Neha Roy Email & Phone Number

Greater Seattle Area

I am currently a full-time student transitioning into the field of User Experience. Mastered skills in information architecture, sketching and wireframing, prototyping and testing, eCommerce and browsing, persuasive and anticipatory design, gamification and behavior change, dashboards and data design, social media and messaging, and product lifecycleUX/UI skills:User Research | Information Architecture | Visual Design | Interaction Design | Prototyping | User Testing

Hyderabad Area, India

As a Customer Engineer at Imagination technologies, my primary job was to provide technical assistance and support post-sales customers. The CE team acted as the first point of contact for the customers and worked with the internal engineering and testing teams to resolve customer issues. • Training customers in the use of product deliverables and documenting key processes. • Authored PRDs for board bring-ups, for both internal teams and external customers. • Took ownership of… Show more As a Customer Engineer at Imagination technologies, my primary job was to provide technical assistance and support post-sales customers. The CE team acted as the first point of contact for the customers and worked with the internal engineering and testing teams to resolve customer issues. • Training customers in the use of product deliverables and documenting key processes. • Authored PRDs for board bring-ups, for both internal teams and external customers. • Took ownership of customer communications of deliverables and provided first-level analysis of customer issues related to the deliverables.• Supported customer field trial activities and assisted with remote debug as and when required. • Gathered relevant data from customers about the issues reported and reproduce the bug in the software by replicating the exact scenario that caused the bug to appear. Once the bug is replicated, worked with the Software Teams and tracked issues to closure. • Prioritized issues in a dynamic environment, collected data, and published test reports.• Provided on-Site support for resolving customer issues and product training programs. Show less

Hyderabad Area, India

Client Position: Engineer I, Qualcomm India Pvt. Ltd., Hyderabad• Executed end to end regression-testing for Wi-Fi features like Station, SoftAP,802.11z, 802.11i, and 802.11e. • Prioritized multiple projects in a dynamic environment, collected data, and published test reports.• Validated and suggested enhancements to make proprietary test-automation tool more robust, scalable, and compatible with various devices.• As one of the first members of the Level 1 Triage P0Cs… Show more Client Position: Engineer I, Qualcomm India Pvt. Ltd., Hyderabad• Executed end to end regression-testing for Wi-Fi features like Station, SoftAP,802.11z, 802.11i, and 802.11e. • Prioritized multiple projects in a dynamic environment, collected data, and published test reports.• Validated and suggested enhancements to make proprietary test-automation tool more robust, scalable, and compatible with various devices.• As one of the first members of the Level 1 Triage P0Cs team, mentored new recruits toachieve triage and resolution goals Show less

Bangalore, India

Client Position: Engineer I, Qualcomm India Pvt. Ltd., Hyderabad• Contributed actively to test-case review discussions with the embedded Wi-Fi test teamfor proactively identifying issues and testing connectivity features on the Snapdragon line ofmobile-processors• Identified, reported, and root-caused 30+ software bugs by analyzing logs and worked on features like 802.11z, and Qualcomm proprietary IBSS features• Performed first-level analysis for high-impact… Show more Client Position: Engineer I, Qualcomm India Pvt. Ltd., Hyderabad• Contributed actively to test-case review discussions with the embedded Wi-Fi test teamfor proactively identifying issues and testing connectivity features on the Snapdragon line ofmobile-processors• Identified, reported, and root-caused 30+ software bugs by analyzing logs and worked on features like 802.11z, and Qualcomm proprietary IBSS features• Performed first-level analysis for high-impact customer-reported issues relating to 802.11zand tracked them to closure. Show less

Bengaluru Area, India

Applied technical skillsets gained around Networking (TCP/IP,802.11 protocol suite), system-programming and socket-programming to Inter-operability testing of Wi-Fi products as well as throughput testing of proprietary boards in different environments.

Bachelor'S Degree, Computer Engineering

Bachelor's degree in Computer Science Engineering.

High School

Field of Study: Physics, Mathematics, Biology, and Chemistry

Junior/Middle School, Mathematics, Science, Social Studies & Languages

CBSE Board, New Delhi, India