Worked as a technical dispatch Coordinator in Gaichu Managed Service. We provided 24/7 technical resource to our clients. Coordinating with our technicians and clients for successful completion of day-to-day tasks. Following are some detail points that explain my job responsibilities.● Training and preparing technicians as per SOW.● To make sure that field technicians are well equipped and ready for the job.● Communicating with client and the onsite FT without any delay or issue.● Collecting all required deliverables from the FT.● Preparing reports and summaries for submission.Following are some areas in which we provide technical resource ● Router/Switches rack & stack and providing remote access to clients.● CCTV system installation and maintenance.● Dell & HP server installation and parts replacement.● Hard drive replacement in storage systems.● Site audits.

Worked on contract basis for a time period of 1 year in District Health Authority, Rawalpindi as an IT Officer. This job responsibility includes maintenance and troubleshooting of network equipment along with maintaining computer lab. Keeping all systems up-to-date, checking for any possible faults and providing timely solutions.Following were the job responsibilities that I performed● Installing and configuring computer hardware, software, systems, networks, printers, and scanners.● Monitoring and maintaining computer systems and networks.● Training junior staff.● Repairing and replacing equipment as necessary.● Responding in a timely manner to service issues and requests.

We managed 150 BTS sites for PTCL/Ufone, focusing on ensuring seamless and uninterrupted wireless services. Our responsibilities included addressing daily issues and communicating with the field operations team to ensure timely resolution and clearance.Following were the job responsibilities● Monitoring and identifying of alarms and informing field teams for alarm clearance.● Worked on Huawei iManager U2000 NMS software.● Escalate power, hardware alarms to field teams.● Retrieving logs.● Making daily reports.