Responsible for assisting the helpdesk carry out daily duties and tasks, as well as the escalation point of contact for L1s and L2s.• Service Now Ticketing platform.• Dameware RMM Tool• SOP/How-To Guides/documentation writing• Microsoft Azure AD/VM Management• Production and non-production environment patching responsibilities via SCCM/Scripts• Microsoft Office 365 Administrator/Exchange Administrator• Microsoft System Center Configuration Manager (SCCM)o Patch… Show more Responsible for assisting the helpdesk carry out daily duties and tasks, as well as the escalation point of contact for L1s and L2s.• Service Now Ticketing platform.• Dameware RMM Tool• SOP/How-To Guides/documentation writing• Microsoft Azure AD/VM Management• Production and non-production environment patching responsibilities via SCCM/Scripts• Microsoft Office 365 Administrator/Exchange Administrator• Microsoft System Center Configuration Manager (SCCM)o Patch deployment/managemento Tasked with creating application/source packages and deploying them to over 1500 devices worldwide.o Created deployments for companywide removal of unused applications. Show less

Started off as a Level 1, Managed Services Specialist, then promoted to Senior Managed Services Engineer within 4 months of hire, my goal was 6 months.• Reports to the Level 2 Manager and Director of Managed Services.• Experience in troubleshooting and resolving a variety of issues o Printers, local and networked o Administration responsibilities for Windows Server o DNS/LAN/WAN/VPN and network troubleshooting o Cisco Switches, Routers, Sonic… Show more Started off as a Level 1, Managed Services Specialist, then promoted to Senior Managed Services Engineer within 4 months of hire, my goal was 6 months.• Reports to the Level 2 Manager and Director of Managed Services.• Experience in troubleshooting and resolving a variety of issues o Printers, local and networked o Administration responsibilities for Windows Server o DNS/LAN/WAN/VPN and network troubleshooting o Cisco Switches, Routers, Sonic Firewalls o MS Azure AD/VM, VMWare, VSphere, HyperV, O365, MS Office Suite, SCCM o Local AD/Exchange o IDRACS/ESXI hosts, CIMC, VNXE Storage Devices o Citrix, XenAPP, Cisco HyperFlex, CUCM o Azure Backup Solution, Commvault, Veritas, VEEAM, HPE Nimble• Infrastructure configuration, migration, and monitoring on vendor equipment such as: o Dell, HP, Microsoft, Cisco, Veeam,• Highest performing L2 for tickets resolved on tenure; ~43,000 tickets closed since hired.• High Quality of Service score from client reviews.• SOP Creation for clients who do not have a step-by-step process for their infrastructure needs.• Mentor for other L1s and L2s• Strong organization skills, and attention to detail/documentation• Point of contact for Level 1 and End User escalated issues• Above average accountability and responsibilityPatching responsibilities:• Critical/optional Windows Server, Windows Core, Workstations, Firmware, BIOS, VMware updates, ESXI updates, Misc program updates, VM/HyperV/Fail Over Cluster Manager migration to maintain uptime. Show less

• Tasked with being the escalation point of contact for the team.• Continued to receive excellent rated client surveys.• On-Call Rotations• Softwareo Datto Backup Solution, Datto Network Managero ConnectWise/ScreenConnect/Automateo JAMF Pro- Automation for MACso Webroot Administrationo Ninite Proo Proofpointo Intermedia Email Platform, O365 (PAX8)o UptimeRobot

Enterprise Account Sales and Consultant.324% quota for Q1 2018 achieved on Jan 17th.

Cbeyond/Birch Communications November 1st, 2013 – CurrentRole: Solution Adviser (Inside Sales)Responsible for contacting already existing customer about their business needs and the direction that their business would be taking to help ensure they have the necessary technology to help their business succeed and grow.Top Performer 100% YTD Quota-2014100% YTD Quota in the western branch-20158 number 1 finishes in the Inside Sales organization over 2 years.Best… Show more Cbeyond/Birch Communications November 1st, 2013 – CurrentRole: Solution Adviser (Inside Sales)Responsible for contacting already existing customer about their business needs and the direction that their business would be taking to help ensure they have the necessary technology to help their business succeed and grow.Top Performer 100% YTD Quota-2014100% YTD Quota in the western branch-20158 number 1 finishes in the Inside Sales organization over 2 years.Best month of an Inside Sales rep with 480% to quota.Self made Monthly Marketing Campaigns yielding from 100% to 200% monthly quota.-Lead Generation with guaranteed opportunitiesComplex Solutions including Multi-Location MPLS, Cloud Servers and Cloud phone systems with High Speed Internet. Show less

Malware, Threat, and Vulnerability scan(s) Documentation AnalysisHardware and Software Diagnostics Confidentiality UpholdingProcedure and Policy Enhancement Data EntryData Integrity and Availability Principle of Least PrivilegedLead Technician Database IntegrityTop Sales Representative Top Customer Service RatedLeadership Role for Geek Squad Microsoft Certified

Contract-Developed WAN proposals for small to large companies; including international companies.The proposal includes the sites the company requests to be outfitted with FE - OC12 speed; ranging from just a few sites, to more than 80.Connections also include fiber optic.Project Admin for the Oracle proposal- 87 sites.