April Potter Email & Phone Number

Huntsville, Alabama, United States

• Creating an efficient RFP response process from the ground up.• Leading a versatile team of approximately 10, making strategic business decisions in the CEO's stead to boost revenue.• Leveraging HubSpot for data analysis, enhancing decision-making, and customizing client solutions.• Initiating and executing strategies to improve client satisfaction and streamline service delivery.• Cultivated and maintained strong relationships with a portfolio of clients, ensuring high levels of satisfaction and loyalty. • Played a key role in reducing client churn by 10% through strategic engagement and problem-solving initiatives. • Assisted in the development and refinement of the company’s client success processes and best practices.

❖ Ensured full sales operations success through daily and weekly analytics, generated and analyzed Profit and Loss (P&L) statements and reports daily, and tracked budget progress through nightly inventory and Cost of Labor (COL) audits❖ Managed a high volume of customer calls in a rank-order restaurant environment❖ Performed internal security audits to mitigate emergency situations in routine SOPs❖ Enforced company policies and vision while producing customer satisfaction and solutions❖ Coached employees, managers, and prospective general managers on SOPs compliance❖ Developed new hires through the onboarding and training processes in a full life cycle ❖ Maintained store compliance with external audits❖ Supported management via communications (mail, email, VOIP, remote meetings, etc.)❖ Supported employees by providing availability, reliability, integrity, and honest feedback

Huntsville, Alabama, United States

❖ Provided supervision in a highly competitive collaborative environment❖ Served as point of contact for human resources, clients, and business owners❖ Responsible for benefits administration to clients and showcasing benefits application process, protecting clients’ sensitive information and data integrity through company protocol, keeping all data well-organized and checking for accuracy❖ Demonstrated excellent follow-up skills through client and calendar management❖ Responsible for achieving weekly recruiting quota❖ Used Applicant Tracking Software (ATS) TMKOnline for sourcing, recruiting, and screening as well as other social media outlets, such as LinkedIn, Indeed, and Facebook❖ Reconciled policyholder accounts; generated new contracts with business owners through demonstrated dependability❖ Did many presentations on the company product; responsible for answering any questions from business owners, existing clients, and human resource (HR) managers❖ Provided support to human resource (HR) and accounting managers by providing copies of lost forms or files❖ Provided some assistance with QuickBooks❖ Business to business (B2B) sales; provided industry knowledge, such as funeral home industry trends, to clients as part of sales strategies❖ Used Salesforce software to enter company information on potential clients❖ Provided sales support to trainees during inspections❖ Trained new team members on selling our specific type of insurance to businesses and cross-selling different types of insurance

Madison, Alabama

❖ Responsible for maintaining a positive attitude and company culture in a fast-paced environment and providing excellent customer service as well as maintaining a productive environment while keeping the company vision of providing customers and employees with a “third place”❖ Assisted in the maintenance of equipment❖ Enforced company policies while keeping employees motivated❖ Worked with employees and customers from multiple cultural backgrounds❖ Assisted in quarterly employee evaluations and helped employees set goals, both for work and outside of work❖ Created bank deposits and filed all paperwork by documented procedure❖ Assisted in generating additional revenue by mitigating labor costs❖ Recorded and documented all team member and customer incidents; participated in team member de-escalation practices❖ Supported management through excellent communication and demonstrated ability to collaborate and providing customer complaint solutions

Scottsboro, Alabama And Kimball, Tennessee

❖ Conducted full new hire orientation process (including interviews and orientations) to assist in staffing of the store, all new hire safety walkthroughs to ensure a decrease in worker's compensation claims, oversaw treatment of employees to ensure lower rates in unemployment claims, and saw employees through the employment life cycle❖ Involved in the process improvement of inventory tracking through self-developed Excel spreadsheets❖ Documented and recorded all information regarding customer and employee incidents❖ Maintained the paperwork filing system of employee records, old and new applications and interview forms, incident reports, financial records and reports, and invoices to ensure the store was prepared for audits❖ Coordinated with third-party vendors for product and filed invoices properly❖ Submitted payroll paperwork via fax, translated cash receipts into paid outs and entered invoices into the computer system❖ Created team member schedules❖ Provided excellent customer service in an ever-changing environment

Scottsboro, Al

❖ Communicated and executed goals set for crew by general manager ❖ Maintained store to corporate standards, including stocking and cleaning❖ Oversaw all shift operations, including stocking and cleaning❖ Made sure all employees adhere to company's policies and guidelines❖ Co-led shift meetings for employees ❖ Handled customer complaints❖ Oversaw nightly inventory ❖ Assisted in employee training when needed

Master'S Degree, Management And Leadership

Bachelor'S Degree, Business Management

Associates, Psychology