Operations & Marketing Expertise ◆ Guest Services Excellence ◆ Stellar Guest Experience With broad leadership competencies refined over decades of success serving world-class hospitality enterprises, I blend imaginative vision, sound commercial acumen, robust communication talents, and collaborative strengths to produce sensational, revenue-generating guest experiences.Accomplished in brand messaging, strategic influencing, and real-life, in-person consumer engagement, I’m well practiced in devising and spearheading high-impact promotional campaigns that maximize ROI. Known as a power networker, I’m always making connections and continuously nurturing valuable contacts to develop new business, forge beneficial alliances, and elevate brand/event visibility.Inventive and proactive in customizing and deploying cost-effective solutions to overcome challenges, I’m skilled in strategic planning; recruiting and developing staff; creating a safe, secure, and welcoming guest environment; evolving operational processes; enhancing efficiencies; and aligning performance with targeted sales, service, and profit goals. Some notable accomplishments include: ➡ Booked 36,000 reservations for 6 restaurants over 7 years by originating a hotel/concierge referral program. ➡ Generated $2M+ in sales over 6 years by organizing and launching an awareness-raising street team tasked with promoting 5 restaurants.➡ Secured and executed 100% of pre-pandemic wedding postponements at Houston Hall that immediately contributed to +$500k in revenue.My experience prepared me for the most challenging time our industry faced, which was the COVID-19 pandemic. During this time, I led the re-opening and transitions of several establishments while partnering with executive management to ensure compliance with new industry regulations and safety protocols.Devoted to excellence, I lead by example; foster a vibrant, customer-focused culture; and benchmark best-in-class standards to ensure delivery of top-quality project / event initiatives. *Specialties: ==============Hospitality Industry | F&B Operations | Brand & Reputation Building | Effective Promotional Campaigns & Marketing | Public Relations (PR) Initiatives | Merchandising Operations | Revenue Gains | Strategic Partnerships & Alliances | Event Planning & Production | Team Leadership & Training | Budget & Fiscal Accountability | Performance Metrics & Reporting | Continuous Improvement | Multi-Unit Operations