Howard Jackson Email & Phone Number

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

As a Managing Consultant, Howard is responsible for a complex move to cloud programme for a leading high street retail bank. Howard is also leading the Application Modernisation Roadmap (AMR) offering and Go to Market Campaign for UKI.Howard works with IBM account and sector teams to identify, qualify and solution Application Migration and Modernisation opportunities on the cloud and execute Application Portfolio Assessments using the IBM Garage Method for Cloud tools, methods and accelerators.

Manchester, United Kingdom

As a Senior Consultant, Howard has performed the role of Delivery Project Manager, Technical Consultant and Solutioner for a number of large scale Hybrid Cloud projects and proposals with UK Banking clients.Howard has continued to deliver with high quality, whilst empowering his teams to grow and develop.

London, United Kingdom

As a Consultant, Howard worked on the largest FSS Cloud Migration programme globally and was responsible for managing the scope and change of the application migration. Howard worked with senior stakeholders from across the banks business CIO’s and application migration team to establish high levels of governance whilst facilitating change of scope to support the bank.Howard lead the compliance for IBM’s application migration team from a GDPR perspective through Dec 2017 - May 2018 ensuring that correct technical and operational measures had been implemented to meet the new regulations at both a project and practitioner level.Howard managed a cross functional team of analysts which spanned areas including change management, finance and data security, Howard supported in wider programme roles through design and cutover.In addition to his project work Howard initiated the Consulting Skills Mentoring initiative for the IBM team engaged on this banking client, which has been set up on other large accounts with great success. Howard is a member of his practice’s PM community, and supports the running of this at both a content curation and administrative level.

London, United Kingdom

As a Commercial Manager, Howard worked within the Financial Services Sector, and was responsible for the day to day financial management for 3 contracts across totalling ~$150m.Responsibilities included -- Providing commercial guidance to PMs and Portfolio Managers.- Prepare and issue invoices for completed work.- Defining and executing profit improvement actions and ensuring project managers are more committed and knowledgeable on the commercials for their contracts.- Maximise revenue yield from signed contracts on a monthly basis and manage costs.- Manage senior stakeholders providing regular communication and MI.- Non Committed Expenditure (NCE) management to ensure spend to date is reviewed weekly and actions are progressed for overspent account claim codes.- Responsible for the profit and loss for each contract- Day to day management of small global delivery team.

Newcastle Upon Tyne, United Kingdom

As an Application Support Analyst, Howard worked in an ITIL Service Management 3 tier application support environment and was the first point of triage and management escalation for any IBM incidents arising on a business critical payment processing application.Responsibilities:Liaison between client, Level 2 and other Level 3 suppliersAiding in the upskilling of Level 2 Analysts.Increasing the Level 2 Incident resolution rate by providing triage and KT.Reduce number of incidents passed through to Level 3.Escalating new live issues to the relevant SME’s to allow prioritization. Suggesting and implementing service improvement initiatives to Level 2 and Level 3.Enhancement of existing Knowledge articles.Reporting to client on performance via MI.

Preston, United Kingdom

As an IT Service Manager, Howard worked in an ITIL Service Management framework and was responsible for:- Ensuring successful service delivery - SLA achievement and high level of customer satisfaction- Good communication around issues and opportunities – get things done, make things happen- Scheduling and planning RFC's and ensuring timely delivery for successful deployment- Building service reports- Ensuring high severity/ priority issues are dealt with via the appropriate resources and in a timely manner.- Working collaboratively cross tower to ensure the successful day to day BAU for our application- Working with AM team to identify and implement service improvements where possible- Incident and problem analysis alongside SLM to provide accurate and timely MI

- Ability to make instantaneous decisions under pressure- Ability to work as part of a team as an assistant or leading the team as referee- Ability to keep on top of administration and correspondence- Professional attitude established from working with elite clubs from an early age.- Selected by The FA to be part of the North West Regional Development Group and The FA National Young Referee Development Programme from 2013-15- Promoted to Supply League Referee & Contributory League Assistant Referee 2015- Selected to work on several International Referee exchange programmes allowing me to gain good exposure and work in different environments to what we normally work under.- Selected for the national Centre of Refereeing Excellence (CORE) Programme 2016-17