Meng Yang Email & Phone Number

Santa Barbara, California, US

CampVan’s mission is to provide a social chat platform to connect every parent around after-school classes and activities. It serves two purposes: - a centralized place for parents to easily find after-school organizations/activities - a social chat platform where parents can easily connect and communicate with each other

Burlington, Massachusetts, US

Burlington, Massachusetts, US

• Led to redefine the role of design in product planning and implementation process, involved in strategy/feature planning from the beginning, till the end delivery of the product
• Led the design of various projects including common components and navigation, Runbook, Instant Qapp, API Integration, Map Layout and etc.
• Initiated the Customer Insights Program, gathered feedback from both internal customer-facing departments and external customers and influenced feature prioritization process

Cambridge, MA, US

• Closely collaborated with the product managers to define requirements and shape product strategies for Pega Marketing automation product, through user journey mapping, iterative design wireframes and high-fidelity.
• Redesigned and greatly simplified various areas of Pega Marketing products including system health, marketing profile, dashboard and simple marketing campaigns
• Conducted various customer research and user testing sessions

Lowell, MA, US

• Lead various innovative projects including social and gamification, from the initial concept validation stage till the final implementation stage, through effective UX deliverables such as storyboarding, wireframes.
• Revamped and greatly simplified traditional analytics dashboard design, including both web and tablet platform
• Advocated user experience and customer research among product management and development team

Armonk, New York, NY, US

• Defined user experience goals, core business use cases and Key Performance Indicators (KPIs) and communicated to the executives and product managers
• Developed user experience metrics through benchmark task-based studies, as well as predictive human modeling (CogTool)
• Applied standardized questionnaires such as System Usability Scale (SUS) and Net Promoter Score (NPS) for benchmark comparisons
• Conducted user adoption research using Technology Acceptance Model (TAM)
• Explored UNICA log data to identify key performance indicators (KPIs) such as Engagement/Adoption/Rention
• Closely worked with selected customers and business partners to gather feedback

Armonk, New York, NY, US

• Performed task-based online usability testings using UserZoom, and provided both quantitative and qualitative usability data and recommendations to the product team
• Conducted predictive human modeling using Cogtool to predict time and steps required to complete a task-oriented flow
• Conducted competitive analysis to identify strengths and weaknesses of the product

Armonk, New York, NY, US

• Conducted customer interviews to understand their SharePoint & Lotus Connections integration goals and tasks
• Worked on design scenarios and wireframes
• Conducted customer design review meetings and usability testings to gather feedback
• Created wireframes and prototypes for executives to illustrate future design directions

Armonk, New York, NY, US

• Conducted extensive interviews with enterprise users and customers to explore their team collaboration goals and social networking needs, and developed user personas
• Helped organizing design partner and customer council programs
• Created role-based scenarios and personas to guide design direction
• Constantly conducted usability testings or UI concept testings, either lab-based, or remotely, or at various customer conferences
• Conducted competitive analysis on various enterprise social softwares
• Collected survey results as well as web analytics data to track real usage

Armonk, New York, NY, US

• Performed monthly usability testings and greatly improved the usability of the product
• Performed competitive analysis with different Instant Messaging and Web Conferencing tools
• Performed accessibility testings with visually impaired users
• Led Users First program, collaborating with customers to gather their feedback through site visits, interviews, and surveys

Armonk, New York, NY, US

• Assisted the User Experience team in software design and evaluation activities, such as competitive evaluation and user interface prototyping
• Participated in use case development and usability testing planning
• Helped the User Assistance team to improve the indexing and searching functions of RAD software by implementing Dublin Core metadata schema and Facet Classification schema

Full Stack Web Development Certification, Computer Software Engineering

Ph.D, Information And Library Science

Bachelor, Management Information Systems