Tony Ly Email & Phone Number

London

• Provide 2nd line IT Support in a fully cloud enviroment to 700+ users & 400+ devices, including Win 10, 11, IOS platforms for House of Parliament R&R Program.• Experienced in using Microsoft Azure, Entra, Intune, M365 Admin Centre, Defender, Purview and related technologies to manage and secure enterprise environments. • Managed user sessions, host pools, and session hosts in Azure Virtual Desktop (AVD) to ensure optimal performance and user experience. Proficient in utilizing AVD management tools and Azure portal to streamline operations, enhance scalability, and ensure compliance with organizational policies and security standards.• Developed and executed basic to intermediate PowerShell scripts to automate routine tasks, manage user accounts, and streamline IT processes.• Familiarized with using the ServiceNow ticketing system to efficiently record, track, and manage daily BAU activities. This includes creating and updating tickets, documenting issues and resolutions, triaging tickets to the correct team and ensuring all activities are logged accurately for seamless workflow management.

Raf Boulmer

• Manage MODNET user/role account creation/modifications, password/BitLocker unlock/reset, conduct cyber awareness training, monitoring network resources, hardware setups, asset management, VPN troubleshoot and provide a physical point of contact for all IT support/advice to 100+ Personnel.▪ Provide helpdesk level O365 support - troubleshoot O365 applications Office/Teams/Exchange/Outlook/Sharepoint.• Proficient in Defence Digital service ticketing system and provided solution in a time sensitive environment. • Documented information on problems and solutions of all minor/major issues. • Data Manager for over 100 Service Personnel. Handling documents life cycle and enforcing data management within information systems, including changes that will ensure data management activities meet the needs of Defence.• Created and updated the layout, design and content for 10+ SharePoint online sites.• Escalated issues to the proper technicians and followed up on any escalated issues within a timely manner.

Raf Boulmer

• Assist ABMTS course managers in the administration, coordination, and management of their courses. Liaised with other sections to de-conflict the courses from major exercises and events.• Responsible for student’s time on course. This includes admin, accommodation, reading materials and communications. First point of contact for all queries and ensure courses ran successfully and safely. • Mission specific tasking delivery and presentations to Service Personnel deploying to Op KIPION. Conducted in a professional manner in a military environment to a range of all ranks. Completed Defence Trainer course and attained Level 3 Award in Education and Training.

Dundee, Scotland, United Kingdom

• Under the Military Aid to the Civil Authorities (MACA) scheme. Supported Op RESCRIPT - the military response to provide assistance to civilian agencies in combatting the COVID-19 pandemic. Deployed to help accelerate NHS Scotland’s vaccination delivery programme.• Worked alongside NHS staff to administer COVID & flu vaccines to patients in accordance with local and national policies, procedures, and standards.• Confirmed the identity of patients and addressed any concerns about the vaccine. Effectively communicated with patients to explain potential side effects of the vaccine.• Disposed of clinical and non-clinical waste in bins provided and ensure surfaces are wiped down. • Worked in Full PPE.

Al Dhafra Airbase, Uae

• Deployed as a Surveillance Technician on Op KIPION (UK Op SHADER). Responsible for the tracking and identification of all aircrafts over the Arabian Gulf, Afghanistan, Iraq & Syria.• Selected to take part in multiple Large Force Exercise involving multiple agencies including the US Air Force, US PATRIOT Batteries and the Emirati Air Force in simulating TBM attacks and air-to-air battles.• Produced weekly written SITREP to the US coalition liaison. Sent regularly updated personnel details on behalf of the det commander.• Deputy military transport officer that ensured UK forces fleet of vehicles, administration, fault and inspection were adhere to.

Raf Boulmer

• Qualified Aircraft Identification Officer Assistant. Employed in the UK Air Defence C2 unit - Control and Reporting Centre (CRC) at RAF Boulmer. Provide Operational support to UK Defence by operating the UK C2 System.• Supervised the completion of specific and import data analysis and input jobs that were pertinent to the operations.• Liaised with internal/external agencies and worked as a team to ensure strict flight safety standards are adhere to.• Foundation qualified in: -Tactical Data Links -Sensors and electronic warfare -Defence workplace trainer -Protecting personal data course -Records management awareness

Orpington, England, United Kingdom