our VoIP system, ensuring its smooth operation across both remote and local offices throughout the United States.3. Firewall Maintenance: I am in charge of maintaining and monitoring firewalls in each office across multiple locations in the United States. This ensures the security and integrity of our network infrastructure.4. Administration of Core Systems: I handle the administration of critical systems, such as Active Directory, IIS, Terminal Services, Exchange, CRM Database, and File Sharing. This involves maintaining their functionality, optimizing performance, and ensuring data security.5. Social Media Management: I lead a team responsible for designing and maintaining our social media presence across various platforms, including Facebook, Twitter, Instagram, and LinkedIn. This encompasses strategic planning, content creation, and marketing initiatives to maximize our online visibility and engagement.By leveraging my expertise and managing a skilled team, I contribute to the seamless operation of our IT infrastructure, enhancing productivity and facilitating effective communication within our organization and with external stakeholders.

As a Computer Consultant, my primary focus is to deliver effective solutions that meet our clients' needs and optimize their systems.Responsibilities:1. Customer Support: I provide comprehensive support to both local and remote clients, addressing their specific requirements promptly and efficiently.2. System Installation and Maintenance: I ensure the smooth installation, configuration, and maintenance of IT systems, guaranteeing optimal network performance.3. Project Management: I lead team projects to assess clients' current and future needs, providing strategic guidance and developing comprehensive plans.By applying my expertise, I deliver exceptional service and support to drive our clients' success.

Solidesk is a leading technology services company delivering reliable solutions to businesses. We offer IT consulting, software development, cloud computing, cybersecurity, data analytics, and managed IT services. Our experienced team prioritizes customer satisfaction, providing tailored solutions that drive growth. With a focus on innovation and security, we empower businesses to leverage technology for success. Partner with Solidesk for personalized service and cutting-edge solutions. Contact us to embark on a transformative technology journey.

I specialize in planning, installing, and maintaining custom VoIP systems. My expertise includes supporting both local and remote VoIP clients/servers and designing networks to accommodate new VoIP systems.Responsibilities:1. System Planning and Design: I create tailored VoIP system plans and design network architectures to ensure seamless communication.2. Installation and Maintenance: I handle the installation, configuration, and ongoing maintenance of VoIP systems, optimizing performance and addressing technical issues.3. Network Design: I design networks that can effectively support the integration and deployment of new VoIP systems.With my expertise, I deliver efficient VoIP solutions that meet clients' needs and ensure smooth communication.

As Network Engineer / Consultant I maintained clients systems. I went on site and provided them with advice and maintained there system on a weekly and monthly basis.I worked with 4 other engineers to get group projects done.Worked on several different hardware platforms, including dell and hp.Worked on several different software paltforms, including Microsoft, Linux, Apple, Practice Partner, Astaro Firewall, Cisco.Provided group project management, when implementing whole system solutions for clients. As an engineer for Total Doctor Solutions, I Installed and setup EMR (electronic medical records) software for doctors and staff for medical offices. This included installing servers, tablets, wireless access points, switches, and installing the software.

Work on their network, computer systems, Phone PBX, firewalls, switches. Served as IT manager to manage team to support over 500+ employees and remote agents.