Scott M. Email and Phone Number
Process Improvement : as a Lean Six Sigma Green Belt and ITIL Continuous Improvement practitioner, I'm always improving a process using my skill set. Quality: Project Quality and controls. Love a challenging project rolling out ITSM software as a system control set across the team and instituting reporting controls to support simple/good governance. Being a quality auditor.ITIL and best practice ITSM management: working to ensure outcomes and develop best practices for ITSM. Delivering quality through reliable and repeatable implementation.Project Management: successful completion of;1. Two Lean Six Sigma Project project focusing on customer cycle times. Delivering 80% and 60% reduction in cycle time and creating cost savings of $5M per annum and revenue recovery of $1M2.Systems and Tools refresh/roll out for SingTel project delivery(SM7 and financial database)3. Program Reporting development: aligning business requirements and program needs to reporting outputs. 4. Governance Tollgates; Running up a set of controls, guidelines and working hard to strengthen associated process for E2E project delivery. Train those PM's5. Configuration Management Implementation6. Implementing ITIL, Busy digging my heels into and ITIL and Service Now implementation project
Australian Energy Market Operator (Aemo)
View- Website:
- aemo.com.au
- Employees:
- 1698
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Asset And Configuration Management SpecialistAustralian Energy Market Operator (Aemo)North Geelong, Vic, Au
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Manager, It OperationsCitipower And Powercor Oct 2023 - PresentMelbourne, Victoria, AustraliaAs Manager IT Operations I look after, storage, compute, network, backup, service continuity and virtual and physical infrastructure across CitiPower, Powecor and United Energy. -
Manager, Service Design And TransitionCitipower And Powercor Aug 2020 - Oct 2023Melbourne, Victoria, AustraliaManaging Service Design, Service Transition, IT Change Management and Configuration Managment
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Service Transition SpecialistPowercor Australia Limited Liability Company May 2019 - Aug 2020Melbourne, Australia -
Security Analyst -Metrics And Reporting AutomationQ1 Group - A Leader In The Provision Of Cyber Security Solutions Feb 2019 - May 2019Melbourne, AustraliaShort term consulting project delivering and improving Security reporting and board papers for one of Australia’s largest banks. -
Senior Process Lead- TransitionNbn™ Australia Jul 2017 - Feb 2019Melbourne, AustraliaImplementing Continuous Service Improvement as an Agile Service Manager -
Business Process AnalystNbn™ Australia Apr 2016 - Jul 2017Melbourne, AustraliaRolling out 8 Million happy FTTx connections for Aussies
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Itil Delivery ManagerEsta (Emergency Services Telecommunications Authority) May 2015 - Apr 2016Burwood East- Focusing on implementing a set of ITIL operations processes and associated Service Now functionalities with the goal of providing ESTA with a process maturity step change.- Delivering a vendor supplied offshore after hours service desk for request and incident management.- Responsible for Incident and Problem Management, with a focus to sustainable performance through transition to new process and method in 2015/2016.- Applying knowledge to establish CAB with our Change Manager. -
It Service Management ManagerEsta (Emergency Services Telecommunications Authority) May 2014 - May 2015Melbourne, Australia- Responsible for Service Desk Team performance, Request Management, Service Catalogue, Change Management,Asset Management, Configuration Management including process and functional system elements.- Key member of ITSM purchasing selection committee deciding tool selection and vendor deliverables- Determined and documented requirements for and completed business cases for: 1. ITSM Tool and ITIL Process implementation 2. Collaboration and workflow tool business case- Created roles ITSM for IT department restructure and project roles including; Job descriptions tied to skills, values and alignment to corporate behaviours
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Ict Process SpecialistConsultel Apr 2013 - May 2014Consulting With Consultel @ Emergency Services Telecommunications AuthorityScoping, Analysis and Delivery over 12 months of - Configuration Management Policy and Procedure for call taking and dispatch system.- Delivered key ITIL aligned processes for configuration verification and audit, configuration control and configuration status accounting. - Identification and recording of +3500 configuration items by audit.- Configuration Management Training of 40+ IT support staff.- Gathering and documentation of configuration management tool requirements.- Delivery of configuration naming and nomenclature standard and future recommendations.- Introduction and ongoing management of change control to benefit Project Outcomes for ESTA.- Management of IT functions for Transition of Support Office to a new support office location
