• Led a team of 6 Customer Success Managers (CSMs) focused on renewals, retention, and revenue expansion.• Guided the team in developing strategic account plans to drive customer engagement and loyalty.• Directed efforts to analyze customer needs and usage patterns, implementing tailored solutions to address specific client challenges.• Fostered a culture of excellence and collaboration, driving significant growth and retention within the team.• Ensured the team maintained an… Show more • Led a team of 6 Customer Success Managers (CSMs) focused on renewals, retention, and revenue expansion.• Guided the team in developing strategic account plans to drive customer engagement and loyalty.• Directed efforts to analyze customer needs and usage patterns, implementing tailored solutions to address specific client challenges.• Fostered a culture of excellence and collaboration, driving significant growth and retention within the team.• Ensured the team maintained an average NPS of 9 across 150+ enterprise accounts, $30M+ in ARR.• Achieved team metrics of 92% customer retention and 110% expansion. Show less

• Managed a book of 25 clients with ~$10 million in annual recurring revenue (ARR).• Retained 100% of clients during my tenure and achieved 115% expansion goals.• Developed and implemented success plans tailored to each client's needs.• Conducted regular business reviews to ensure alignment with client goals and objectives.• Led renewal negotiations to secure continued partnerships and maximize account value.• President’s Club winner 2021

I upsold and cross-sold to the installed customer base. I maintained a 70 % conversion rate for the CSM leads. I was a top-performing sales rep from 2019 - to 2022 and won quota crusher awards. I closed deals ranging from $10K - to $120K in annual recurring revenue.

In my role at Sabre, I initially focused on New Logo Acquisitions before transitioning into upselling, cross-selling, and ultimately becoming an Account Manager. As an Account Manager, I led a team responsible for renewals, retention, usage, and revenue expansion. I managed and expanded a portfolio of over 150 enterprise accounts, each averaging an annual recurring revenue of $100K. By leading and mentoring my team, I fostered a culture of excellence and collaboration, driving significant… Show more In my role at Sabre, I initially focused on New Logo Acquisitions before transitioning into upselling, cross-selling, and ultimately becoming an Account Manager. As an Account Manager, I led a team responsible for renewals, retention, usage, and revenue expansion. I managed and expanded a portfolio of over 150 enterprise accounts, each averaging an annual recurring revenue of $100K. By leading and mentoring my team, I fostered a culture of excellence and collaboration, driving significant growth and retention.I guided my team in developing strategic account plans to drive customer engagement and loyalty, conducting in-depth analyses of customer needs and usage patterns, and implementing tailored solutions that addressed specific client challenges. Additionally, I directed efforts to identify opportunities for upselling and cross-selling to enhance account value. My strategic approach and dedication to customer success have showcased my ability to lead and enhance customer relationships effectively, with a strong emphasis on renewals, retention, and expansion. Show less