• General management of company operations. • Plan, manage and direct assigned projects and installations.• Lead new applicant interviews and existing staff reviews. • Accountable for all aspects of engagement with customers and key internal stakeholders, providing IT online and on-site technical support.• In-house developed application support and maintenance.• General management and motivation of 8 Technical Support Engineers and 4 Developers.• Develop and implement processes, systems and technology to support and enhance the technical support function, workflow and incident management.• Oversee general networking and fault finding and basic server management and maintenance.• Prepare client quotations and invoices, as well as age analysis.• Perform site surveys and capture client job cards.• Manage sales and stock management and purchases.

• Full operational management of 2 sister guesthouses, Zebrina Guesthouse and Casa Montanja, with 28 rooms. • Managed a staff complement of 10 individuals.• Provided administrative support, including bookings, invoicing, stock management, event management, payments etc. • Serving breakfast and dinner, communing with guests and their personal interests.• Cooking dinner and bartending for the in-house restaurant.• Prepared and implemented marketing strategies for the lodge.• Tour guide for local and international guests. • Event planning and management.• Facilitated the food and beverage service & bar management.• Achieved 100% guest satisfaction throughout the property.• Motivated and directed employees in achieving set objectives.• Inspected and documented repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.• Monitored monthly inventory of supplies and equipment, including weekly stocktakes and daily stock checks.• Managed purchases aligned with set budgets from approved vendors.• Resolved all guest-related issues.

• Managed a staff complement of 6 individuals.• Provided administrative support, including bookings, invoicing, stock management, event management, payments etc.• Serving breakfast and dinner, communing with guests and their personal interests.• Prepared and implemented marketing strategies for the lodge.• Led tours for local and international guests.• Facilitated the food and beverage service & bar management.• Achieved 100% guest satisfaction throughout the property.• Motivated and directed employees in achieving set objectives.• Inspected and documented repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.• Monitored monthly inventory of supplies and equipment, including weekly stocktakes and daily stock checks.• Resolved all guest-related issues.