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Singtel Anz Project Quality AnalystOptus Sep 2011 - Apr 2013367 Collins St MelbourneResponsible for - Reporting and Program Management $21M program of Work ($16.5M Domestic and $5.5)- Project Quality Monitoring (including Tollgate implementation and improvement).- Generating and Project Managing Continuous Improvement activities.- Implementation and management of ITSM, Project and change enabling toolsets.- ISO compliance auditing and reporting.- Maintaining the Program Schedule throughout the complete project lifecycle. This includes incorporating stream schedules and developing support components of the schedule. - Project and Program Financial Reporting and billing for a $22M International project portfolio. -
Singtel Anz Project CoordinatorSingtel - Optus Oct 2010 - Oct 2011- Responsible for maintaining the Program Schedule throughout the Project lifecycle. This included incorporating stream schedules and developing support components of the schedule. - Project and Program Financial Reporting and billing for a $22M International project portfolio.- Completed Service Catalogue Analysis and initiated and implemented Service improvement Plan to increase knowledge and efficiency and effectiveness by 30%. - In each of my projects I coordinated for I maintained required financial records, creating customer facing reports and internal detailed reports for management.- Delivered Earned Value reporting for projects<$10K to >$1M.
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Customer Reporting OfficerOptus Jul 2009 - Dec 2010- Development of New internal and external Reports with customer SLA's, billing and system knowledge- Managing and resolving Billing Disputes and Inquiries >$500,000. - Actively managing and delivering Optus billing information to customer - Present Optus billing systems and outcomes, - Developed knowledge of systems for billing items use and customer delivery of billing - Development of New internal and external Reports with customer SLA's, billing and system knowledge- Knowledge of Contracts and Pricing and Products knowledge for Optus Business
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Optus Service Management OfficerOptus Business Jun 2008 - Jul 2009My role as a service management officer on the Melbourne premium managed service desk included working for 13 months with Victorian Government and Toll as customers of the Premium Managed Service Desk.- Attended customer meetings as nominated service desk subject matter expert for Victorian Government- Managing customer escalations. - Ordering and Implementation of new services- Completed Service desk duties and answered calls and processed moves adds and changes logged faults faults, mobile, mobile hardware, SIM variations and activations, landline install, churns (mobile and landline),- subcontractors engagement (Telstra, NEC etc). My role has included being part of the team involved in successful "on-shoring" of the Toll premium managed account to the Melbourne desk from Kuala Lumpur. -
Owner And ManagerBannockburn News Agency Jan 2000 - Jan 2008During this period I contributed with a team in re-inventing this store from a small country business to a vibrant and profitable operation able to support three partners. Initially purchasing the business for a small amount we repositioned and relocated, developed our existing newsagency business into a thriving store and delivery service. During this time I successfully negotiated a new franchise agreement with Tattersalls for the store which has since grown to become more than 30% of our total business.
Scott M. Education Details
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Commerce; Marketing And Indonesian Language, Ecommerce -
PeoplecertItil Release Control And Validation -
AgsmCompleted A Green Belt Project
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Marketing
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Rmit UniversityBusiness; International Trade
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The Gordon Institute Of TafeInternational Trade; Marketing
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People CertInformation Technology
Frequently Asked Questions about Scott M.
What company does Scott M. work for?
Scott M. works for Australian Energy Market Operator (Aemo)
What is Scott M.'s role at the current company?
Scott M.'s current role is Asset and Configuration Management Specialist.
What schools did Scott M. attend?
Scott M. attended Deakin University, Peoplecert, Agsm, Deakin University, Rmit University, The Gordon Institute Of Tafe, People Cert.
Who are Scott M.'s colleagues?
Scott M.'s colleagues are Trent Shinners, Isaac Street, Dayan Rathnayake Ph.d., Vaanie Elankovan, Mingchen Gu, Paul Halim, Augustus Jayasena.
Not the Scott M. you were looking for?
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Scott Mundell
Perth, Wa
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