Ivan Aller Ares Email & Phone Number

Castile And León, Spain

León, Castilla Y León, España

• Manage and provide feedback to Data Stewards to ensure project quality and employee development.• Coordinate and facilitate projects based on priorities and deadlines from Product/Project managers.• Allocate work based on priorities and available resources.• Conduct reporting, data analysis, quality checks, and other administrative tasks related to Data Stewards' employment.• Leadership of big teams (70+)• Process improvement: 1. Creation/implementation of reports for productivity monitoring. 2. Data quality improvement project.

Budapest, Hungary

- Lead a service desk team, which provides first-level IT support to the customer- Coordinate the operational tasks on a daily basis- Follow up on existing tickets and escalate unresolved cases to relevant support teams- Keep SLA’s and help the team to achieve the target KPI’s- Run and analyze operational reports- Ticket analysis and reporting- Understand quality requirements and aspects of the account and work according to those regulations- Perform technical trainings and update training materials- Learn and implement new technologies, tools, processes, and policies if required- Document and share best practices with other colleagues- Facilitate knowledge transfer whenever needed

Budapest, Budapest, Hungary

- Manage the current knowledge management practices as well as design new knowledge distribution policies and encourage use of the new practices.- Analyzing the effectiveness of the new knowledge management programs by observing its usage and evaluate its impact in terms of the organizational benefits.- Utilize the knowledge base resources and design a training module for the staff.- Authored and governed SharePoint site for Knowledge Management.- Provided over-the-shoulder user training for repositories, databases and other tools.- Provided reporting and analysis to senior management.

Hungría

Hungría

Budapest

Developing and executing business and profit plans.Start-up experience.Creating and developing a brand.Maintaining and utilizing, weekly, quarterly and annual financial reports.Customer service.Checking and solving issues escalated by the customer.Planning and organizing events.Planning, developing and implementing PR strategies.Executing marketing plan.Managing social media platforms, answering enquiries from media, individuals and other organizations, often via telephone and email.Executing routine HR procurement administration activities.Organizing the safe and efficient storage and managing orders and ensuring that they are fulfilled.

- SEO- Community Manager- Content developer- Web designer

Shanghai City, China

1. Managing of a large public library collection and the provision of library services to patrons and community organizations. Duties include policy recommendation, departmental planning and direction and administration of library activities and strategies, including:- Library collection development,- Technical services, - Customer services, - Library IT and digital library services.2. Recruiting developing and managing library staff. Coordinating of studentships programs.3. Developing and managing Library budget.4. Developing productive relationships and collaborations with library, academic and cultural communities and institutions.4. Organizing and managing cultural events.

Budapest, Hungary

Customer service.Providing the customers with accurate service information. Attracting potential customers by answering service questions.Opening customer accounts, maintaining customer records.Developing library collection.Preparing paperwork: reports, timesheets, etc.Organizing and managing cultural events.

Management of photo database

Spain

Management of administrative and historical archives

Master'S Degree, Information Sciences

Bachelor'S Degree, Librarianship And Documentation