• Created a launch configuration dashboard containing configuration statuses for stores launching with or adding delivery fulfillment (e.g., capacity, routing, labor planning, etc.) saving 700 hours by enabling teams to efficiently validate store readiness to launch• Partnered with Launch Captains to proactively update launch information, improving Delivery Launch Compliance by 1,020 basis points in two weeks• Launched more than 600 stores in six months without delivery-controllable configuration errors• Collaborated with Business Intelligence Engineers to create a Delivery Estimate Accuracy (DEA) metric and dashboard for the Amazon Today retail delivery network providing visibility into the root causes for not meeting customer promise, used to prioritize initiatives • Achieved 102 basis points improvement in delivery-controllable DEA by auditing and coaching associates handling delivery exceptions over the course of one month• Supply chain manager on the operational excellence team and program manager on the launch team

• Manager over inbound, outbound and dispatch operations• Dispatch and Delivery SME - led site to be ranked #1 in network for delivery metrics during Peak 2021• Created a report to track Amazon Flex Delivery Partner (DP) attendance and acceptance as well as pre-shift and intraday staffing based on the flow between outbound and injection shipments

• Created a performance tracking tool in Excel which led to a 15-minute improvement in average handling time. The tool was shared with the Amazon Logistics network and later automated in a dashboard• Manager over all on-the-road and under-the-roof operations including teams up to 100 employees

• Improved on-time dispatch from 1.36% to 93.98% in one month• Implemented a dispatch plan that reduced Amazon Prime van loading time by 10 minutes

• Created an automated map organizing dispatch waves of Amazon Prime vans

• Utilized MedSeries4 and applied medical coding such as CPT and ICD-10 codes• Audited patient accounts to ensure registration accuracy across three departments • Verified insurance and collected payments at point-of-service