Ivan Baker Email & Phone Number

California, United States

California, United States

Irvine

Provide application maintenance and support to the business to minimize service disruption and facilitate operations. Investigate problems with software applications, diagnose root causes, and work on resolving the issues. Responsible for escalating technical issues when needed and managing internal and external resolution expectations. Work closely with business systems support analysts and other engineers on issues. Convey root cause analysis of issues to all parties involved. Maintain… Show more Provide application maintenance and support to the business to minimize service disruption and facilitate operations. Investigate problems with software applications, diagnose root causes, and work on resolving the issues. Responsible for escalating technical issues when needed and managing internal and external resolution expectations. Work closely with business systems support analysts and other engineers on issues. Convey root cause analysis of issues to all parties involved. Maintain knowledge base of known issues, processes and support techniques. Part of a SCRUM team and attend grooming sessions as well as DSU's Show less

Acting as a liaison between Business Technology Services and the internal business units. Closely work with stakeholders and gather requirements and implement process changes to help increase productivity and workflow. Maintain project schedule and coordinate resourcing with the technology implementation team and prioritize initiatives.

Developing and analyzing statistical data and product specifications to determine standards and establish quality. Creating, maintaining, facilitating and reconciling auction reports, pre and post sale. Establishing and maintaining an effective communication line with external clients.

Coordinate, track and collect property data, documents and images. Tracking and following up on exception items. Reconcile reports for asset managers. Assist with day to day operations.

Balancing the cash vault and also the printing and filing daily reports. Recognizing sale referral opportunities and meeting referral goals.Monitoring cash levels & placing cash orders & shipping excess cash.Handling safe deposit tasks and merchant teller services.Performing wire transfers

Bachelor'S Degree, Economics

Transferred To Uci, General Education