Providing guidance and training for 12 TMs, to become more efficient when delivering the services to our customers; coordinating 2 teams (audit and assurance services)Providing coaching, process guidance and retraining to the team members, in line with our catalogue of services and client’s request and expectationsContinuously keeping the team members motivated, being a role model for themLeading the team members to a level of self-sustained continuous improvement so they can… Show more Providing guidance and training for 12 TMs, to become more efficient when delivering the services to our customers; coordinating 2 teams (audit and assurance services)Providing coaching, process guidance and retraining to the team members, in line with our catalogue of services and client’s request and expectationsContinuously keeping the team members motivated, being a role model for themLeading the team members to a level of self-sustained continuous improvement so they can continue with their work independentlyConduct recruitment process, managing 1-2-1 meetings, mentoring and knowledge sharingResponsible for the performance and development of multiple senior associates and also for the junior team members Oversight and management of the team’s workload, capacity, overtimeManaging diverse teams within an inclusive team culture where people are recognized for their contributionClient-facing role for escalations and additional servicesRaise customer awareness, focusing on growth strategy and conduct discussions for new servicesContinuously seeking for process improvements, standardization, innovation and efficiencyManaging project finances: preparing and reviewing budgets, billing, coordination and tracking of fees and invoices, analyzing, monitoring and reporting project finances, managing general finance queriesActing as a liaison between the client and the client-facing team to manage client expectations and deliverablesCoordinating all parties to deliver a cohesive client experience, including specialists and component teams as requiredManaging, monitoring and controlling the project throughout the audit and assurance lifecycle from planning to completion; applying the principles of agile methodology Show less

Building and maintaining a motivated and skilled teamCreating, standardizing and improving processes, continuously seeking out ways to increase both stakeholders satisfaction and team members understanding of the tasksProviding coaching, guidance and support to the team, understanding the value of each team member and help them adopt Agile practices to maximize their value and work flowLeading the team members to a level of self-sustained continuous improvement so they can continue… Show more Building and maintaining a motivated and skilled teamCreating, standardizing and improving processes, continuously seeking out ways to increase both stakeholders satisfaction and team members understanding of the tasksProviding coaching, guidance and support to the team, understanding the value of each team member and help them adopt Agile practices to maximize their value and work flowLeading the team members to a level of self-sustained continuous improvement so they can continue on their work independentlyDefining objectives and monitor daily the progress of each team memberProactively identifying improvements, coming with new ideas and lead initiatives to achieve the best resultsCoordinating with the Onshore representative, understand the workload, making decisions and assigning tasks and engagements based on each team member knowledge, expertise and personal skillsEnsuring internal communication within the team: holding team meetings, check-ins, keeping the team up to date with changes that might affect themProviding performance evaluations for each team member: encourage them to be the best of version of themselves, give constructive feedbacks where needed, providing reward and recognition based not only on results Keeping track of both internal and client KPIs: client feedback and survey, team utilization, compliance, Coordinating, organizing and ensuring the needed trainings Actively contributing to the hiring process Show less

Analyzing input and forecast in order to submit the necessary Purchase Orders Working closely with the Procurement teamTracking all deviations from company’s budgetChecking the input provided monthly by vendors to be in accordance with the PM’s input and with the signed Statement of WorkChecking and approving the budget for newcomersAssist in creating budgets and forecasts by delivering site costs based on input from the Project ManagersEnsure that all costs match the… Show more Analyzing input and forecast in order to submit the necessary Purchase Orders Working closely with the Procurement teamTracking all deviations from company’s budgetChecking the input provided monthly by vendors to be in accordance with the PM’s input and with the signed Statement of WorkChecking and approving the budget for newcomersAssist in creating budgets and forecasts by delivering site costs based on input from the Project ManagersEnsure that all costs match the company’s budget and in case of overrun, inform the concerned Department Managers in order to take the proper actionsPrepare monthly reporting to Finance ManagerResponsible for updating all related procedures related to the roleProviding input for the internal auditorsChecking electronic and manual invoices from vendorsChecking general ledger and internal reports in order to track the invoices registered by vendorsServe as a point of contact for all vendor related issues on purchase orders, billing discrepancies, invoice processing, supporting documentation or technical issuesPrioritize workload in order to meet monthly, quarterly and annually deadlinesRequesting travel POs and ensuring that the vendors are sending the proper input and submitting the invoices in a timely matter; checking travel expenses in accordance with internal approvalsMaintain Excel files tracking payment status and specific Databases updated Show less

