Ivan Collazo Email & Phone Number

Howell, New Jersey

•Manage a store with a yearly sales plan of 7 million, 2 Assistant Store Managers, 5 Department Supervisors and 30 associates.•Ensure a pleasant shopping experience for all customers, respond to customer complaints or inquires and solicit customer feedback and input.•Manage all matters relating to associates and store team – recruiting, hiring, training, coaching and performance management.•Responsible for the implementation of corporate merchandising, operations and human resource programs, Profit and Los statement and directives.•Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity.•Plan and prepare work schedules and coordinating daily assignments and associate activities.•Responsible for ensuring total store profitability.

•Manage a store with a yearly sales plan of 5 million, 1 Assistant Store Manager, 1 Fresh Food Manager, 1 Inventory Management Manager, 4 Shift Managers and 30 associates.•Ensure a pleasant shopping experience for all customers, respond to customer complaints or inquires and solicit customer feedback and input.•Manage all matters relating to associates and store team – recruiting, hiring, training, coaching and performance management.•Ensure execution of established safety, security, quality and store operations policies, procedures and practices.•Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity.•Plan and prepare work schedules and coordinating daily assignments and associate activities.•Responsible for ensuring total store profitability.

•Manage a store of 105,000 sq/ft with a yearly sales plan of 19 million, 4 Assistant Store Managers, 16 Department Supervisors and 90 Associates.•Responsible for the overall snack bar operations.•Partner closely with the Pharmacy pharmacist in creating ideas to increase our prescription count. Yearly pharmacy sales of 2,000,000.•Responsible for taking a store categorized as operationally broken and poorly merchandised and gradually turning it around.•Responsible for meeting monthly planned sales and maintaining efficient operational cost to include proper in-stock condition.•Responsible for the implementation of corporate merchandising, operations and human resource programs and directives.•Manage, train and supervise store management and associates to improve store sales, appearance and profitability.•Responsible for cultivating a sense of urgency towards providing great customer service and a pleasant shopping experience for our customers.•Reduced the stores shrink from 546,000 to 340,000 in 6 months.

•Managed a store of 105,000 sq/ft with a yearly sales plan of 40 million, 4 Assistant Store Managers, 12 Department Supervisors and 80 Associates.•Responsible for monthly planned sales and maintaining efficient operational cost to include proper in-stock condition.•Responsible for the implementation of corporate merchandising, operations and human resource programs and directives.•Managed, trained and supervised store management and associates to improve store sales and profitability.•Responsible for cultivating a sense of urgency towards providing great customer service and a safe shopping experience for our customers-Regional Loss Prevention Manager•Worked in partnership with 3 district Managers in the direction of operations of 16 stores with combined sales of 660 million.•Recruited, hire, trained and supervised 10 in-store Loss Prevention Managers.•Ensured compliance with all Divisional and Corporate Loss Prevention/Risk Control programs in the region.•Developed effective Shrink Reduction/Risk Control Plans to ensure accountability, measurability and enforceability•Directed the in-store operational audits•Created game plans in collaboration with the Retail Store Management Team to address any issues found through the audit process.•Developed strong partnerships with the 3 District Managers in order to gain support for addressing operational issue in the district’s or a designated store.-Loss Prevention Manager•Responsible for protecting the assets of a 70 million dollar a year store.•Supervised and implemented programs to reduce both general and workers compensation liability claims.•Audited and analyzed the operational departments to ensure procedures were being followed to prevent losses.•Developed strong partnerships with store management to drive training and compliance with Divisional and Corporate Loss Prevention/Risk Control programs.•Supervised a team of loss prevention associates.

•Senior management position responsible for all operational and customer service functions for the largest privately held data security and records management facility •Selected as the premier operations manager to manage start-up districts, acquired districts and substandard districts •Responsible for all financial reporting and budgeting; including accounts receivable, accounts payable, and financial statement analysis•Managed customer relations, sales and support for entire customer base•Managed a team of 50+ employees - 3 shifts of operation•Coordinated and managed all training and hiring processes•Maintained and managed million dollar high security facility including security, planning and upkeep•Managed and coordinated disaster recovery exercises for the entire customer base and Data Base facility •Implemented and managed plan that reduced operational cost by 40% and increased staff efficiency•Lead a team which increased monthly re-curing revenue by 35%•Managed construction process of a new multi-million dollar facility •Responsible for facility planning and design, bid reviews and vendor management

Germany, Ft Knox, Ky

Tank Commander, Paratrooper, Basic training Tank instructor.