Ivan Chang Email & Phone Number

Taipei, Tw

Taipei, Taiwan

• Help one of the largest telecom companies to establish banking system integration team.• New business development and initiate customer engagement.• Provide banking business domain know-how and suggest new strategy.• Suggest information security specification development, information security system maintenance and management, and provide information security solutions.• IT organization operation and policy establishment advisory.• Provide virtual banking, virtual branch and portable banking recommendation.• Assist, evaluate and develop FinTech, Financial Technology, application systems, and potential market development direction.

Taiwan

• Manage the procurement, deployment, monitoring, maintenance, upgrade, support, backup, and recovery of all IT systems, in all locations, including servers, PCs, operating systems, hardware, software, peripherals, and telecommunications.• Manage, support and develop the security, reliability and integrity of all IT systems and business applications in all locations.• Oversee the provision of end user technical support including management of support staff, problem resolution process and communication with a focus on pro-active problem resolution.• Develop operational and strategic IT plans, including fostering innovation, planning projects and managing the allocation of in-house and outsourced IT resources.• Work with management in all locations to understand business strategy and goals.• Keep current with the latest technologies to identify opportunities, recommend strategies, and effectively leverage appropriate technology solutions that support future business needs.• Balance the introduction of new ideas, approaches, and strategies with the practical requirements of the business.• Manage financial aspects of the IT department, including purchasing, budgeting and budget review for all business units and all locations.• Oversee IT projects including managing scope, resources, costs, timelines, quality and risk.• Develop and implement all IT policies and procedures, including those for infrastructure design, security, disaster recovery, standards, purchasing and support services.• Facilitate proactive, open communication between IT, management and end users at all locations.• Establish and maintain regular written and in-person communications with management, department heads and end users across all locations regarding pertinent IT activities.• Manage 140+ IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.• Guidance introduction information security management ISO27001.

Taipei City, Taiwan

•Support Information Technology management consultation and provide application development help.•Finding potential IT system application customer and become the bridge between customer and vendor.•Assist and estimate the direction of possibility of IT system application’s new market.

Taiwan

• In charge of Taiwan, Hong Kong, China, Singapore and Indonesia Information Technology management.• Core banking system conversion from Fiserv/ICBS to Infosys/Finacle.• Major credit card system migration from EDS /JOCS to EDS/Vision Plus.• Manage Data Center, Application departments, Regional Policy and Procedure team, Business Continuity Management / Disaster Recovery team, Help Desk, Business Analyst team and Infrastructure / Technical Support department.• Establishes regional process, standard and support for Credit Card systems, Core Banking systems and Data Warehouse. • Drives resources to achieve desired levels of customer satisfaction and profitability and to identify service opportunities enhancing the client’s business and revenue.• Manages, together with the Team Managers, delivery of the contracted services according to SLA/SOW.• Possesses experience in the overall responsibility for structuring an engagement, performing the detailed planning, and managing engagement execution and completion of moderate or large projects.• Defines the phase deliverables, tracks milestones and incurred expenses vs. planned expenses, schedules roles and resources, evaluates risks and recommends contingency plans.• Assigns resources and tasks, and manages quality assurance, resolution of issues, status reviews and reporting, development of standards, change control, customer support, and compliance with all policies and procedures.• Experience of managing Information Technology department.• Provides indirect supervision of project managers, system engineers, and application programmers.• Manages budget projections and costs.• Conducts executive briefings to top managers and service performance reviews with other groups.

Taiwan

• Manage a hundred million NT dollars budget and 20+ employees, especially expert in data architecture management.• Established and managed an approximate 300 people IT Disaster Recovery support team.• Constantly involve IT infrastructure discussion and implementation, IT ISO implementation, and support Merger and Acquisition.• Built a new database administration group in all-different OS, platforms and databases.• Experience of managing data administration, data architect and database administration, which includes DB2 in z/OS platform, Oracle, MS SQL Server, UDB, Sybase and Teradata in Window or UNIX platforms.• Set up infrastructure, the standard and all procedures for new group.• Design and implement problem notification system and knowledge base system.• Involvement of new core banking system and Internet banking system implementation and design.• Involved a Data Warehouse, Data Mart and Data Mining implementation and evaluation.

New York, New Jersey, Usa

•Involve the global deployment of a standard end-state architecture that supports global products and services. •Support the end-to-end deployment of this Global fulfillment infrastructure.•Finding better architecture solution for the existing system.•Recommend a competitive edge in the business require vision, innovation and a strong alignment with the competitive pressures facing our customers’ businesses.•Complete Telemarketing, Branch Promotion and Cross Selling systems based on data warehouse technology.•Project assigned in Credit Card Unit as a consultant.•Engaged in financial and import and export of IT application systems development and project management•IT applications support and resolution for end users problems and needs•IT application system vendor management