Iulia Pavel Email & Phone Number

Braşov, Romania

Braşov, Romania

Software Consultant (ERP) - Microsoft Navision & Business Central- Administrate cases received from customers in the ticketing system;- Provide testing for customer-specific developments;- Draw up operating procedures;- Provide first-line assistance by answering and logging calls and emails regarding system issues;- Training key users and end-users;- Performs conversion and data migration;- Work collaboratively with the Consulting and Development teams to reproduce the issue, determine the cause and then communicate the resolution to the customer;- Design and testing of solutions on the internal BPM platform;

Brasov County, Romania

While being in college practice at Banca Transilvania, the main activity was to write a project about the methods for preparing a credit file for IMM clients. I have learned how to check if a client can obtain a credit from the bank, do the scoring, what documents the bank needs in order to process the loan and close the sale, and also the different types of services and products the bank has to offer.

Brasov County, Romania

My main responsibilities were:- to document every interaction with the client in Salesforce;- assisting customers via phone or chat regarding their needs;- providing the best solutions for the company's customers;- offering the company's products/services based on everyone's needs;- interact with empathy and professionalism;- use Bomgar to connect remotely to the client's computer to help with the issue;Accomplishments:* I was selected for a two months mentorship program which consisted in monitoring and helping four colleagues who had difficulties, to meet the target regarding their soft skills, their interaction with the customers;* I was a Senior Agent in a team of 12 people. A senior agent had to monitor the activity of the team, to make rapports and send them to the management, to send feedback based on the listened calls from each and every member of the team and come up with solutions for KPIs improvement

Master'S Degree, Integrated Business Information Systems

- Experience with analyzing large data gained from working on my dissertation: creating a Machine Learning algorithm that would predict if.

Bachelor'S Degree, Finance And Banking

I have participated in a workshop called "Mindcraft Academy by BRD" where I have learned more about the services that a bank can offer.

Technician In Economic Activities, Economy

The main field of study was accounting but other disciplines like marketing, economics, statistics, and entrepreneurship were being.