Ivan Chernykh Email & Phone Number

Amsterdam, North Holland, Netherlands

• Next Sense creates experience-driven and climate-neutral buildings with data insights, simulations and AI control; our goal: to make every building Paris-proof.
• Developing a web-based SaaS B2B platform for building sustainability performance tracking
• Defining and executing product vision and strategy, iterating based on user feedback to deliver impactful features
• Leading end-to-end product development for customer-facing and internal products
• Continuously discovering user needs, driving high-value improvements.

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

• ImproveWell is a real-time feedback solution for continuous improvement and innovation in healthcare, helping organizations capture insights to enhance staff experience and patient care.
• Developed features for both web and mobile B2C platforms to track real-time feedback from healthcare employees
• Discovered and prioritized user needs to drive high-impact improvements
• Created detailed product requirement documents, user stories, and acceptance criteria
• Collaborated closely with UX/UI designers and engineers throughout the product development process

Amsterdam, North Holland, Netherlands

• A platform for travellers to find inspiring locals who can show them around, or help with all aspects of the trip.
• Led customer development process, identifying key user needs and translating them into product requirements
• Collaborated with design and development teams, managing product development, writing user stories, and prioritizing features to align with business goals
• Rebuilt and relaunched the product based on customer insights, leading to a 10% increase in sales within the first months
• Implemented 5 key features addressing major customer pain points, resulting in a 15% increase in satisfaction.
• Developed over 20 KPIs to track and improve onboarding and conversion, identifying 10 critical friction points to enhance the customer journey

Utrecht, Netherlands

• Klepierre is real estate investment trust and shopping mall operator.
• Closed a strategic deal for 10 M€ with one of the biggest international retailers by cooperating with development, financial, and operational teams and finding a solution to initially impossible premise that matched.
• Contributed to more than 10 major deals with key clients for more than 20 M€ EUR income by integrating client's technical and operational needs into projects
• Introduced at least eight innovative retail concepts that haven't been presented offline yet by elaborating a new business model for such clients
• Cooperated with multiple internal and external stakeholders executing the strategies of improvements of the assets
• Led and managed a leasing team, mentored and coached team members to expand their capabilities

Moscow, Russian Federation

• IKEA Centres (currently INGKA Centres) owns and operates shopping centers anchored by IKEA.
• As part of a product team created and executed customer-centric strategies for commercial development of the shopping malls by conducting customer interviews, acquiring in-depth customer needs and desires for the new.
• Cooperated cross-functionally with engineers, operations, project management, and marketing translating customer pain points and ideas on improvement of the assets
• Co-created 3 strategies for new projects by evaluating local customer's needs, competitive environment, risks, performance and opportunities for asset's value optimization
• Contributed to two innovation customer-focused projects by validating the ideas with business stakeholders and customers

Moscow, Russian Federation

• Renaissance Development specializes in investment, development and property management of shopping and business centres.
• Improved customer retention by 15% by identifying pain points and collaborating with operations, marketing, and engineering teams to resolve issues and enhance the customer experience
• Strengthened relationships with key strategic clients, including Inditex Group, H&M, MediaMarkt, and Adidas, driving long-term partnership growth

Moscow, Russian Federation

• Knight Frank is an international real estate advisory firm.
• Managed client relationships in dynamic environments, adapting strategies to meet evolving customer demands
• Developed over 20 customer-centric strategies, shaping new shopping mall projects by incorporating retailer feedback
• Applied customer feedback to improve the performance of two operating retail assets, driving business improvements

Moscow, Russian Federation

• Colliers International is a global real estate services company.
• Drove market success for new projects by developing customer-focused shopping mall concepts, closing strategic deals with key clients.

Certificate, Product Management

Professional Certificate, Electric Cars

Mba, Strategic Management

Professional Education In Business Appraisal (Diploma)

Mechanical Engineer, Master Degree