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Sandeep Kumar Email & Phone Number
Cheif of Staff - MD Office
at
Avtara Homes
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Cheif of Staff - MD Office
Location
Delhi, India
Company size
Who is Sandeep Kumar? Overview
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Quick answer
Sandeep Kumar is listed as Cheif of Staff - MD Office at Avtara Homes, a with 3 employees, based in Delhi, India. AeroLeads shows a matched LinkedIn profile for Sandeep Kumar.
Sandeep Kumar previously worked as Assistant Operations Manager at Vision Plus Global Services and Operations Team Lead at Iccs -Business Process Management Company. Sandeep Kumar holds Bachelor Of Science - Bs from University Of Delhi.
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Email format at Avtara Homes
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Avtara Homes
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Profile bio
About Sandeep Kumar
Leading the charge as an Assistant Operations Manager, I specialize in steering custoer service operations and customer engagement to new heights. My current role capitalizes on robust skills in support management, and expense management, driving operational excellence and superior customer service. Our team's success is anchored in a collaborative approach, where I have guided over 120+ professionals in achieving service targets and enhancing customer satisfaction, deployment of Complaint ManagementProcess, CX Tools, VoC Process- Listening mechanism and managing customer communication and engagement platform including social media, email, webchat, mobile app etc. Adept in harnessing CRM tools, I'm committed to optimizing communication channels and refining service strategies that align with our customer-first ethos.
Current workplace
Sandeep Kumar's current company
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Avtara Homes
5 roles
Sandeep Kumar work experience
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Assistant Operations Manager
CurrentCollaborate with cross-functional teams to ensure alignment with business objectives.Managing customer communication and engagement platform including social media, email, webchat, mobile app etc.Manage a team of 120+ professionals and provide coaching and development opportunities.Monitor key performance indicators (KPIs) and identify areas for improvement.Ensure compliance with SLAs and quality standards.Develop and implement strategies to improve operational efficiency and effectiveness.Communicating with clients to understand their needs.Building relationships with clients based on trust and respect.Collaborating with internal departments to facilitate client need fulfilment.Conduct Daily/Weekly/Monthly review of TLs & if needed for agents too.Also making attendance, handling shift agents under the team maintaining work flow, Service Levels, Discipline, AHT, Shrinkage, Attrition & continuous monitoring of shift.Coached, reinforced and managed operational standards, policies and procedures.Analyze inbound/outbound call reports to maximize staffing and service levels.
Mar 2021 - Present
Operations Team Lead
Coached team members regarding call strategy to effectively reach targets and foster customer retention.Provided knowledge and resources to prepare each team member for success and top performance.Conducted periodic surveys with customers and potential customers to increase quality.Oversaw call-monitoring, coaching, performance and corrective action for all team members.Maintaining AHT for better betterment of Service level and maintenance of Answer level.Maximized customer satisfaction by resolving service issues promptly.Handling Outbound process and QRT (Quick Response Team).Having good knowledge of Outlook mails, SAP CRM and MSOFFICE & EXCEL. Extraction & preparation ofreports from SAP CRM on daily basis, handling & maintaining large data.Handling Social media's query & Complaints for the Clients.Also, handling customer mails providing immediate revert & feedback to consumers and inputs to Clients.Also making attendance, handling Shift Agents under the team maintaining work flow, Service Levels,discipline, AHT, Shrinkage, Senior Escalations & continuous monitoring of shift
Mar 2018 - Feb 2021
Senior Customer Service Specialist
Answered constant flow of customer calls with minimal wait times.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needsand resolving concerns.Responded to customer requests for products, services, and company information.Updated account information to maintain customer records.Answered customer telephone calls promptly to avoid on-hold wait times.Participated in team meetings and training sessions to stay informed about product updates and changes.
Apr 2013 - Feb 2018
Customer Service Specialist
Answered constant flow of customer calls with minimal wait times.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needsand resolving concerns.Responded to customer requests for products, services, and company information.Updated account information to maintain customer records.Answered customer telephone calls promptly to avoid on-hold wait times.Participated in team meetings and training sessions to stay informed about product updates and changes.
Jan 2013 - Mar 2013
4 education records
Sandeep Kumar education
Bachelor Of Science - Bs
Higher Secondary
Management, Customer Service Management
FAQ
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What company does Sandeep Kumar work for?
Sandeep Kumar works for Avtara Homes.
What is Sandeep Kumar's role at Avtara Homes?
Sandeep Kumar is listed as Cheif of Staff - MD Office at Avtara Homes.
Where is Sandeep Kumar based?
Sandeep Kumar is based in Delhi, India while working with Avtara Homes.
What companies has Sandeep Kumar worked for?
Sandeep Kumar has worked for Avtara Homes, Vision Plus Global Services, Iccs -Business Process Management Company, Caretel Infotech Ltd, and Allsec Technologies Limited.
How can I contact Sandeep Kumar?
You can use AeroLeads to view verified contact signals for Sandeep Kumar at Avtara Homes, including work email, phone, and LinkedIn data when available.
What schools did Sandeep Kumar attend?
Sandeep Kumar holds Bachelor Of Science - Bs from University Of Delhi.
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