Ivan Chernykh Email & Phone Number

Amsterdam, North Holland, Netherlands

Next Sense creates experience-driven and climate-neutral buildings with data insights, simulations and AI control; our goal: to make every building Paris-proof.• Developing a web-based SaaS B2B platform for building sustainability performance tracking• Defining and executing product vision and strategy, iterating based on user feedback to deliver impactful features• Leading end-to-end product development for customer-facing and internal products• Continuously discovering user needs, driving high-value improvements.

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

ImproveWell is a real-time feedback solution for continuous improvement and innovation in healthcare, helping organizations capture insights to enhance staff experience and patient care.• Developed features for both web and mobile B2C platforms to track real-time feedback from healthcare employees• Discovered and prioritized user needs to drive high-impact improvements• Created detailed product requirement documents, user stories, and acceptance criteria• Collaborated closely with UX/UI designers and engineers throughout the product development process

Amsterdam, North Holland, Netherlands

A platform for travellers to find inspiring locals who can show them around, or help with all aspects of the trip.• Led customer development process, identifying key user needs and translating them into product requirements• Collaborated with design and development teams, managing product development, writing user stories, and prioritizing features to align with business goals• Rebuilt and relaunched the product based on customer insights, leading to a 10% increase in sales within the first months• Implemented 5 key features addressing major customer pain points, resulting in a 15% increase in satisfaction.• Developed over 20 KPIs to track and improve onboarding and conversion, identifying 10 critical friction points to enhance the customer journey

Utrecht, Netherlands

Klepierre is real estate investment trust and shopping mall operator.• Closed a strategic deal for 10 M€ with one of the biggest international retailers by cooperating with development, financial, and operational teams and finding a solution to initially impossible premise that matched client's needs• Contributed to more than 10 major deals with key clients for more than 20 M€ EUR income by integrating client's technical and operational needs into projects• Introduced at least eight innovative retail concepts that haven't been presented offline yet by elaborating a new business model for such clients• Cooperated with multiple internal and external stakeholders executing the strategies of improvements of the assets• Led and managed a leasing team, mentored and coached team members to expand their capabilities• Assumed P&L responsibility

Moscow, Russian Federation

IKEA Centres (currently INGKA Centres) owns and operates shopping centers anchored by IKEA.• As part of a product team created and executed customer-centric strategies for commercial development of the shopping malls by conducting customer interviews, acquiring in-depth customer needs and desires for the new product, working on product ideation, first concepts, KPIs, first prototypes, and further validation with customers• Cooperated cross-functionally with engineers, operations, project management, and marketing translating customer pain points and ideas on improvement of the assets• Co-created 3 strategies for new projects by evaluating local customer's needs, competitive environment, risks, performance and opportunities for asset's value optimization• Contributed to two innovation customer-focused projects by validating the ideas with business stakeholders and customers

Moscow, Russian Federation

Renaissance Development specializes in investment, development and property management of shopping and business centres.• Improved customer retention by 15% by identifying pain points and collaborating with operations, marketing, and engineering teams to resolve issues and enhance the customer experience• Strengthened relationships with key strategic clients, including Inditex Group, H&M, MediaMarkt, and Adidas, driving long-term partnership growth

Moscow, Russian Federation

Knight Frank is an international real estate advisory firm.• Managed client relationships in dynamic environments, adapting strategies to meet evolving customer demands• Developed over 20 customer-centric strategies, shaping new shopping mall projects by incorporating retailer feedback• Applied customer feedback to improve the performance of two operating retail assets, driving business improvements

Moscow, Russian Federation

Colliers International is a global real estate services company.• Drove market success for new projects by developing customer-focused shopping mall concepts, closing strategic deals with key clients.

Certificate, Product Management

Professional Certificate, Electric Cars

Mba, Strategic Management

Professional Education In Business Appraisal (Diploma)

Mechanical Engineer, Master Degree