Vivek Garg Email & Phone Number

Noida, Uttar Pradesh, India

Noida Area, India

• Handling Business Continuity Serviceso Managing Disaster Recovery from planning, implementation and management point of viewo Ensuring implementation of best practices within the team to maintain the SLA’s as per customer contract.• Continuous Service improvementso Planning Upgrades and updates on the infrastructureo Scope management for Automationo Looking for process improvements• People Managemento Handling day to day issues for India team including people… Show more • Handling Business Continuity Serviceso Managing Disaster Recovery from planning, implementation and management point of viewo Ensuring implementation of best practices within the team to maintain the SLA’s as per customer contract.• Continuous Service improvementso Planning Upgrades and updates on the infrastructureo Scope management for Automationo Looking for process improvements• People Managemento Handling day to day issues for India team including people management and technical assistance.o Interacting with customer for Future projections and issueso Working in co-ordination with other tower leads for escalations, SLA, issues, updates and upgradeso Conflict Managemento Escalation handling – Technical and process based Show less

I joined Fidelity with expertise on Windows 2000\Windows 2003 platform with Active directory support.After joining Fidelity I added enormous experience in MS Exchange 2003, VMware and Citrix technically into my kitty. Apart from technical enhancements, I gained strict ITIL based processes with high project management skills.In almost 4 years of experience of Fidelity I have attained customer oriented rich culture.I have been working for India as well as UK projects… Show more I joined Fidelity with expertise on Windows 2000\Windows 2003 platform with Active directory support.After joining Fidelity I added enormous experience in MS Exchange 2003, VMware and Citrix technically into my kitty. Apart from technical enhancements, I gained strict ITIL based processes with high project management skills.In almost 4 years of experience of Fidelity I have attained customer oriented rich culture.I have been working for India as well as UK projects now.Specialties : Windows 2000\2003 MS Exchange 2003 VMWARE 3.5 BES (Blackberry Enterprise Server 4.1) VB Scripting Symantec Enterprise Vault 6.0 WINS\DHCP\DNS VERITAS Netback up\Arc serve Security compliance Introduction to Netapps Show less

Server Support• Planning, designing, implementing, configuring, administering, optimizing & troubleshooting Windows 2000/2003 based servers & Windows 2000 Professional/XP Professional workstations.• Management of Windows Server 2003 Active Directory.• Management of DHCP server.• Installation, configuration, and management of Mail Server (Mdaemon).• Management of Internet Firewall (MS ISA Server 2004).• Installation and management of Antivirus Server & Client software… Show more Server Support• Planning, designing, implementing, configuring, administering, optimizing & troubleshooting Windows 2000/2003 based servers & Windows 2000 Professional/XP Professional workstations.• Management of Windows Server 2003 Active Directory.• Management of DHCP server.• Installation, configuration, and management of Mail Server (Mdaemon).• Management of Internet Firewall (MS ISA Server 2004).• Installation and management of Antivirus Server & Client software (McAfee).• Performing routine backup operations using VERITAS Backup Exec® 9.1.• Working with the team in carrying out installations, upgrades, research and changes.• Deployment of patches using GFI LANguard Network Security Scanner. • Configuration & troubleshooting of roaming profiles i.e. server-based user profile to a domain-user account. Show less

• Server management includes security permissions, user management, group policies, backup and maintenance in Windows 2003\2000\NT Domain.• Network Administration includes management of 500 workstations in LAN, Voice and Data with xDSL Modem support for Windows 2003 and 2000 domain.• Coordinating with Database administrator for Oracle 9i Database maintenance for backup and restore.• WAN Network management for lease line connection between four sites in Delhi using Cisco 2600 series… Show more • Server management includes security permissions, user management, group policies, backup and maintenance in Windows 2003\2000\NT Domain.• Network Administration includes management of 500 workstations in LAN, Voice and Data with xDSL Modem support for Windows 2003 and 2000 domain.• Coordinating with Database administrator for Oracle 9i Database maintenance for backup and restore.• WAN Network management for lease line connection between four sites in Delhi using Cisco 2600 series routers. • Telecom Management includes managing Panasonic KTX TD500 EPABX for 500 outbound and 50 inbound workstations with 200 trunk lines with IVR (Parsec and PEC) and CTI Port Support and Cube auto Dialer.• Managing of VOIP and Auto dialer based call center (Out bound) for 50 workstations.• Billing Software TBS V7.8a for telecom billing according to the rates defined by telecom Companies for ISD, STD and local calling and to generate Telecom MIS for Usage Information. Working closely with the database Administrator for proper backup and recovery plans of Oracle Data Warehouse.• Norton Antivirus 7.5 enterprises. Show less

Pmp, Project Management

Prince2, Project Management, Practitioner

Itil V3, Information Technology Infrastructure Library, Foundation

Vcp 501, Vmware 5

Activities and Societies: VMWARE Certified Proffesional

Bachelor Of Technology, Instrumentation And Control

12Th, Pcm