Invoca is an AI-powered call tracking and analytics platform that helps businesses optimize their revenue funnel from inbound phone calls.

Marketing Cloud professional services leader for major, Midwestern based, retailers

Key account manager for multi-million dollar, 15,000-location page, Tier One client's Social Media program. Responsible for enablement and progression of the nationwide (USA) user base of Salesforce's social media community management, publication and listening technology. Strategic development of local Facebook and Twitter content marketing and customer engagement effort. Oversight of social media advertising execution for the brand. Professional Services PMO Leader for the division.

Relocating from the UK to Chicago, traveling the world!

• Clients included Dell, PayPal, Boots (Walgreen’s), Toys ‘R’ Us, Sony PlayStation, British Gas, British Airways, Skype and others • Worked with client Marketing Directors, Heads of Digital and similar to identify, plan and execute against key objectives • Established on-site, face-to-face, key stakeholder meetings to measure performance on services, technology and overall client relationship• Worked alongside internal teams to ensure that client development roadmap was in place and monitored • Grew clients between 15% and 225% year over year by introducing new products and services • Responsible for $8M client P&L• 4 direct reports (Account Managers); cross-functional team of ~25• Senior point of escalation for ~10 Fortune 500 clients at any given time

• Led key client projects including technology enablement for News International Group and marketing newsletter automation for Boots (Walgreen’s)• Established weekly project review board with senior management to navigate, mediate and resolve conflicting project issues • Established both Agile and PMP-certified team of PMs to run client projects • Overall responsibility for $1.5M+ “in flight” client projects • Assisted with development of PMO in North America and Asia Pacific• 8 direct reports

• Led 10+ new client implementation projects including onboarding Skype’s 45k-an-hour new client registration email, Resorts Consortium International’s unique-version account statement email• Established and developed framework for PMO in Europe • Overall responsibility for $1M+ “in flight” client projects• 4 direct reports

• Day-to-day account management for the email channel for Tesco.com and Hewlett Packard • Support for SaaS execution of email marketing campaigns • Deployment of service messages to retail customers • Email channel program development • Project management of small-scale projects

• Agency account management for 18 online casino and poker clients • Invoicing, forecasting and operational management of email program for clients• Portfolio of ~$150k annually

• Email marketing configuration, deployment and reporting for eastern European markets• Installation, training and support for SaaS solution for eastern European markets• Programming for online surveys to support marketing campaigns