Scott Jeffery Certified It Services And Solutions Expert Email & Phone Number

Tempe, Az, Us

Tempe, Arizona, United States

Deliver Instructor-Led Technical Training, Soft Skills and New Hire Onboarding Workshops via live sessions and online WebinarsDesign and develop workshops for the Data Center Solution Certified Expert programAdministrative functions: Learning and Development Database and Moodle Learning Management System

Phoenix, Az

Develop workflow processes, standard operating procedures/crosswalk documentation, and process mapping.Create project plan deliverables, requirements/functional specifications documentation, and internal communications/engagement (Intranet sites, crosswalk documentation, articles, and presentations). workflow and implementation meetings with laboratory subject matter expert teams and the Six Sigma Green Belt team.Evaluate and make recommendations for efficient use of technology for new client setup: electronic health records, laboratory information management system, billing system, inventory/management, and client relationship management.Engage the senior leadership team on future state IT projects and create process maps and ancillary materials to present to the board of directors.Develop laboratory information management system instructor-led training materials, job aids, online learning modules, and supporting documentation to ensure successful knowledge transfer.Conducted ERP Systems’ needs assessments (Banner, PeopleSoft, and proprietary software systems) to close performance gapsWorked with subject-matter experts to understand complex business processes, developing deliverables to manage project phases.Created sales relationships with business owners, C-level executives, mid-level leadership, IT technical staff, practitioners, and staff, including client on-boarding processes and services bundles to fulfill business needs.Designed, developed and executed marketing calendars, marketing collateral/Websites, community outreach and training/educational programs, and associated courseware for instructor-led training and online learning.Provided full post-implementation/training support and on-site consulting to sustain programs and ensure success of the leadership and staff.Crafted sales/marketing program to drive organizational growth.

Developed over 80 courseware training manuals and deliverables directly related to 30% of company revenues and cost reductionConverted courseware into online learning modulesCreated skills assessments tools to automate the curriculum consultant functionSoftware Consulting & TrainingProvided project-based consulting & presented instructor-led software applications training and tutoring:PeopleSoft FinancialsSCT Banner Student and Financial ModulesMicrosoft Office (Access, Excel, Expression Web, FrontPage, MapPoint, Outlook, PowerPoint, Project, and Word)Adobe/Macromedia (Acrobat, Dreamweaver, Fireworks, Flash)Website Development and Outreach MarketingDesigned, created, and maintained company Web site, shopping carts, and databasesFormed tactical marketing plan for courseware salesBuilt relationships through membership networking organizations and strategic marketing alliances

Greater Phoenix Area

• Increased the number of member businesses by 40% within 2 years;Partnered with corporations and small businesses to increase sponsored initiatives by nearly 300% in the second year of office;Build relationships with GPCC and municipal visitors bureaus to increase immediate print and electronic circulation of the GPGPCC Visitor and Relocation Guide / Business Directory to distribute 20,000 of each (print) publication cooperatively;Created organizational efficiency by systematizing roles of directors, committee chairs and contract staff;Implemented ‘in the cloud’ database integration between systems (e.g., billing, membership services, sales, events, client relationship management) and developed a training and mentoring program to transfer knowledge;Built the reputation of the GPGLCC within the Phoenix metropolitan GLBTA community and national Chambers of Commerce and Business Organizations;Supported and promoted GLBTA businesses by collaboratively creating direct/indirect PR, marketing and advertising to drive business goals;Oversaw communications, finance, marketing, sales and administrative functions and counsel to support the leadership team to effectively position the organization externallyDeveloped and collaborated with organizational leadership to execute the business and marketing plans, content and strategy of corporate website, print collateral, exhibition and events;Formed partnerships with community organizations, municipal organizations and legislators to drive engagement with member business and external stakeholders;Built teams of ambassadors, speakers bureau and education/networking platform to create member engagement and news to reach key stakeholders;Acted as a key thought leader for external sponsor/partner organizations ;Worked with directors and contract services to empower Legal, Compliance and Internal Engagement team; andServed as spokesperson organizational news and issues.

Greater Phoenix Area

Developed and delivered training and professional development programs for five operations areas while managing multiple instructors, clerical staff and mentors.Implemented computer-based program for nationwide new employee training program, thus reducing overall cost of deliveryManaged training accounts and integrated an inventory management system, decreasing training expenses by up to $40,000 per quarter.Executed corporate marketing plan and created a client service process that empowered employees; thus increasing sales by up to 110% over previous year sales.