Matthew Heim Email & Phone Number

Sacramento, Ca, Us

Sacramento, Ca, Us

Atlanta, Georgia, Us

Act as technical SME for authentication stack for large user base (Kerberos, WS-FED, SAML, RADIUS, OIDC, Oauth2.0, SSO, MFA). Improve application performance and application security by implementing monitoring, alerting, response runbooks, DR testing, and fault tolerant architecture in Azure GovCloudImplement system administration automation using platform policies, PowerShell, and Python scripting.

San Francisco, Ca, Us

L3 Engineer for privileged access management and cloud authentication security programs. (SSO,MFA,PAM,DevSecOps).Implement security controls to meet compliance requirements (PCI,SOX, GDPR,CCPA) & security frameworks (NIST 800-53 rev. 5).Contribute to design, architecture, implementation, integration, documentation, & maintenance of Identity systems.Act as Level 3 Escalation support and incident response during business hours and emergency on-call escalation 24/7/365.

L2 Engineer for retail systems supporting store PC, networking, & server systems.Provide project and store support for new installations, application rollouts, de-installations, & break-fix issues.

Carmichael, Ca, Us

Dispatch onsite to residential and business customers in Greater Sacramento Area to perform hardware and networking troubleshooting and ensure incident resolution.Provide general hardware, network, and software remote support from regional office to resolve customer issues.Perform broad array of systems work including system installation, hardware & network configuration, software maintenance, and end-user training.

Newark, Ca, Us

Proactively & reactively triage infrastructure alerts & alarms for SCADA systems.Perform field technician dispatch and support onsite field technicians operations.Process & participate in infrastructure change controls execution across networking operations organization.

Rancho Cordova, California, Us

Provide end user support for arcade products including body art, system wiring, control configuration, and troubleshooting issues.Participate in QA and inventory tracking for arcade system components.Contribute to cost-benefit analysis towards improving system design and system build process.Draft and review technical documentation for arcade build processes using a holistic approach.Partner with Senior Technician in imaging, maintaining, and cloning arcade systems for deployment into arcade products.Assist Senior Engineer in designing, programming, maintaining, and updating Dream Arcade software systems using Microsoft Visual Studio.Design, implement, and test company inventory management and customer service system using XAMPP stack.

Perform proactive and reactive IT troubleshooting and 1st tier escalation for Gap Inc. stores.Independently research and analyze technical solutions to problems, provide solution recommendation (i.e. maintenance or improvements to systems standards or process) to meet Gap Inc. needs.Write comprehensive bug defect reports and validate bug defects are resolved in deployment.Perform trending analysis to proactively identify issues and resolve before they become issues.Responsible for understanding change to environment for all store impacting technology implementations.Participate in deployment projects: attend and provide feedback for deployment, provide support feedback, training and knowledge feedback, stay abreast on new technology releases, etc.Responsible for creating and reviewing first level documentation as opportunities identified.Work with Service Vendors to ensure problems are resolved before calls are closed. Examples include: cable management, hardware related issues, network related issues, etc.Maintain intermediate understanding of Windows Server 2012 R2 setup, configuration, diagnostics, concepts.Demonstrat proficiency in UNIX/Linux system environments; configuration, log review and troubleshooting

Maintain working knowledge of a variety of consumer electronics including but not limited to desktop PC’s, laptops, tablets, printers, projectors, monitors as well as their internal components and supported technologies (motherboards, hard drives, CPU’s, Turbo Boost 1.0/2.0, PCI, PCIe, AGP, projector bulbs, monitors, IPS, VGA, HDMI, DVI, DP, RCA, thunderbolt, lightning, ect)Work singularly or in a group to install, configure, and test computer systems for office environments.

Huntington Beach, Ca, Us

Associate Of Arts (A.A.), Philosophy

Bachelor Of Science, Cybersecurity & Information Assurance