Michael F. Email & Phone Number

Santa Barbara, California, Us

Chicago, Illinois, Us

Responsible for a stand-alone P&L whose objective is to drive success by leading and motivating remote teams of licensed health insurance sales managers and inside sales agents to exceed sales goals, effectuation and support growth within the Medicare division. Responsibilities include creating a strong sales culture, managing client relationships, producing effective strategies and staffing BPO consisting of 300+ FTE

Kissimmee, Florida, Us

Responsible for generating 36 million in annual revenue and increasing operational effectiveness while maintaining a strong employee culture in a Sales and Service Contact Center. Responsibilities include leading and operating call center service of our vacation resorts while managing revenue, operational efficiency and promoting brand awareness.

United Kingdom , Gb

Responsible for operations of the Southeast region to maintain profitability by developing and fostering new/current relationships with corporate marketing, operations and sales partners. Responsibilities include staffing, training and placing talent in locations/hubs across the southeast while managing 80% remotely. Operational responsibilities include customer service oversight, supervisory management of day to day relationships with local suppliers, business partners including supervision of Dropit’s site reporting and communication back to Implementation and Logistics Director; highlighting issues or successes, ensuring that sites comply with Dropit’s policies and obligations

Palma De Mallorca, Balearic Islands, Es

Lead and direct day-to-day operations and budget for Sales and Support activities of a global Inbound and Outbound Contact Center of 300 employees thru a balanced strategic and hands on execution to deliver profits in B2B and B2C segments. Responsibilities include budgeting, forecasting and creating a cohesive sales operational culture focused on customer satisfaction, adaptability, service level attainment in a friendly but competitive environment. Accountable for a minimum of $20 million in sales from multiple departments the US and Spain.

Charlotte, Nc, Us

Managed day-to-day sales and compliance operations for several retail financial centers consisting of approximately 100 employees in multiple locations. Accountable for driving 8 direct reports to surpass $12 million in cumulative sales revenue from Mortgage, Small Business, Home Loan and Credit Card channels. Cultivated a dynamic sales team of financial professionals focused on maximizing revenue production while adhering to compliance expectations. Provided overall leadership with P&L, new-client sourcing, training, sales growth and overall operational culture.

Fort Lauderdale, Fl, Us

Oversee sales, compliance and operations for the Inbound/Outbound Contact Center Sales Admission divisions. Provide daily leadership and direction to a staff of 7 direct reports across four sites in the Florida Region for approximately 300 admissions specialists while obtaining a minimum of $40 million in enrollment sales per year. Strategies implemented resulted in increased enrollment, stronger student retention, solid market penetration and compliance attainment. Worked closely with internal and external business partners including Training, HR, Recruitment, Deans and local community philanthropy groups.

New York, Ny, Us

Responsible for directing, managing and the strategic planning of a multi-unit inbound contact center to a staff of approximately 300 sales agents and 12 Team Manager direct reports in an inbound call center. Resolve complex issues while generating $100 million in sales from new credit accounts, balance transfer, cross-sales, home/auto loans, new account and product testing. Instill a sense of team unity to engage in cross-team partnerships across regional locations resulting in highly productive and engaged employees. Held leadership role in all aspects of contact center operations including service level attainment, capacity planning, customer satisfaction strategies, sales revenue, external vendor relations, financial planning, product/service presentations and policy/procedure development for several high performing teams across the United States.

Minneapolis, Mn, Us

Hired, trained, managed staffing levels, and motivated a 100-member team of full and part-time employees. Managed day-to-day operations of sales floor with a $150 million inventory and drove sales forward by overseeing guest service and merchandising of several departments. Negotiated with various vendors. Maximized profits, enhanced guest experience and resolved escalations.

Mclean, Va, Us

Managed operations and workflow for four internal departments and one BPO consisting of over 150 employees. Direct responsibility of 7 direct reports. Monitor individual and team performance and provide proper coaching to ensure compliance regulations are met. Identified and resolved workflow production issues. Controlled and monitored various budgets. Managed client relationships, credit card portfolio, credit support, and financial analysis. Responsible for effective relationship management between internal and external business partners.

Master Of Business Administration (M.B.A.), Business, Management, Marketing, And Related Support Services

Bachelor Of Science (B.S.), Business Administration And Management, General