• Led cross-functional teams of 20+ members through the end-to-end development cycle, delivering six service products and enhancements across commercial, education, and consumer sectors, resulting in $XXXM+ projected revenue over three years• Defined product requirements through in-depth technical analysis, contributing to the success of Lenovo's Battery Warranty service with an industry-leading attach rate• Spearheaded sustainability initiatives, including the CO2 Offset Repair Program and Reduced Carbon Transport service, which won multiple industry awards, generated significant revenue, and captured global media coverage• Simplified and relaunched the Data Center support services portfolio, driving towards industry-best attach rates• Enhanced the Lenovo Subscription Platform by building a monthly subscription model, opening a new $XXXM+ revenue opportunity over three years• Mentored future talent through a university-sponsored capstone project focused on developing a consumer app to track carbon footprints

• Collaborated with software engineering teams to develop a comprehensive quality management system used by over 1,000 technical employees, reducing time to customer resolution by XX%• Gathered and translated employee requirements into detailed system specifications and wireframe designs, driving substantial improvements in employee productivity and overall system usability• Led technical discussions with large enterprise customers, serving as a key representative of Lenovo’s engineering teams• Presented technical roadmaps, product updates, and quality improvements to ensure alignment with customer expectations and business objectives

• Collaborated with Lenovo + Google product managers to yield 80% YoY reduction in critical quality issues on Chromebooks• Designed and implemented largest beta program in Lenovo's history, preventing over $XM in quality issues by identifying early life failures• Traveled to 30 school districts to gain subject matter expertise on user requirements, product usage, and pain points

• Led the technical root cause analysis and resolution of OS, firmware, drive and other product issues, optimizing the quality of consumer and education devices• Conducted comprehensive product evaluations, providing design feedback to support the successful launch of six new hardware products• Partnered with cross-functional teams in engineering and quality assurance to drive product improvements, leading to a marked decrease in post-launch quality issues

Previously worked:Resident Assistant - June 2016 - August 2016Resident Assistant - June 2015 - August 2015Counselor - June 2014 - August 2014

Original Internship - January 2016 - May 2016

• Developed a modular power strip unique to the American market• Raised over $10,000+ and became fully funded on the crowd funding platform, Kickstarter• Participated in and shaped the first ever Stevens' Startup Incubator program • Represented the organization to local and regional media outlets• Managed a team of four cofounders