Muhammad Zain Email & Phone Number

Karachi Division, Sindh, Pakistan

Karachi Division, Sindh, Pakistan

IT Technical System/Business Analyst 1. Collaborated with business application users to identify and gather requirements, develop specifications, and create detailed functional artifacts using SDLC methodologies.2. Acted as a liaison between business users and the development team, ensuring effective communication and coordination of system requirements.3. Managed the full software development lifecycle (SDLC), from requirement analysis and design to development, testing, deployment, and maintenance.4. Conducted change management, end-user training, and user acceptance testing (UAT) to ensure smooth business process transition.5. Ensured continuous IT service delivery to support day-to-day operations and facilitated continuous business process improvement.6. Prepared, monitored, and maintained project schedules, ensuring timely completion of assigned projects.Enterprise Quality Management (EQM) Implementation:1. Utilized data analysis and statistical methods to identify root causes of quality issues and implement effective solutions.2. Played a key role in achieving and maintaining ISO 9001 certification, actively participating in certification audits and ensuring ongoing compliance.3. Defined quality standards, policies, and procedures specific to PSW operations.4. Conducted regular audits to identify areas for process improvement and ensure compliance with industry standards and regulations.5. Provided training and education to PSW employees on quality management principles and practices.6. Monitored key performance indicators (KPIs) and metrics to assess quality performance and implemented initiatives for continuous improvement.

Pqa

Enterprise Project Implementation Manager:1. Implement all the modules of Oracle EBS, Terminal Operation System (For Logistics)Master Terminal by NAVIS, and (IT Operations) ITops Portal, etc.2. Implementation, Configuration, Functional and Technical Team Management.3. Arrange all the required meetings and training sessions.4. Documents Management (Functional Design Documents, Training Manual, presentations, etc.)5. Ensuring scalability of the project.IT Infrastructure:1. Managed the organization's IT infrastructure, overseeing system administration, network administration, and related activities.2. Provided 24/7/365 support to ensure uninterrupted IT operations and address any technical issues promptly.3. Conducted regular database restorations to maintain data integrity and backup reliability.4. Monitored and analyzed the performance of data center devices and equipment, promptly addressing any issues to ensure uninterrupted operations.5. Implemented network policies, including access control lists (ACL) and firewall configurations, to maintain a secure network environment.6. Implemented log management and monitoring systems, utilizing tools such as Log Server, CACTI, and PRTG, to monitor network health and performance.IT Governance:1. Developed, implemented, and updated IT operations policies, procedures, processes, and SOPs in compliance with ISO standards.2. Fine-tuned SOPs and policies to optimize effectiveness and ensure secure IT operations.3. Developed business continuity plans and disaster recovery procedures.4. Ensured compliance with ISO 9001:2015, ISO 45001:2018, and ISO 14001:2015 requirements.6. Defined corrective and preventive maintenance plans to ensure 24/7/365 operations.5. Justified and clarified IT department objectives, policies, and standards to internal and external auditors.6. Implemented IT service management frameworks, including ITIL practices, to optimize service delivery and customer satisfaction.

Pqa

Karachi

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Master Of Engineering - Meng, Computer Engineering, 1St Division

Bachelor Of Engineering - Be, Computer Engineering, 1St Division

Activities and Societies: IEEE Computer Society

H.S.C, Pre-Engineering, B

S.S.C, Computer Science, A+