Monthly project testing, including: signed contracts, Supplier and Client billing;Monthly financial checking, including: invoice checking, discussions with procurement department, supplier contract checking, in order to ensure that the internal processes are followed accordingly;For every incoming project, before any access is granted or customer knowledge transfer is started, check and identify: customer restrictions in the contract related to personal information or any other law or… Show more Monthly project testing, including: signed contracts, Supplier and Client billing;Monthly financial checking, including: invoice checking, discussions with procurement department, supplier contract checking, in order to ensure that the internal processes are followed accordingly;For every incoming project, before any access is granted or customer knowledge transfer is started, check and identify: customer restrictions in the contract related to personal information or any other law or regulation, Data Protection requirements -such as European Union Model Clauses, special on boarding requirements, compliance requirements; For every incoming project, check the contract requirements: resource number, service line component, physical security and infrastructure requirements;Working closely with department managers and the Centre manager, investigating potential threats for the business and providing recommendation;Reviewing and approving (final approval) of incoming projects and contracts;Focus on efficient and effective internal controls, governance processes, technology and communication, in line with company best practices.Managing secondary controls when necessary;Implementing and updating procedures for internal use;Evaluate and propose improvements to controls and test of controls to improve the control environment.Checking if employees adhere to the company’s security requirements;Sending monthly and quarterly reports;Providing relevant recommendation and define improvement within the process;Discussing with IBM’s wold wide BC representatives in order to gather, implement and provide new ideas and useful feedback regarding current and future processes;Detect and report to management any violation or deviation from standards, decide corrective actions and follow-up on their implementation.Drive quarterly Self-Assessments review the activities, assess the findings, implement and follow up on corrective actions,Proactive checking and process reviews. Show less

Ensuring that deliverables are prepared to satisfy the project requirements;Implementing and updating tracking reports;Preparing and editing direct correspondence, briefing materials, reports;Preparing and distributing meeting minutes and action items to support follow-up action;Monitoring projects and ensuring effective implementation of activities, adherence to timeline, achievement of outcomes;Delivering reports on the project status to team members, upper levels and… Show more Ensuring that deliverables are prepared to satisfy the project requirements;Implementing and updating tracking reports;Preparing and editing direct correspondence, briefing materials, reports;Preparing and distributing meeting minutes and action items to support follow-up action;Monitoring projects and ensuring effective implementation of activities, adherence to timeline, achievement of outcomes;Delivering reports on the project status to team members, upper levels and other stakeholders;Financial Management (including): backlog management, billing requests and tracking, populate forecast data, provide cost and revenue summaries, capture cost deviations, ensure expenses are billed;Managing change requests/contract extensions;Monitoring projects and ensuring effective implementation of activities, adherence to timeline, achievement of outcomes;Achieving time, cost and performance objectives by identifying possible deviations from the project baseline, and proposing preventative and corrective actions, and by ensuring follow up;Building and maintaining a good working relationship with customers ensuring that contractual outcomes and client satisfaction are met. Show less

