- The Milwaukee Wine Academy aims to create an educational space for wine enthusiasts and wine professionals, particularly those belonging to marginalized groups.- Drove a 300% increase in revenue within the first year of founding an educational startup, resulting in immediate profitability and commercialization of wine knowledge- Organized and executed a wine festival, creating economic impact and fostering strong relationships with state-wide organizations, national wine chains, and the local entrepreneurial community

- Lead a team responsible for selling SaaS solutions to enterprise clients across various industriesDevelop and implement sales strategies, goals, and budgets, aligned with the company’s vision and mission- Manage the entire sales cycle, from prospecting and qualifying leads, to presenting and demonstrating solutions, to negotiating and closing deals- Establish and maintain strong relationships with key decision-makers, influencers, and stakeholders, both internally and externally- Identify and pursue new business opportunities, markets, and partnerships, and create customized solutions to meet client needs and expectations- Increased sales revenue by 250% in the first year, exceeding targets and expectations- Acquired new clients, including Fortune 500 companies, and expanded into new regions and verticals- Increased customer retention rate by 18%, by implementing a consultative and customer-centric sales approach

- Leading the way at NSBE Milwaukee Area Professionals Chapter as President, committed to advancing diversity and excellence in STEM fields. It is my charge to bring the mission, "to increase the number of culturally responsible black engineers that excel academically, succeed professionally, and positively impact the community", to life in metro Milwaukee.- As a Sales Exec, I bring expertise in strategic vision, leadership excellence, client centric service and a deep commitment to fostering a community of professionals dedicated to making a positive impact in the engineering landscape.Actively involved in driving initiatives that bridge the gap between academia and industry, creating opportunities for networking, mentorship, and professional development.💬 Let's connect! I'm always open to discussions on collaboration, diversity, and innovation in STEM. Together, let's inspire the next generation of leaders in our field.

- Oversee and direct the successful support of the entire software portfolio for GLORY products in North and South America. This includes responsibility over all post sales software personnel who manage both direct customer support and direct field service assistance. - Advise and coach a portfolio of 15 Indirect Service companies to utilize entrepreneurial programs for a high availability solution business model and grew the footprint. - Enhance the customer experience of early-stage companies and the adoption of products via incentive programs, growing customer retention.- Responsible for growth of post-sales software offering and capabilities across all lines of business within the organization. Serving as the central point for all related technology issues and responsible for identifying and implementing innovative technology solutions which will make the service organization more efficient.- Drive and develop the software support infrastructure for the North American service organization for Financial Institution, Retail, and Gaming industry verticals.

- Supervise the day-to-day operations of a multi site, multifunctional software support team that provides maintenance support for financial institution and retail cash management software. Team successfully provides support that includes, yet is not limited to: software questions, troubleshooting, issue/ bug tracking and resolution, software testing, customer facing support as value add to sales cycle, and subject matter expert for internal and external projects. Team includes support specialist and software implementers responsible for maintaining all GGS software products.- Oversee the implementation and ongoing maintenance of GGS Financial Institution and Retail software solutions, to all customers. Develop implementation and ongoing communication plans to launch/adminster the tool, related procedures and training to the company and customers.- Maintain in depth customer knowledge to acquire and retain customers and increase customer satisfaction.- Leads regular meetings to assign issues and make sure issues are triaged as they come in.- Ensures a seamless transition from implementation to support occurs.- Operate as an escalation point for both the customer and internal employees.

- Provide software support for Java application to customers of varying skill levels.- Manage and coordinate software deployments for new and existing customers as the software technical expert, including developing schedules, coordinating on site resources, closing installation project milestones.- Acted as the AWS, Microsoft Azure/Windows and database subject matter expert (SME) for software installations- Plan, manage, and close software deployment projects in customer environments including but not limited to: Citrix, client/server, virtualization, and desktop.- Work with multiple internal teams to create and manage service support process for software customer's direct and indirect requests passed from field and call center teams.- Mentor and support coworkers in software training, deployment, installation, and relationship management to build team cohesiveness and consistent support model.

- Manage and coordinate internal team for implementation and deployment of service oriented ERP software for new customers. - Successfully reduced standard project implementation time by 35% and designed framework and documentation for repeatable process.

- Design software implementation architecture in innovative financial business solutions for customer IT environment involving the connectivity and integration of components: custom software development, proprietary software, hardware devices, TCP/IP, and IIS implementation.- Plan and manage implementation to provide status reports to key stakeholders for multiple projects simultaneously: solution deployments, system upgrades, data migration, supply chain, and customer demos and training.- Perform software testing and documentation- Develop and re-engineer business processes for software support, software purchasing and firmware approval- Provide product expertise and creative solutions to current and piloting customers, directly resulting in over $ 1.5 million in cash automation solutions revenue.

- Design and implement innovative business solutions for customer connectivity and integration needs: custom software development, proprietary software, hardware devices, TCP/IP, and IIS implementation.- Plan, manage, and provide status reports to key stakeholders for multiple projects simultaneously: solution deployments, system upgrades, data migration, supply chain, and customer demos and training.- Provide product expertise and creative solutions to current and piloting customers, directly resulting in over $ .5 million in cash automation solutions revenue.