Ivan Chan Email & Phone Number

Toronto, Ontario, Canada

• Oversaw ticketing systems to promptly address and resolve technical issues.
• Regularly communicated with co-works on statuses of projects such as, configuring switches, servers, and lab machines.
• Created Python scripts to automate redundant tasks.

Markham, Ontario, Canada

• Prepared and led game sessions for children aged 6 to 12, delivering engaging and interactive activities while accounting for participant safety
• Supervised individual campers during relationship-building activities
• Dealt with logistical and administrative duties

Markham, Ontario, Canada

• Replace broken or damaged computer parts while ensuring everything works as expected
• Communicated clearly with customers daily and explained the diagnosis of their malfunctioning devices
• Regularly communicate with Apple to obtain the necessary parts to fix broken computers and phones

Markham, Ontario, Canada

• Performed maintenance for websites for a specialized job search site using asp.net, HTML, CSS, and C#
• Regularly communicated with stakeholders to obtain necessary project requirements to optimize websites to meet client expectations
• Reformatted other companies’ websites

Bachelor Of Technology - Btech, Software Engineering Technology

Advanced Diploma, Computer Engineering Technology, 3.8

With honors

High School Diploma