Ensuring that the Project Office team acts in a consistent manner and in line with response criteria by managing team readiness, availability and timely responses within agreed working hours (24x7);Keep up with the project changes and make sure the Project Office team, as well as the entire team (~40 team members) is well trained and is provided with the necessary documentation in order to achieve great performances;Joining weekly meetings and conference calls with the team and also… Show more Ensuring that the Project Office team acts in a consistent manner and in line with response criteria by managing team readiness, availability and timely responses within agreed working hours (24x7);Keep up with the project changes and make sure the Project Office team, as well as the entire team (~40 team members) is well trained and is provided with the necessary documentation in order to achieve great performances;Joining weekly meetings and conference calls with the team and also with the client; Organize the team to meet the target dates and take appropriate actions to meet the customer expectations;Maintaining a focus on the quality of the work inside the project, given the workload fluctuations;Ensure deliverables are prepared to satisfy the project requirements, cost and scheduleFollow up with the team providing feedback regarding their activities and, when necessary, improving plan;Prepare and update internal documents or working proceduresOn-boarding and shift planning;Report analysis on a daily/weekly basis;Being directly involved in the recruitment process of the new employees;Define and follow a training and coaching programme for the newcomers and a re-training for the existing employees, in case of need;Monitor team performance;Driving quarterly/yearly assessments of the employee’s activity and define corrective actions where needed;Delegating tasks and setting deadlines for the team;Ensure discussions and decisions lead toward closure and intervene when necessary to aid the group in resolving issues;Solving escalations and escalate issues which cannot be resolved by the team further, to the proper management;Provide guidance to the team based on management directive. Show less

Monitoring all the new/old tickets and dispatching all of them to each agent according to the language skills and to the workload;Making reports regarding the service quality provided by the Romanian agents;Ensuring that the process is followed by the team and kept updated;Monitoring and dispatching first Level of Support mailbox and tools in order to send the work to RO, DE and MY agents team;Monitoring and solving first Level Escalations Managing the Reports sent by the… Show more Monitoring all the new/old tickets and dispatching all of them to each agent according to the language skills and to the workload;Making reports regarding the service quality provided by the Romanian agents;Ensuring that the process is followed by the team and kept updated;Monitoring and dispatching first Level of Support mailbox and tools in order to send the work to RO, DE and MY agents team;Monitoring and solving first Level Escalations Managing the Reports sent by the client with regard to the tickets out of the agreed solving time and respond with an explanation, reason and time impact on the work provided. Show less

Representing different Romanian or foreign companies in front of the Romanian Law Courts and authorities in order to obtain legal documents;Conducting legal research and gathering relevant information to the case: identifying the appropriate laws, judicial decisions, and legal articles relevant to the case;Investigating facts and searching pertinent sources, such as public records, to determine causes of action and to prepare cases;Gathering and analyzing research data, such as… Show more Representing different Romanian or foreign companies in front of the Romanian Law Courts and authorities in order to obtain legal documents;Conducting legal research and gathering relevant information to the case: identifying the appropriate laws, judicial decisions, and legal articles relevant to the case;Investigating facts and searching pertinent sources, such as public records, to determine causes of action and to prepare cases;Gathering and analyzing research data, such as statutes, decisions, and legal articles, codes, and documents;Handling administrative tasks, such as filing papers, maintaining and organizing reference files and being in charge of maintaining the attorney’s schedule;Attending, together with the attorney, to trials, depositions, will executions, real estate closings, and court or administrative hearings;Drafting correspondence and pleadings, such as complaints, subpoenas, interrogatories, deposition notices, and legal briefs;Drafting and registering the necessary documentation in order to obtain different types of approvals/authorizations for Romanian or foreign companies / natural persons;Drafting and registering summons for approving invoices for payment ;Drafting and registering statements of claim in insolvency proceedings;Translating documents / legal documents from English to Romanian or Romanian to English;Preparing affidavits or other documents, such as legal correspondence, organizing and maintaining documents in paper or electronic filing system;Preparing for trial by performing tasks such as organizing exhibits;Meeting with clients and other professionals to discuss details of case;Document proofing. Show less

Checking facts, dates, and statistics, using standard reference sources;Planning the content of publications according to the publication's style, editorial policy, and publishing requirements;Correcting or recording omissions, errors, or inconsistencies found;Indicating and correcting errors in type, arrangement, grammar, punctuation, or spelling, using standard printers' marks;Reading corrected copies or proofs in order to ensure that all corrections have been… Show more Checking facts, dates, and statistics, using standard reference sources;Planning the content of publications according to the publication's style, editorial policy, and publishing requirements;Correcting or recording omissions, errors, or inconsistencies found;Indicating and correcting errors in type, arrangement, grammar, punctuation, or spelling, using standard printers' marks;Reading corrected copies or proofs in order to ensure that all corrections have been made;Consulting reference books or secure aid of readers to check references with rules of grammar and composition. Show less