-Successfully streamlined rider onboarding and support processes, resulting in a 20% reduction in onboarding time and a 15% increase in rider satisfaction.-Implemented data-driven strategies to improve rider performance, leading to a 5% improvement in Rider NPS and Rider Satisfaction (RSAT) scores.-Provided exceptional leadership and mentorship to a team of riders, fostering a positive and productive work environment.

-Leveraged strong analytical skills to implement a new rider recruitment process, leading to a 30% increase in qualified rider applications.-Optimized rider scheduling and route planning, resulting in a 10% reduction in delivery turnaround times.-Established and maintained strong relationships with key partners, ensuring a smooth and efficient supply chain.

• Commitment to preventing and detecting fraudulent claims.• All permitted and prohibited Ride / Captains behavior, along with proper procedures to follow in the event of an accident, should be clearly listed in a written policy.• Conducting a motor vehicle record check in addition to a standard background check can expose any suspicious driving or claims patterns before hire or before permitting an employee to use a company vehicle.• Conduct thorough investigations of each claim. Provide forms for employees to complete in the event of an accident.• Conduct regular inspections to demonstrates commitment to preventing accidents and fleet fraud.• Make the serious repercussions of fraud clear, including legal action and termination. Adopting concealed internal controls may assist in detecting fraud, but it generally does not prevent it because employees are unaware of their presence and potential detective ability.• Reward Riders / Captains for good driving habits and lack of accidents and claims.• To execute fraud prevention, detection and investigation activities under the supervision of overall Franchise.• To oversee operational activities being performed by Franchise team.

-Exceeded performance targets by consistently exceeding partner satisfaction goals.-Successfully launched and managed multiple new franchise partnerships, resulting in a 20% growth in new users and a 15% increase in gross revenue .-Identified and implemented process improvements that led to a 10% reduction in support ticket resolution times .

• Ability to manage and satisfy partner requests within agreed timeframes• Effectively execute of all BD initiatives with partners• Measured by Impact (trips, new users, gross revenue, impressions)• Align with all key stakeholders (Marketing, Operations, Demand Growth)• Tabulate and present key findings on partnerships for further insight.• Working closely with local marketing and operations teams to ensure flawless execution of partnership initiatives.• Provide timely and constructive feedback to Support Professionals online.• Conduct refresher session/training classes through all franchises in Lahore.• Provide coaching feedback and calibration sessions with stakeholders.• Track quality data for Quality analytics.• Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.• Maintains internal control systems by updating audit programs and questionnaires; recommending new policies and procedures.• Contributes to team effort by accomplishing related results as needed.• Resolution of critical issues in a time-sensitive environment using excellent analytical skills.• Coaching for the trainer to maintain quality results produced by the captains• Escalating the critical issues to the Careem NOC finance deptt and transcription team

-Provided exceptional technical support to a large user base, consistently exceeding benchmarks.-Played a key role in the successful implementation of a new network infrastructure, ensuring uptime and efficiency.-Developed strong problem-solving skills through troubleshooting a wide range of technical issues.