Consultant
CurrentCustomer Strategy and Design Consultant working on optimisation of customer experiences and the development of innovative solutions.• Applied technical skills in SQL, Power BI, Figma, and Excel to develop insightful data visualizations, design user-friendly interfaces, and streamline data analysis processes.• Developed and executed product roadmaps, aligning with business objectives and customer needs.• Conducted market research, competitive analysis, and customer segmentation to inform product strategy.• Utilised design thinking principles to develop innovative products and services that satisfy user requirements and generate business value.• Successfully collaborated with diverse stakeholders, including executives and technical teams, to align on project objectives, resolve complex issues, and deliver impactful solutions.• Strong communication and presentation skills to convey complex technical concepts to both technical and non-technical stakeholders, and translate the information into actionable insights.