Research and install new systems .especially AWS,Azure,Vmware,Citrix etc.Implement technology, directing the work of systems and business analysts, developers, support Specialists and other computer-related workersEvaluate user needs and system functionality, ensuring that IT facilities meet these needsPlan, develop and implement the IT budget and obtain competitive prices from suppliers to ensure cost effectivenessOrganise the purchase of hardware and softwareSchedule upgrades and security backups of hardware and software systemsGuarantee the smooth running of all IT systems, including anti-virus software, print services and email provisionEnsure that users adhere to software licensing lawsProvide secure access to the network for remote usersSecure data from internal and external attackOffer users appropriate support and adviceManage crisis situations, which may involve complex technical hardware or software problemsMentor and train new IT support staffKeep up to date with the latest technologiesContribute to organisational policy regarding quality standards and strategic planning.

Senior IT Manager | Senior Program Manager | IT Service Management | IT Infrastructure | IT Technology Senior Consultant | Senior Delivery Manager – IT Infrastructure | IT Operations.► RESPONSIBILITIES▬▬▬▬▬▬★ Providing visionary technical leadership in establishing organization’s technicalvision, aligning IT goals Vs business goals, designing & implementing IT frameworks& leading all aspects of organization’s technological initiatives.★ Owning the definition, implementation and delivery of the strategy for world-classservice delivery, engineering and operational processes and procedures based on anin-depth analysis of the business needs and assessment of service delivery gaps, inaccordance with ITIL/ITSM best practices and standards.★ Partnering with Executives, Senior Management, Supervisors and software /hardware vendors to map the IT strategies, plans & needs of existing & newprojects★ Directing infrastructure projects, delineating project objectives, establishingmilestones, monitoring adherence to master plans/schedules, as well as identifyingand allocating resources to ensure project completion as per established plans.★Providing support to call center and 94 remote branches administered operationsentailing back-up, restoration and query shooting, hardware & software installation,maintenance, server software management as well as procurement of IT hardware,software, maintenance of products & services.★Leveraging financial acumen, establishing IT Department budget, determiningappropriate resource needs, allocating resources and approving expenditures.★Defining process, identifying and addressing initial gaps during the implementationprocess and subsequently handled Problem Management for InfrastructureManagement Services.★ Analyzing business requirements, drivers and IT resource consumption acrossmultiple platforms and developing a macro level capacity planning methodology

► RESPONSIBILITIES ▬▬▬▬▬▬ ★ Delivered state of the art system solutions to ever-evolving and unpredictable business issues. Drove a culture that ensures continuous improvement and strives for excellence.★ Provided administration and support to all IT Systems based on Windows 2000 Server and NT Workstation & Arc Server★ Exhibited expertise in a wide range of relevant systems engineering. Configured and supported MacAfee Anti-virus andMS Exchange Server & Clients.★ Installed & maintained Oracle Clients/ Microsoft Office 2000, Premium & other SAP application★ Troubleshot & supported Intranet Mailing System based on HTML & FrontPage and MS Windows XP Pro and 2000 Pro