Ivan Cedeno Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

• Collaborate across teams to define and design secure solutions that interoperate with existing solutions and enhance organizational productivity• Support Operations and Security & Compliance teams in all areas of operations security, and ensure compliance with internal security policies and procedures.• Assist end users, analysts, and other technical team members troubleshooting network connectivity, security, performance, and availability issues.• Contributing to and improving of DevSecOps Policies and Procedures, including generation of support documentation

New York City Metropolitan Area

• Managed the identity and access management system, Okta, to grant users single-sign on access and/or user provisioning. • Worked with various departments to implement a service management system using Freshservice. • Worked with Grants Management team to implement automations via integration between Financial general ledger and grants management system on Microsoft CRM.• Installed and configured highly available MS SQL servers for Blackbaud CRM system on Azure environment.

New York City Metropolitan Area

• Set up, configured, and managed the VMware virtual environment consisting of 7 hosts in high availability to maximize uptime.• Planned, coordinated, and implemeted the migration of email system for on-premise MS Exchange 2010 to MS Exchange Online• Implemented and maintained the Mimecast secure mail gateway.• Maintained and administered the MS SQL servers hosted in on-premise datacenter.

New York City Metropolitan Area

• Maintained and configured HP procurve network equipment. • Implemented and maintained Citrix Xenapp and Netscaler Gateway for remote and VPN access to the network. • Implemented high availability via load balancing to critical services such as email, and remote access servers. • Managed and implemented the upgrade of single server MS Exchange 2003 to highly available Exchange 2010. • Restored email continuity and organizational documents from cold storage to our disaster recovery site in the aftermath of superstorm Sandy.

New York, Ny

• Answered user inquiries regarding computer software or hardware operation to resolve problems.• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Installed and perform minor repairs to hardware, software, or peripheral equipment.• Prepare evaluations of software or hardware, and recommend improvements or upgrades.• Responsible for setting up audio/visual setup for organizational meetings.• Helped coordinate 40+ server data center move to new business location.

New York, New York

• Maintained over 200+ end-user systems within HIPAA regulations.• Maintained open source ticket tracking system for monitoring and managing support cases.• Liaison between the Pathology and Telecommunications Department to meet telephone and Internet needs of the department.• Set up terminal server to provide secure remote access to sensitive patient data while following federal & HIPAA guidelines.

New York, Ny

• Serviced computer needs for over 2,000 students, managing high volume PC issues daily.• Assisted students & administrative staff in configuration of PC laptops to the Business School’s secure domain servers. • Installed, maintained & provided troubleshooting software & hardware components, including internet technologies & printing services.• Executed follow-up with students, professors & staff to better support their needs. Responsible for correspondence of important announcements regarding viruses & updates.

New York, Ny

• Installed and maintained network connections for the University information system.• Designed and reconfigured telecom services to meet customers' needs.• Constructed copper network, installed data terminals, and spliced cables. Serviced and installed DSL, T1, and ISDN service within a 20,000-user site.