📘 Training includes knowledge of Human Resources concepts, such as federal and state laws, HR policies, DEI initiatives, and event planning. Skilled in data accuracy, communications, coordination, and confidentiality.📘 Additionally trained in employee relations, benefits, compensation, onboarding, and recruiting.

🧬 Reviewed patient profiles in the Natera LIMS system to verify all patient data was input correctly. This includes verification of name, sex, important dates, pregnancy info, clinic, test selection, and insurance information. Reviewed 100-300 patient profiles a day with a 99.9% data accuracy rating. 🧬 Communicated with up to three departments to resolve JIRA help tickets, provided status reporting and assisted in facilitating next steps. Addressed issues such as sample issues, test change requests, status updates, sample shipments, and handling incorrectly received samples. Maintained a turn around time of under 24 hours, this promptness reduced patient redraws, thus enhancing process efficiency and patient care.🧬 Collaborated with co-trainer to develop cohesive training materials for the QC team, transforming a scattered spreadsheet system into a centralized training program. Our efforts resulted in improving training efficiency and consistency for 6+ team members.🧬 Familiarized with and efficiently used LIMS, JIRA, and Snowflake systems. Utilized Google Suite tools, including Drive, Sheets, Docs, Chat, and Calendar.

☕ Responsibilities included auditing locations throughout multiple districts, district communications, employee records verification, management walkthrough, and providing detailed performance reviews.

☕ Coached managers through difficult situations. During these meetings I coached managers through an array of problems including scheduling, money management, audit improvement, policy info, inventory, and team dynamics.☕ Oversaw the opening of two stores, each adhering to a strict 3-month project timeline. Meticulous planning, hiring coordination, and project management led to successful soft and grand openings.☕ Coordinated training schedules by communicating with the trainers and new hires. Coordinated training sessions for management, mass team member hiring, and individual hiring.☕ Conducted orientations for team members and management staff. This included group orientations, individual orientations, and management orientations.☕ Facilitated initiatives received by HQ. When we would receive drink updates that had to be learned by the multiple stores we created huddle topics to roll out the update, communicate the date of roll out, and create time for the team to practice.☕ Assisted with recruiting when managers or other districts needed help to hire. I would assist by asking what type of candidate they were looking for and then I would go into the database and screen for the applicants fitting their needs. I would also assist by conducting interviews when necessary.☕ Coordinated weekly meetings with managers and occasional meetings with store management.☕ Was the main point of contact for management in my district - District included 6 managers and about 18 shift leads

☕ Maintained employee records. Kept 2 physical files of all employees - First consisted of paperwork for store management such as having the employees sign orientation paperwork, Personal Contact and Emergency Contact Info, and any necessary training checklists. Second consisted of a file for Health Inspections, file consisted of employee food handler cards and current work schedule. I also kept a digital file of their scheduling preferences, current schedule, one-on-one notes, and disciplinary actions.☕ Improved the hiring process by reducing the number of interview no-shows. Implemented a system into the interview scheduling process of sending applicants interview details and day-of reminders, resulting in higher attendance and more efficient hiring.☕ Created employee surveys and pop quizzes, this data was analyzed for potential improvement areas in employee retention and overall store performance. Employee survey results were utilized to create retention solutions. Quiz results were utilized to create solutions which improved the consistency and quality of our drinks and customer experience.☕ Assisted HR with offboarding by accepting 2 weeks notices, sending 2 weeks notices to HR, verifying the last day, and tracking the offboarding process with HR.☕ Managed event logistics for store events. Tasks included booking the venue (if necessary); creating communications for the event; and managing the items lists, decoration, and tasks lists.☕ Analyzed store metrics to improve store sales performance. Analyzed shift profits and updated shift schedules according to info. ☕ Was able to upkeep morale through birthday notifications, ordering favorite snacks, building rapport, creating employee outings. This resulted in a very low turnaround rate.

☕ Responsibilities included shift supervision, task delegation, inventory management, and cash management.☕ Prepared depository bags for cash pick-ups by GardaWorld.☕ Resolved customer dissatisfaction

☕ Responsibilities included greeting customers, till management, store upkeep, and providing excellent customer service to all guests.

✨ During my time in the ODV department I was trained as a cashier, steward, stocker, tugger, and cashier trainer. ✨ Provided magical customer service to all visiting guests, oversaw cart inventory, cart transportation, cart cleanliness, and cash management.✨ Received a Cast Compliment by a guest that resulted in a formal recognition certificate.

🌈 Responsibilities included greeting customers, overseeing the outdoor play area, providing Lego set sales assistance, till management, and store cleanliness.🌈 Ensured a signature experience for every guest by portraying a gracious, friendly, and engaging manner at all times.

🌮 Responsibilities included greeting customers, till management, drive-thru multitasking, store cleanliness, and ingredient restocking. 🌮 Provided excellent customer service to all guests while keeping to the drive-thru timed service.