Andrew Hill Email & Phone Number

Pocklington, England, United Kingdom

Hatfield, England, United Kingdom

A fascinating opportunity to work right at the heart of this fantastic organisation, reviewing and assuring the tooling solutions for individual bids, and working with the wider Tooling Enablement teams to review, evolve and enhance the processes we use to develop those solutions.

York, United Kingdom

I worked with the Simpson Associates board to create a managed services strategy for medium and long term growth, while upskilling and expanding the team to deliver against this strategy.I built a rich service portfolio, drove strong sales into new and existing customers, and doubled the size of the team, creating new products and a stable base for the ongoing managed services deliverables, and giving Simpsons a strong foundation for future growth. The portfolio was built on strong commercial principles, and supported with a wealth of sales, contractual and operational collateral.I supported our Sales team as the Managed Service Pre-Sales resource, producing proposals, managing bids, and delivering customer presentations as part of the sales cycle. I also developed a robust on-boarding and service management strategy to maximise customer benefit.I introduced and initially delivered the role of Service Delivery Manager for our 20+ Managed Services customers, delivering reporting and insights, as well as strategic direction and escalation. I ran a number of internal and customer projects, primarily using an internally developed Scrumban type Agile project methodology.As part of the leadership team I contributed to the strategic direction of the business, whilst leading internal IT delivery to support major organisational change, delivering a full cloud migration (M365) and 2 office moves. By fully migrating our internal IT to Microsoft Azure, we removed the need for an on-site comms room, allowing more choice in the selection of new premises.I improved governance within the internal development team, shepherding the continuous development of key business applications to maximise the benefits of agile delivery approaches while minimising risk, and ensuring the best possible service for our customers.

United Kingdom

I joined Civica to manage their first seven-figure outsource deal in 2011. Over eight years and five roles, I delivered improvements at every stage of the service lifecycle.As Solutions Director, I developed complex IT outsource solutions with multiple internal stakeholders, as well as supporting changes to existing services. I supported the sales team in C-Suite customer engagements.I updated and democratised the quoting process to provide faster service to customers, and save having to hire an additional specialist resource into the team.I led a successful multi-million pound bid to outsource end user IT operations for a national FSA regulated wealth management organisation, triggered by an acquisition.I also supported our newly formed group central service desk function to collate, standardise, and document operational processes from multiple source teams, as part of an exercise to implement a new service management toolset.

London Area, United Kingdom

In the newly created role of Commercial Director for the growing Mangaed Services division, I established a new function to standardise and document our product offerings, manage partners and vendors, and streamline our sales and other back-end processes.As part of this role I devised and implemented a Group level “Cloud Acceleration Programme," creating an operational and commercial template that could be applied to existing legacy on-premises applications to substantially extend their life by delivering through the cloud. I oversaw the first two products to use this template before handing over to a new, dedicated team.Within the Managed Services team, I introduced a new contract model to speed up customer onboarding and reduce sales admin, freeing up sales personnel to concentrate on selling.I also managed our partner relationships, reducing spend across 5 key partners by 22% over 2 years. By building strong relationships, I managed to negotiate a £1.5M licensing penalty down to zero.

Leeds, England, United Kingdom

I took over managing the Pre-Sales team to support sales of managed services, whilst delivering significant structural and operational changes driven by a growing sales team. With a remit to bring Service Management further to the fore in bids and ongoing service propositions, the team entered a period of significant change, adapting to a more dynamic and reactive sales cycle to suit the developing nature of the Cloud & Managed Services proposition.I coached and mentored the team through these changes, ensuring their views were represented, and mitigating high risk of loss of experienced and capable consultants.As part of this I redesigned the sales and pre-sales engagement processes, streamlining proposal and bid delivery, and allowing the team to deliver more without needing additional resources.I led the bid for Civica's first IL3 accredited outsource, which was delivering services on behalf of the Ministry of Justice. By developing new relationships and partnerships, we opened up a previously untapped market with this successful outsource service.

Leeds, England, United Kingdom

After my successes introducing ITIL methodologies and Service Management practices into Civica, I expanded the function, building a team of Service Delivery Managers. My focus was on developing the strategic direction of service management within the organisation while delivering excellence for key customers.Whilst in this role, I stepped in to lead a complex eight-week contract negotiation for a IT outsource and application delivery to a major UK pension fund manager.

Leeds, England, United Kingdom

I was brought on board to manage Civica's first seven-figure IT outsource, which required a new way of thinking for the organisation, and a step-change to operational processes. As part of this I built and expanded a Service Management practice within Civica Connect, the comms and hosting division of the organisation.Following the successful adoption of ITSM practices and internal recognition of the benefits delivered, the business extended the Service Management function both through incorporation into new business as a key deliverable and extension into existing services. These services were also provided for other business units within the organisation.The Service Management team contributed to strategic development, bid activities, and supporting sales and presales teams, as well as developing a direct revenue line from the managed service customer base.

Wetherby

As Service Delivery Manager for this IT hardware, software and consultancy organisation with a growing Managed Services division, I worked with a number of key customers delivering managed solutions ranging from Citrix implementations through to full ITO agreements.I implemented ITIL practices at the Service Desk, working with the Service Desk Manager to produce robust processes to ensure customers were supported and managed effectively.I worked on the development of contracts, service catalogue design, SLAs and Internal OLAs, as well as comprehensive reporting and governance procedures. Specification and implementation of a new Service Management toolset was a key deliverable during my time at Esteem. I also ran a team of Technical Account Managers, and matrix managed a split-site Service Desk team.Additional responsibilities included pre-sales and bid work, ITIL process consultancy, and sitting on the Information Security Forum, providing essential input into gaining and retaining ISO27001 accreditation.Customers included Local Government, Central Government departments, Universities, Hospitals, and large blue-chip organisations.

Harrogate, England, United Kingdom

I started out as a system administrator and customer support executive for this software house whilst their customer feedback gathering solution was in its infancy. I graduated to the development of bespoke solutions for Financial Services customers, which involved requirements analysis, solution design, development and testing, often on site and in highly compressed timframes.As well as software customisation and development, I was heavily involved in feedback gathering, management and reporting using the Foretel toolset. This involved survey design, and the development and implementation of innovative survey distribution and reporting methodologies. My customer base incorporated big-name financial services organisations.I became heavily involved in the product design of a new Lead generations product, and engaged in the Project Management of new implementations, as well as on-going Service Delivery Management for in-place solutions.I ran a team of Customer Service Executives and software test engineers, as well as maintaining responsibility for internal IT throughout my 7 years at Foretel.

I worked in our family PC retail and repair business as Shop and Workshop manager, responsible for recruitment, training and management of a team of technical sales personnel, as well as Desktop Engineers and technicians.In addition to day-to-day responsibility for sales and support, I was involved with research and development into the design and optimisation of Hill PC platforms for home, office and gaming use, as well as the financial managment of the organisation.PHCs customer base was largely home users, backed up by substantial corporate work with local small businesses, dental and medical practices, hospitals and schools.

Economics

Activities and Societies: Ice Skating Club, ACES, Sci-Fi Soc, H3

A Levels, Maths, Physics, Economics, General Studies